# MSK MyChart — user reviews > 175 indexed App Store user reviews of MSK MyChart by Memorial Sloan Kettering Cancer Center, rated 3.60/5 from 1,225 ratings. - Source: https://appshunter.io/ios/app/msk-mychart/id963860292/reviews - App overview in markdown: https://appshunter.io/ios/app/msk-mychart/id963860292.md - Rating breakdown: 5★ 646 · 4★ 92 · 3★ 89 · 2★ 98 · 1★ 300 ## What do users think of MSK MyChart? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Helpful staff - 🚀 Fast and efficient - 🚀 Timely updates - 👍 Intuitive interface - 👍 Comprehensive information - 👍 Excellent care **Cons** - 🐛 Confusing navigation - 🐛 Glitchy and buggy - 🐛 Repetitive requests - 🐛 Difficult to contact providers - 🐛 Missing functionality from previous app - 🐛 Cluttered interface - 🐛 Inconsistent user experience **Commonly reported bugs** - Login issues - Frequent crashes - Disappearing medical information - Unreliable appointment scheduling - Billing discrepancies **Most requested features** - Ability to reschedule appointments - Improved communication with providers - Easier access to past medical history - Streamlined billing and payment options - Customizable notification settings - Integration with external calendar apps ## Newest reviews (12 of 175) ### 4/5 — Too many repetitive requests to submit forms for follow-ups *2025-10-20, version 11.1.3* Too many repetitive requests to submit forms for follow-ups. If it wasn’t an accident when I got lymphoma it still isn’t. ### 4/5 — Redundant *2025-09-30, version 11.1.3* In thirty days, I have visited MSK multiple times. I have had to fill out the same information each time. ### 2/5 — Health *2025-09-23, version 11.1.3* Very confusing to follow ### 3/5 — Semi working app *2025-09-22, version 11.1.3* I keep receiving emails from MSK telling me that I have a bill due. When I try to login from email, it won’t let me. When I try to reset my password and then sign in it won’t let me. When I go to the app on my phone, I can sign in with no problem, but the bill pay says I have a zero balance. But they keep sending me bills. See the problem? ### 3/5 — What bill? *2025-09-15, version 11.1.3* I just received a bill in the mail for $177.20 for two visits in January 2025. I went to the app and could not find the original. I usually pay my bills within 2 weeks of receipt. What is going on? ### 3/5 — Notes and summaries *2025-08-26, version 11.1.3* New app changes Don’t like the new app. Can’t see past summaries and notes. How do I do this?? ### 5/5 — Runs smoothly *2025-08-26, version 11.1.3* I haven’t had an issue with this app. I receive notifications of test results and appointments. I am able to review past appointments notes and future appointments with no issues. Communication on the app has been quick too, getting a response the next day. Overall, I’d say it’s a great app. ### 4/5 — Team members *2025-08-13, version 11.1.3* Sometimes I don’t see all my team members listed. Why don’t you have a listing of staff so I can add them to my team? ### 3/5 — Quickly *2025-08-13, version 11.1.3* New software is quirky, not functioning as it should. Some IT staff not helpful bordering on rude ### 5/5 — Awesome all around the Board. *2025-07-18, version 11.1.3* As always MSK pulls out all the stops with direct quick access to your Care Provider but Hands down they must have the friendliest customer service nurse staff in the Communication Network thank u always. ### 5/5 — Mychart *2025-07-01, version 11.1.3* I was able to monitor my blood tests through the MyChart and more importantly, utilized the trend feature. I noticed my blood tests trends change suddenly last year. Primary care said nothing unusual, I insisted on seeing hematologist. I did. I had cancer. Mychart afforded me the opportunity to advocate for myself. ### 5/5 — Exceptional portal *2025-06-23, version 11.1.3* My experience with the Msk portal has been exceptionally pleasant and easy to use it is by far the easiest to navigate and the information is easily found and informative . ## Most critical reviews (10 lowest-rated) ### 1/5 — Difficult to use. *2025-11-02, version 11.1.3* This is the most confusing site. The old MSCC site was easy to use, intuitive and consistent. It takes me a very long time to find the items I need. It shouldnt be this hard. I feel like I need a Masters degree (which I have, and it’s not helping) to use this site. Please go back to your original site. ### 1/5 — Awful App! *2025-10-22, version 11.1.3* The original MSK app was wonderful, easy to navigate as a patient and easy to find what you were looking for. MyChart in general is awful - it’s a guessing game to find what you are looking for. I’d give it zero stars! ### 1/5 — Frustrated *2025-10-06, version 11.1.3* I can’t get through to my actual Provider and when I call the general number I can’t get the correct person. What happened to all the humans? ### 1/5 — Poorly implemented *2025-09-12, version 11.1.3* Some of the most frustrating glitches have been fixed after months, but others remain. For example, unlike MSK’s previous app, you have to go through a gauntlet of questions before every appointment even multiple times for days with multiple procedures. Additionally, the app still tells you to print out orders from the doctor and bring them with you prior to blood tests. MSK does not require this, but the app tells you to do this. Also if you click on an email generated by the app, you are taken to the website, where have to separately authenticate yourself, and not to the app, as other health systems that use Epic’s MyChart manage to do. MSK is a superb health system, so it is surprising that their implementation has of MyChart has been so careless. ### 1/5 — An abomination *2025-08-25, version 11.1.3* I can’t contact anyone to reschedule an appointment. They send you to the phone where it’s nearly impossible to get to the right person ### 1/5 — Too complicated for seniors *2025-08-12, version 11.1.3* This portal is too complicated for the elderly. Patients should be contacted by phone. ### 1/5 — Request same information repeatedly *2025-08-08, version 11.1.3* Every time you echeck appts in the same week or day.Why do you have to review your records each time ### 1/5 — Dont change a good thing *2025-07-01, version 11.1.3* The old app was way better. This one is very confusing and the u/i is terrible ### 1/5 — Inferior *2025-06-12, version 11.1.3* The previous portal was far better. I could read segments of the record that I found pertinent. The new portal has dumbed down the information and made what is of interest to me difficult to locate. ### 1/5 — New app *2025-06-04, version 11.1.3* The app is very cumbersome there is no place to get information and help with a bill. No phone numbers are listed for your physician and in top I have been waiting over 12 days to get an answer on adding my insurance. Very disappointed ## Most praised reviews (10 highest-rated) ### 5/5 — MSK *2025-11-03, version 11.1.3* Doctors-Cleaners From the Doctor’s to the cleaners everyone is so helpful respectful and caring I love this hospital where my life was saved! ### 5/5 — CT and bloodwork *2025-10-16, version 11.1.3* For the past five years memorial, Sloan has taken care of my every need regarding my lymphoma and testicular cancer. Not sure where would I be without their care, thank you so much for all that you’ve done and for that you continue to do for me. Your kindness and understanding always makes every visit less stressful. Thank you. ### 5/5 — Very Functionable Patient Portal!! *2025-10-13, version 11.1.3* Never had any problems using this portal. Very efficient & easy to use!! ### 5/5 — MSK MyChart Review *2025-10-13, version 11.1.3* I am enjoying the new chart. It’s easy to read and contains all the info I’m looking for. The response from my visits have been extremely fast and very informative. Thank you! ### 5/5 — Wonderful Portal *2025-10-04, version 11.1.3* Updates are made frequently and timely. Great how all information is in one place and easily accessible. Visit notes are also uploaded timely ### 5/5 — MSK MyChart - easy and quick *2025-09-25, version 11.1.3* It's unbelievable that you can be in the MSK Lab and 10 minutes later check the results on your phone. It's always so stressful waiting and MSK has totally eliminated that! ### 5/5 — Life line *2025-09-17, version 11.1.3* It’s exactly what I want. It’s so simple and easy to review your self. Thanks. ### 5/5 — App works well *2025-09-07, version 11.1.3* Install it totally useful ### 5/5 — Face recognition *2025-09-05, version 11.1.3* Wonderful. ### 5/5 — The Best! *2025-09-04, version 11.1.3* Thank you for this patient portal. I appreciated being able to read my lab results and the doctor’s notes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*