# MSP Manager

> Mobile app for managing IT support tickets and customer data on the go. (iPhone/iPad app by N-able Technologies Inc..)

- Source: https://appshunter.io/ios/app/msp-manager/id1032842341 (this page in markdown: same URL + `.md`)
- Developer: [N-able Technologies Inc.](https://appshunter.io/developer/421890009)
- Category: Business
- Price: Free
- Rating: 3.70/5 from 30 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 104 MB
- Released: 2015-10-23
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/msp-manager/id1032842341/reviews.md

## What is MSP Manager?

IT service doesn’t just happen from your desk. The MSP Manager mobile app provides an easy way to manage support tickets and access customer information on the go. 

This app allows you to support your customers and organize your business wherever you are:

-	Create helpdesk tickets in seconds, not minutes
-	Review your schedule and access customer information
-	Track time and expenses on the go

## Key features

- Create helpdesk tickets
- Access customer information
- Track time and expenses
- Review schedule
- Organize business remotely

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/msp-manager/id1032842341/reviews.md

### 1/5 — Login

*2025-04-16*

It has been years since I first noticed this issue back when I had an iPhone 13 Pro Max, please give us a passwords button for iOS on this app, all the others have it, so why can’t this one?

### 1/5 — Please fix the password paste feature

*2025-01-09*

I cannot paste my password, it picks up some other textbox instead of the password field and I can’t paste from the Apple keyboard so I can’t login cause I have a super long password.

### 5/5 — Superior Workflow

*2024-10-03*

Since moving to MSP Manager from Zoho Desk my workflow is streamlined. Everything I need to see of a click or two away. 

It keeps my client work and history organized with reports for greater visibility. Its very logical with rich granularity but it’s easy to learn for a new user. 

It’s everything a PSA should be and really nothing it shouldn’t be. I will be renewing in December this year.

### 1/5 — Horrendous

*2023-12-13*

You shouldn’t want to break your phone because of an app. Worst log in interface ever. No password manager can fill in the fields. You can’t even copy and paste your 2FA code. This needs a replacement.

### 2/5 — Logs out often - can’t add time easily

*2023-10-18, version 4.6*

As others have said this frustrating with slow logins and often logs out, when you want to log/update a ticket quickly. 
There’s also no way to add a period of time, only start a timer, which isn’t always wanted. Could definitely benefit from talking to the user base.

### 1/5 — Slow and logging out issue

*2023-05-06, version 4.6*

Its slow and keep logging out. And asking 2fa again and again and again everytime I logging in. Its should remember and use faceid. Painful!

### 1/5 — Keeps logging out and slow

*2023-01-09, version 4.5*

This is one of the worst apps on the App Store. Your team needs to redevelop the app from the ground up. 
It keeps logging me out and is extremely slow

### 4/5 — Simple and functional

*2017-02-13*

This app has proven to work just fine and allows for reviewing or editing information from MSP manager. It's functional and simple to use!

### 1/5 — Needs massive improvement

*2016-11-28*

Needs major improvements!

Not optimised for anything above iPhone 4

Username and password have to be entered each time

Doesn't support Touch ID

Website works well on iPad but not on iPhone which all of my engineers have.

### 1/5 — Constantly Crashes

*2016-06-21*

I end up with missing tickets or duplicates. Very slow and no offline option

## Frequently asked questions about MSP Manager

### What is MSP Manager?

MSP Manager is a mobile application designed for IT professionals to manage support tickets and customer information remotely. It allows for quick ticket creation, schedule review, and time/expense tracking.

### Is MSP Manager free to use?

Yes, MSP Manager is available for free. There are no upfront costs or subscription fees associated with downloading and using the application.

### What devices does MSP Manager support?

MSP Manager is compatible with iPhone, iPad, and iPod devices. It is designed for iOS users who need mobile access to their IT management tools.

### How often is MSP Manager updated?

The latest version of MSP Manager is 4.6, which was last updated on January 17, 2023. Updates typically include performance improvements and bug fixes.

### What is the age rating for MSP Manager?

MSP Manager has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content.

### Can I manage customer information with MSP Manager?

Yes, the app allows you to access and manage customer information on the go. This feature helps in providing efficient support by having customer details readily available.

### Does MSP Manager have ads?

No, MSP Manager does not contain advertisements. Users can manage their IT services without any interruptions from in-app ads.

## Version history (last 5 releases)

### 5.0.2 — 2026-08-26

MSP Manager Mobile has been rebuilt on a modern iOS foundation while keeping the workflows you already use.
 
- Manage tickets, customers, contacts, and on-site work from one app  
- Sign in with SSO, PIN, or biometrics  
- Track time, and add notes and attachments  
- Performance and stability improvements under the hood  
 
Log in with your existing MSP Manager account to get started.

### 4.6 — 2023-01-17

Bug fixes

### 4.5 — 2022-06-28

re-publish the app under N-able.

### 2.6 — 2016-04-23

Minor update
New permissions

### 2.1.1 — 2015-10-21

No release notes.

## Apps similar to MSP Manager

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Pax8](https://appshunter.io/ios/app/pax8/id1660025682) | 5.0 (9) | Free | Business |
| [SyncroMSP](https://appshunter.io/ios/app/syncromsp/id1274503638) | 1.4 (10) | Free | Business |
| [Syncro Mobile](https://appshunter.io/ios/app/syncro-mobile/id6504825839) | 2.5 (23) | Free | Business |
| [SherpaDesk](https://appshunter.io/ios/app/sherpadesk/id1581366712) | 4.2 (5) | Free | Business |
| [TD SYNNEX PartnerFirst](https://appshunter.io/ios/app/td-synnex-partnerfirst/id6752607787) | 5.0 (1) | Free | Business |
| [Kaseya Fusion](https://appshunter.io/ios/app/kaseya-fusion/id1487476368) | 2.8 (45) | Free | Business |

## More apps by N-able Technologies Inc.

- [N-central Mobile](https://appshunter.io/ios/app/n-central-mobile/id421890006)
- [N-central MDM Agent](https://appshunter.io/ios/app/n-central-mdm-agent/id564199014)
- [ServiceDesk](https://appshunter.io/ios/app/servicedesk/id1050063637)
- [Take Control Console](https://appshunter.io/ios/app/take-control-console/id1061056883)
- [Take Control Applet](https://appshunter.io/ios/app/take-control-applet/id1066347643)

All apps by N-able Technologies Inc.: https://appshunter.io/developer/421890009

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*