# MuchBetter — user reviews > 503 indexed App Store user reviews of MuchBetter by MIR LIMITED, rated 4.50/5 from 395 ratings. - Source: https://appshunter.io/ios/app/muchbetter/id1179978268/reviews - App overview in markdown: https://appshunter.io/ios/app/muchbetter/id1179978268.md - Rating breakdown: 5★ 331 · 4★ 16 · 3★ 7 · 2★ 3 · 1★ 38 ## What do users think of MuchBetter? Overall sentiment: negative **Pros** - 🚀 Fast and easy transactions - 💡 Useful rewards and bonuses - 👍 Straightforward and intuitive app - 🔒 Secure payment processing **Cons** - 🐛 Frequent transaction errors - 🕰️ Slow withdrawal processing - 💸 High fees and commissions - 🤖 Poor customer support and communication **Commonly reported bugs** - Login issues and account lockouts - Inconsistent transaction tracking - Withdrawal requests getting stuck **Most requested features** - Instant withdrawal option - Ability to change default currency - Live chat support - Improved verification process ## Newest reviews (18 of 503) ### 1/5 — Support is terrible *2026-03-18, version 4.31.3* For some odd reason, it’s like pulling teeth to deactivate my account. The feature doesn’t work in their app and when I request them to do it, they hit me with promos instead of honouring my request! ### 2/5 — Not good App *2026-03-18, version 4.31.3* In app support is extremely poor and tacky I have single request yet no assistance and it’s been days I can’t get human agent to assist me… I highly do not recommend!!! Only to come here to see that people have had similar issues for years and nobody to rectify it.. this seems more like a SCAM ### 1/5 — Scan *2026-01-13, version 4.31.0* They won’t let you withdraw your own money. ### 4/5 — Easy access now! *2025-12-28, version 4.30.1* Things have changed, it’s…MuchBetter now…🤣 ### 1/5 — Terrible *2025-12-18, version 4.30.1* Deposited money into my account, money has not arrived - customer service is non existent and the app is not transparent nor do they provide an update deposits or timeline for responses. The whole experience feels like a scam ### 1/5 — Processo de verificação não funciona *2025-12-05, version 4.29.0* Mandei selfie mandei foto do documento e continuo desabilitado para trasnsferencias sendo que já tenho 80 dólares lá .. é um golpe? ### 1/5 — Registration Issues & Poor Support *2025-11-25, version 4.29.0* I downloaded the MuchBetter app because the concept looked interesting: a modern e-wallet with a virtual card and some useful features. Unfortunately, I couldn’t even complete the registration. During signup, the app asks for Name, Surname, and Fiscal Code, but once those fields are filled, the “Continue” button stays disabled, making it impossible to proceed. I sent a screenshot to customer support, and the only reply I received was to “check if my data are correct” and to verify my fiscal code online—which was clearly correct in the screenshot I had already provided. To see if the issue was app-related, I tried registering from the desktop browser. There the process is completely different, but when I entered my phone number, I got an error saying I “already have an account,” even though the mobile registration never completed. At this point, even though MuchBetter seems like a promising wallet, I would be hesitant to deposit any money into a service where the basic registration flow is broken and support doesn’t properly address the issue. I hope they fix this, but for now, my experience has been disappointing. ### 1/5 — Rubbish *2025-11-11, version 4.29.0* Just a scam app tbh ### 1/5 — Suporte ridículo *2025-11-02, version 4.29.0* Mais de uma semana mandando e-mail pro suporte e nada de resposta ### 1/5 — Good luck with getting a hold of someone *2025-10-28, version 4.29.0* The endless tickets, emails and no responses. Try to reach out by email or chat AI you’ll get no answers just more and more automatic AI replies. They intentionally do not reply and hope you”ll just expect a loss of money. ### 1/5 — Long wait support *2025-10-14, version 4.29.0* No live chat or real phone number to contact They process your withdrawal 10 business days stay away from the scam app ### 4/5 — De momento perfecto *2025-10-12, version 4.29.0* Es verdad que tuve algunos problemas al instalarla y para confirmar mi cuenta con los datos y todo coincidió con un ingreso en la cuenta de MuchBetter que me enfado bastante ya que creía que era una estafa…. Es decir al ingresar dinero… me pondrían pegas por todo… pero coincidió con una mejora significativa de la app…. Y de momento es una app muy buena y fiable al 100x100… si algún día necesito sacar dinero…. Comprobaré lo que tardan y las comisiones que me cobran…. Si todo eso tb es perfecto, le daré las 5 estrellas. Un saludo ### 1/5 — Customer service stupid *2025-09-28, version 4.29.0* Im waiting for almost a month and to fix the issue on my account but thee customer service never responded to all of my message and i have almost 1,000 ticket created but the customer service never responded back might be the all the customer service team are all stupid and trash people ### 1/5 — Scammmm *2025-09-23, version 4.29.0* Tried to withdrawal money from much better to bank account but it’s been a week and nothing. Not even a reference/confirmation number or code.. says it’s under review but it seems like they’re keeping my money. ### 1/5 — always have a problem *2025-09-05, version 4.29.0* i always have problems with app delays transactions send money to friends but didn't receive it ### 1/5 — Scammers *2025-08-17, version 4.28.1* Legit locked my account after I withdrew 7k to my account from a site and did loop holes when I submitted all the documentation at first constant communication then ghosted on weeks ### 1/5 — ًً *2025-08-13, version 4.28.1* أسوء منصة في تاريخ ولا انصح أبدا أبدا أبدا في استخدام هذا التطبيق ### 1/5 — Withholding Funds and Excessive Verification Requirements *2025-08-02, version 4.28.1* My experience with this platform has been frustrating and disappointing. After depositing funds, I was unable to withdraw without completing extensive verification, including uploading government-issued ID, saved card details, and full bank statements. Despite providing all requested documentation—including a posted transaction with the transaction ID directly from my bank—they still rejected the evidence. The platform requires a full monthly statement showing the transaction, meaning funds can be inaccessible for several weeks. This delay, combined with unclear and excessive fees, makes the service feel more obstructive than secure. Even after fulfilling all requirements, there’s no guarantee that further conditions won’t be imposed before a withdrawal is approved. Based on my experience, I cannot recommend this platform due to its lack of transparency and unnecessarily restrictive practices. ## Most critical reviews (10 lowest-rated) ### 1/5 — t *2026-08-08, version 4.38.0* t ### 1/5 — Useless customer support *2026-07-30, version 4.38.0* Deposited on the app and then I received an email asking why I have a UK number. Explained I’m from the UK and living in Europe. My account was then restricted asking me to prove my address, passport, etc. I sent everything and received an email 3 days later saying I was using a VPN. They didn’t even check my documents/ proof and my account is stroll restricted. Absolute useless ### 1/5 — Won’t let me withdraw my money *2026-07-29, version 4.38.0* Hey this app is super buggy. Won’t let me withdraw my money. ### 1/5 — Don’t download *2026-07-03, version 4.37.1* This site has changed over the years.. The wait times are painful and customer service is horrible. If you like waiting for the service this sites for you.. what a joke this site has become.. ### 1/5 — Support *2026-06-26, version 4.37.0* Impossible to get a response from support. Withdrawal disappeared and cant get support from a human, just AI telling me it understands its frustrating and they are working on it but no one is getting back to me after multiple business days. ### 1/5 — Bad review *2026-06-16, version 4.36.0* It a scam , don’t get the app ### 1/5 — FCA needs to investigate this app *2026-04-28, version 4.33.0* Signed up today, completed full in-app verification, made deposits without issue. Then my final top-up of £426.22 via Apple Pay was charged to my card but never appeared in my balance. The app immediately “restricted” itself and the nightmare began. Within minutes, support emailed demanding an absurd list of documents — including a “bank statement showing deposits into your MuchBetter account.” I opened the account today. That statement won’t exist for weeks. Either the support team doesn’t understand basic banking, or this is a deliberate stalling tactic. At the same time, the app itself displayed a completely separate demand for ID, proof of address, and another selfie — sent to a different email entirely. Two parallel, uncoordinated document demands on top of the verification I’d already passed. I complied with everything because they’re holding my money. They now have my passport, proof of address, multiple selfies holding ID and my bank card, and full bank details — handed over under duress. If you’ve read the Trustpilot reviews, you know exactly where this story usually ends. Trustpilot is full of identical complaints — frozen accounts, blocked withdrawals after KYC, funds locked for months or years, unresponsive support. Some users report tens of thousands held indefinitely. This is a systemic pattern, not a glitch. I’ve already taken legal advice and will be escalating to the FCA, the Financial Ombudsman Service, and the ICO if this isn’t resolved. Do not download. Do not deposit. There are far safer e-wallets out there. ### 1/5 — Total Scam. DON’T download *2026-04-20, version 4.33.0* This app will charge you bank the money without ever putting it into your account. In other words theft. Then when you try to get help it’s only an AI bot and people who don’t speak English. It’s a complete scam. Never trust this app ever. It should in fact be removed for the App Store as they are committing fraud. ### 1/5 — Fraud app not able to send or withdraw money now . Money stuck in spp *2026-04-15, version 4.33.0* They took my 1400 dollar never returned it its been one month I am trying to to get in touch with with the customer service for verification but no response total fraud . Not ### 1/5 — Too much trouble *2026-03-20, version 4.31.3* This was way too much effort to move money. I had to use this app to have some money moved over. It said it would moved over right away BUT it never happened now I’m not sure what to do. Not worth my time. ## Most praised reviews (10 highest-rated) ### 5/5 — ممتاز *2025-10-04, version 4.29.0* انصح به جدا ### 5/5 — Highly Recommended App *2025-07-26, version 4.28.1* Very User friendly and best service to solve any issues you may have and very fast with there processing system. ### 5/5 — Happy *2025-07-16, version 4.28.1* Super app ### 5/5 — Wow safe and fast *2025-04-09, version 4.24.0* The best payment processor out there very quick and easy to use never had any problems ### 5/5 — MuchBetter *2024-12-31, version 4.21.0* Best app for gaming sites in Canada. The fees are worth it for a good withdrawal/ deposit experience ### 5/5 — I quite like the wearable ring *2024-12-16, version 4.21.0* Very fashionable, good price. Happy! ### 5/5 — Withdrawal success *2024-11-19, version 4.19.0* Nice payment system. Sometimes withdrawals are slow but in general it’s good. ### 5/5 — Excelente *2024-10-14, version 4.17.1* Excelente ### 5/5 — MuchBetter *2024-09-01, version 4.16.0* INDEED….. very very much better… ### 5/5 — Awesome e-wallet *2024-08-22, version 4.15.0* Great e-wallet with fast withdrawal times. Highly recommend! Also speedy verification process! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*