# MU Health Care Video Visits — user reviews > 13 indexed App Store user reviews of MU Health Care Video Visits by University of Missouri, rated 4.90/5 from 790 ratings. - Source: https://appshunter.io/ios/app/mu-health-care-video-visits/id1309319956/reviews - App overview in markdown: https://appshunter.io/ios/app/mu-health-care-video-visits/id1309319956.md - Rating breakdown: 5★ 712 · 4★ 39 · 3★ 11 · 2★ 1 · 1★ 3 ## What do users think of MU Health Care Video Visits? Overall sentiment: positive **Pros** - 🚀 Quick and efficient appointments - 💰 Affordable copay costs - 🏥 Convenient home-based care - 👨‍⚕️ Professional and compassionate physicians - ⏱️ Fast prescription delivery to pharmacy - 🎯 Straightforward symptom assessment - 📱 Easy app-based access to healthcare - 🦠 Reduced disease transmission risk **Cons** - ⏳ Long wait times despite quick setup claims - 🐛 Poor video connection reliability - ❌ Limited treatment scope for certain conditions - 📞 Lack of follow-up communication - 😞 Inconsistent service quality between providers **Commonly reported bugs** - Video connection failures without physician callback - Appointment cancellations due to connection issues - Inaccurate 'appointment will begin shortly' messaging with extended waits **Most requested features** - Ability to prescribe medications for minor conditions like ear infections - Improved video connection stability - Better wait time management and transparency ## Newest reviews (1 of 13) ### 5/5 — First video visit was great! *2019-05-17, version 11.2.016* I came down with the a virus and have asthma and I started to feel the virus settle in my lungs and I new I needed a steroid. I live a good distance away from my Drs office so I thought I would try a video visit. With my is Durante my visit co-pay was only $10 and a prescription was sent to my pharmacy same day. I didn’t have to go and spread my germs and pick up other germs. So thankful for this tool. ## Most critical reviews (10 lowest-rated) ### 1/5 — No meds given *2020-07-29, version 12.0.627* Tried the app. Met with a doc only to be told I’d have to go in to see a doc in person. I told this doc it’s a simple ear infection and he refused to provide any meds. Went into the clinic same day and got meds for my swimmers ear. I’ll be revoking my payment as no real service was rendered. ### 2/5 — very frustrating *2021-06-10, version 12.6.006* My son has swelling in his legs that is making it difficult for him to walk, so we tried this. It took 1/2 an hour to set up, then he waited an hour and a half to see the physician (despite the “your appointment will begin shortly” message). I had to miss a webinar because he had my phone. Then, to top it all off Dr. Gaines cancelled our appointment, I guess because the connection was bad; it said the physician would call directly if the video connection failed, but he didn’t. Giving two stars because it’s a good concept to increase accessibility to health care, but so poorly executed it only served to reinforce my negative view of doctors and medical care. ### 5/5 — Excellent health care *2024-11-13, version 12.21.103* My telehealth visit today with Travis Whitesides was quick, efficient, and pleasant. Thank you for this service! ### 5/5 — Simple and relatively Quick *2021-12-03, version 12.10.003* I spoke with Dr. Dyer today about my cold that has turned into a sinus infection. Dr. Dyer provided excellent service and support. From the moment I downloaded the app to being seen took 40 minutes which seems long at first glance. But if you compare that to calling your doctor, setting up an appointment, driving over to the office, filling out the same paperwork and waiting, I think it was relatively quick and saved me time. Would recommend! ### 5/5 — Great service *2021-07-30, version 12.6.006* Dr Oluwatobi was great! Session was quick, to the point, and seemed accurate. He was very pleasant. Video service was so convenient! I was able to do the visit while getting ready for work- super nice! ### 5/5 — First time *2021-01-07, version 12.0.1603* This was our 1st time using this feature. It’s not ideal but it was very convenient for us. Our whole family has Covid and we didn’t want to leave the house. Laura was great! ### 5/5 — So cool *2020-11-04, version 12.0.1603* Needed an urgent care so tried this couldn’t of worked out any better ### 5/5 — Quick assessment *2020-04-07, version 12.0.627* I enjoyed relating information and asking directed questions to know if treatment was necessary. ### 5/5 — Post defibulator wound exam *2020-03-20, version 12.0.624* Visit went well! Andria did very well informing us of treatment of wound area. She was excellent during visit answering questions! Thank you Gary Vogel ### 5/5 — Video Visit *2020-03-13, version 12.0.624* Great experience. Wonderful and professional physician who was kind caring and compassionate. ## Most praised reviews (2 highest-rated) ### 5/5 — Awesome! *2019-09-28, version 11.4.106* This video visit with the doctor is absolutely wonderful. Having uti’s before, I am pretty confident of my symptoms. Within 7 minutes total, I was seen and a script sent in. My insurance covered 39 dollars, and left me with a copay of 10 dollars. I am totally satisfied!!! Absolutely love this! ### 5/5 — Best $10 I’ve ever spent! *2019-06-12, version 11.3.105* My son has had a slight issue for 2 wks- haven’t had time to take him in, didn’t wanna take him to Urgent Care for something so small- call was fast, affordable, and the doctor was awesome! Great new addition to MU Health Care! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*