# MSEB Flex Benefits — user reviews > 45 indexed App Store user reviews of MSEB Flex Benefits by Marshall and Sterling Administrative Services, Inc., rated 4.40/5 from 209 ratings. - Source: https://appshunter.io/ios/app/mseb-flex-benefits/id405324999/reviews - App overview in markdown: https://appshunter.io/ios/app/mseb-flex-benefits/id405324999.md - Rating breakdown: 5★ 169 · 4★ 10 · 3★ 4 · 2★ 4 · 1★ 22 ## Newest reviews (13 of 45) ### 5/5 — Simple, Easy to Use *2025-01-29* Better than the website. ### 5/5 — Marshall sterling app *2025-01-03, version 18.2.1* Super easy to use!! ### 5/5 — Reimbursement *2025-01-03, version 18.2.1* Easy ### 5/5 — Excellent *2024-11-27* Easy, intuitive and fast ### 5/5 — Marshall sterling app *2024-11-04* Super easy to use!! ### 5/5 — Flex spending *2024-07-20* Always easy to communicate with ### 5/5 — Knowledgeable *2024-07-14* Always willing to help with a question or to gain information Very thorough and easy to work with ### 5/5 — App *2024-06-13* Very easy to use but why ask for prove farmacy? ### 5/5 — Surprisingly user-friendly! *2024-06-09* This year was my first time having an FSA card and I honestly thought it was going to be more difficult to manage. This app notifies me whenever I need to upload a receipt, and I can submit a receipt for reimbursement right in the app. Also, the receipt organizer is a game changer! All these features and more are accessible right from the home page. I high key love that I can log in with Face ID or a PIN. No more forgetting passwords! ### 5/5 — Claiming expenses easy peasy *2022-05-16, version 10.1.1* I use the app to claim expenses, upload receipts and it’s so easy! Love it! ### 5/5 — Great *2022-03-04* Easy to use and navigate ### 5/5 — Review *2022-01-13, version 10.1.1* Simple, concise, and accurate. ### 5/5 — Professional and exceptional service *2022-01-02, version 10.1.1* Claims are processed in a timely fashion, always helpful and courteous ## Most critical reviews (10 lowest-rated) ### 1/5 — Deny Deny Deny *2025-03-16, version 18.2.2* Frustrating ### 1/5 — Horrible app. Company is worse. *2024-12-19, version 18.2.1* They want a receipt for every thing. $1.43 co pay at the pharmacy? Keep your receipt. ### 1/5 — Everything is made harder with the automated system *2024-12-15* This system is used to frustrate the paying customer into giving up ### 1/5 — Horrible app. Company is worse. *2024-06-04* They want a receipt for every thing. $1.43 co pay at the pharmacy? Keep your receipt. ### 1/5 — Poor design *2023-02-10* Unfortunately both the app and the service are the worst I have worked with in comparison to other HSA/FSA companies. The app interface is highly inefficient - keeps crashing, repeatedly prompts to input PIN after just entering it. The Face ID login is not working so it defaults to PIN and the layout and design is not user friendly either. When scanning documents it is just taking a picture of the documen and background - not sophisticated enough to just scan the document. Clearly a choppy beta version and hopefully it will improve. Currently driving me bonkers. Yikes. ### 1/5 — Terrible *2021-03-15* They can charge me 100 dollars a month for not using the terrible insurance plans they offer, but they can’t reimburse me for my $180 dollar boots. Never met an organization that can literally hold my money hostage. Lucky for me I don’t have an option through the union to completely getaway from this organizing so I’ll just keep suffering. ### 1/5 — Could be good except... *2012-03-28, version 2.0* I can't login with the app because the password field does not allow special characters to be entered. The website allows passwords to be created with special characters. I know the app doesn't work because I changed my password to have no special characters and was able to login using the app when before, with special characters, I was not able to login. With this sort of sensitive data involved I do not want to simplify my password. ### 2/5 — Could be better *2026-04-05* Too many pages to enter information for reimbursement. Could easily be one page. ### 3/5 — Lots of problems with receipts and wording of Dr letters *2025-04-01* I’ve had to go back and ask drs four times for updated letters and they all said the same thing. I’ve had to get handwritten or typed receipts because they said the receipts provided weren’t good enough when that’s all the Drs provide ### 4/5 — Easy, basic, Functional *2020-11-04* Neat, clean, functional, but it feels like something could be expanded on... I’m not a fan of how quickly the app times you out and makes you resign in, but then again, I do understand the security perks of that function. ## Most praised reviews (10 highest-rated) ### 5/5 — Knowledgeable *2026-05-29* Always willing to help with a question or to gain information Very thorough and easy to work with ### 5/5 — APP *2026-05-28, version 315.4.0* Easiest reimbursement APP I have used. ### 5/5 — Great *2026-05-17, version 315.4.0* Great ### 5/5 — Simple, Easy to Use *2026-03-15* Better than the website. ### 5/5 — Reimbursement *2026-01-24, version 310.17.0* Prompt and accurate reimbursements ### 5/5 — Marshall *2026-01-07, version 310.17.0* Great app!!! ### 5/5 — Marshall *2025-08-06, version 20.4.0* Great app ### 5/5 — Marshall sterling app *2025-07-29, version 20.4.0* Super easy to use!! ### 5/5 — Fire *2025-04-16* This app is so clean and smooth that it’s unreal. Great work guys on building a good product ### 5/5 — User-friendly app *2025-03-19* Easy to navigate and not buggy in the least --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*