# MSRTC Reservation App — user reviews > 52 indexed App Store user reviews of MSRTC Reservation App by Ebix Inc, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/msrtc-reservation-app/id6737218805/reviews - App overview in markdown: https://appshunter.io/ios/app/msrtc-reservation-app/id6737218805.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of MSRTC Reservation App? Overall sentiment: negative **Pros** - 👍 Informative and easy app - 👍 Smoothly booking - 👍 Fabulous service - 👍 Application work excellent - 👍 Best App to book a bus - 👍 Easy to book - 👍 Essential app for iPhone users **Cons** - 😞 "No Bus Found" errors - 😞 Money deducted, ticket failed - 😞 No refund - 😞 Technical issues - 😞 Inconsistent search results - 😞 Poor user interface - 😞 Inaccurate real-time availability - 😞 Failed ticket bookings - 😞 Customer care unresponsive - 😞 Payment issues - 😞 Bogus app - 😞 New update is bad - 😞 Slow performance - 😞 Connection errors - 😞 Confusing interface - 😞 Unreliable performance - 😞 Basic features fail - 😞 Lacks stability - 😞 No driver contact - 😞 No exact bus stop location - 😞 No vehicle number - 😞 Missed buses - 😞 Buses not arriving - 😞 Engine issues - 😞 App is a scam - 😞 Buses always late - 😞 Poor service - 😞 Third class app - 😞 Very slowly working - 😞 No tracking option - 😞 No charging points at bus stop - 😞 Payment failed, no booking - 😞 Unable to register - 😞 Empty PDF downloads - 😞 Useless app - 😞 Fake app - 😞 Pathetic application - 😞 Amount not match - 😞 Glitch in payment gateway - 😞 Mahila sanman yojana fare issue - 😞 Poor design - 😞 Outdated UI **Commonly reported bugs** - App frequently shows “No Bus Found” - Money deducted but ticket failed - Money not refunded - Technical issues with booking - Search results are inconsistent - Real-time bus availability is inaccurate - Payment gateway issues - App shows "Check Connection" error repeatedly - Customer care does not receive calls - No driver's contact number provided - No exact location for bus stop - No vehicle number provided - Buses booked never arrive - Buses are always late - Unable to register on iPhone - Downloaded PDF has empty values - Not showing all buses - Time shown wrongly - Mahila sanman yojana ticket fare not correctly calculated - Female passenger selected shows full fare, then half fare in payment gateway, leading to mismatch error - Basic functionality of ticket booking is incompletely implemented for iPhone - Unable to utilize ladies benefits during ticket booking - Karjat stop not showing in booking options **Most requested features** - Show bus stop location on map - Show distance from any stop - Enable interstate booking - Add handicap option - Provide driver contact number - Provide exact bus stop location - Provide vehicle number - Improve customer care responsiveness - Add more facilities for common users ## Newest reviews (12 of 52) ### 1/5 — Maharashtra bad service *2025-11-21* Do not book bus through this app. They do not send you any driver's contact number, no exact location for bus stop, no vehicle number. There is no way you are able to find the bus stop. You end up calling their helpline number which is again waste of time as they are not helpful. I missed my bus and wasted a lot of time and money and it was a very frustrating experience . My bus time is 7:15 and they called me at 8:45 pm and simplay saying you are coming or not what kind of rude it is . Time waste money waste and bonus prestation. Don’t book in this app ### 1/5 — Don’t book bus , now getting details properly *2025-10-17, version 1.4.4* Booked bus pune chh Sambhaji’s nagar , bus arriving time 7 pm , waiting too long like 10 pm still this Shivshahi bus not coming, no number no support , no help , don’t book ### 1/5 — Worst app *2025-10-05, version 1.4.4* State government collects tax from people for apps like this this is not even showing a single bus bad app ### 1/5 — Bhadve *2025-09-26, version 1.4.4* Mc paise de Lavdya aaichagandila app open kela ahe ### 1/5 — Complaint – Seat Booking Issue *2025-09-02, version 1.4.4* While trying to book a seat for the 4:30 PM Karjat Ahilyanagar–Swargate bus via Shivai Beed, I found that Karjat stop is not showing in the booking options. This issue is preventing passengers from reserving seats and is causing inconvenience. Kindly resolve this at the earliest and ensure Karjat is available in the booking list. For date:03/09/2025 ### 1/5 — Bekar h *2025-08-23, version 1.4.4* 3 rd class ### 1/5 — HOPELESS APP *2025-08-11, version 1.4.4* Most hopeless app,frustration u get once u use it, ☹️ ### 1/5 — The worst app to book buses *2025-07-25, version 1.4.4* This is the worst app to book buses. Booked buses never arrive, they are always experiencing engine issues and are undergoing repair. App Store should simply remove this app as it is misleading. It’s not a bus booking app it’s a scam. It’s a literal scam. Need a new app asap. ### 1/5 — Worst…. Bad Service at all *2025-07-12, version 1.4.4* Very bad service. Never on Time. Always they are running 2-3 hours late. Veryyyyyy Bad service at all. ### 1/5 — 3rd class *2025-07-04, version 1.4.4* Most third class i have ever used I personally 100% gives advice to msrtc to close this faltu app ### 1/5 — Worst Bus Service ever *2025-06-16* DO NOT.. I repeat DO NOT book bus through this app. They do not send you any driver’s contact number, no exact location for bus stop, no vehicle number. There is no way you are able to find the bus stop. You end up calling their helpline number which is again waste of time as they are not helpful. I missed my bus and wasted a lot of time and money and it was a very frustrating experience ### 1/5 — Time management *2025-06-12* If I booked a bus at a specific time it means thar i expect that the bus will come on time 15 min we can bare but i was there before my time because if i miss you are going to compensate me but your buses are literally 1hr late is it a good thing that you are doing to your customers there no tracking option no facility at bus stop even though for charging there is not a single point over there Maharashtra government we are paying taxes to get facilities not to put our self in trouble such a disappointing services from a know government it seams that this government servants dont values a middle class people’s time money and convenience 🙏🏻 ## Most critical reviews (10 lowest-rated) ### 1/5 — No bus found *2026-06-17* Very disappointing experience with the MSRTC app. The app frequently shows “No Bus Found” even when buses are available on the route. Search results are inconsistent, and booking becomes difficult due to technical issues. The user interface needs improvement, and real-time bus availability should be more accurate. Kindly fix these issues and improve app performance for a better passenger experience. ### 1/5 — Money not refunded *2026-05-15* Totally worst app this is, i paid for tickets and money deducted from account and still it is showing in failed ticket. This happened with me many times and money also not refunded. ### 1/5 — Worst app *2026-05-11* I tried to book ticket from Nashik to Pune multiple times my money got debited from my bank account but ticket booking was failed. I didn’t get the refund customer care do not receive the call. Please can someone help me with my refund? ### 1/5 — Payment Deducted but Ticket Not Booked (Multiple Times) *2026-03-30* I tried booking tickets through the app, but the amount was deducted from my account while the ticket was not booked. This issue has occurred three times in the last two days. No booking confirmation was received, and the tickets are not showing in my booking history. ### 1/5 — Worst App Ever *2026-03-26* This is by far the worst app I have ever used, I made the payment twice and even though the money was debited from account, my ticket was never confirmed, no tickets were booked despite successful transactions. I strongly advise others to not to book tickets through this app, an extremely frustrating and disappointing experience. ### 1/5 — Bogus app *2026-03-20* One of the mot bakwas app i have ever seen, since last 45 mins i am trying to book a ticket and there are no options for payments and which are there not working…you cannot even hire a good developer to develop this basic application..what we expect form MH govt ### 1/5 — Worst app *2026-03-14* The new update of this app is very bad. I am not able to book my ticket. Every time I try to book, the booking fails but my money gets debited. This is very frustrating. Please fix this issue as soon as possible and improve the app. It is very difficult for users to book tickets after this update. ### 1/5 — Poor interface *2026-02-14* Keeps saying Check Connection when every other app works absolutely fine on WiFi. Never using this again. Whatever results are put, says not found.. Please delete the app and save yourself from disgrace - the developers should be taken to task for this 8th wonder of the world.. ### 1/5 — So Many things to improve *2026-01-19* The MSC RT app has been extremely disappointing. The overall user experience is poor, with frequent technical issues and unreliable performance. Basic features often fail to work properly, and the app lacks stability, making it difficult to use for any meaningful purpose. The main problem is when I call to helpline number, they give me the another number of the regional depot and it doesn’t work. It says always that the subscription is busy. My experience with this service is so bad. The interface is confusing and not user-friendly, and the functionality provided does not meet even basic expectations. Despite its intended purpose, the app feels incomplete and poorly maintained. Overall, the MSC RT app offers very little practical value and requires major improvements in performance, usability, and reliability. Until significant updates are made, it cannot be recommended. ### 1/5 — Worst technical support *2025-12-01* I tried to book a ticket from Nashik to Pune completed payment then app just displayed popup, something went wrong, now ticket is displayed as failed, status is refund not required, called customer care 10 to 15 times they haven’t picked the call, my money deducted from account and refund is also not given ## Most praised reviews (10 highest-rated) ### 5/5 — Very nice app *2026-03-12* Very informative and easy app for booking and tracking bus location. ### 5/5 — Fabulous service Smoothly booking *2025-10-26, version 1.4.4* 26-10-25 iam travel with Shivneri electric Bus. Yesterday smoothly booking this app no Bugs & lags. Very grateful Application. ### 5/5 — Application work excellent *2025-09-04* I have not face any disturbance while booking. This is really great application for booking ### 5/5 — Best App to book a bus *2025-06-15, version 1.4.3* Best app to Book a Bus ### 5/5 — Easy *2025-05-18, version 1.4* Good ### 5/5 — ESSENTIAL APP *2025-03-02* Extremely thanks to MSRTC for app. Its long time demand from iphone user. Give more facilities to common users. ### 4/5 — Slow but useful *2026-05-07* It is just a basic app. The idea is useful, no doubt, but the working of app could be a much better. ### 3/5 — Continuously display error “Please check your connection.” for 5 mins *2025-12-28* Continuously display error “Please check your connection.” for 5 mins then bus stop populated. If the bus stop location will show in map and also find any location distance from any stop then it is very useful for travelers. Thanks ### 3/5 — MSRTC Bus Reaches Gujarat — Booking Should Too! *2025-10-22* Good app overall, but why can’t we book tickets for routes that go beyond Maharashtra? If the MSRTC bus itself is going from Maharashtra to Ahmedabad (Gujarat), we should be able to book seats between the Gujarat stops too! Please enable interstate booking — it’ll make travel much smoother and user-friendly. ### 3/5 — Not working properly *2025-06-25, version 1.4.3* Very slowly working --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*