# Mugg & Bean Loyalty App — user reviews > 53 indexed App Store user reviews of Mugg & Bean Loyalty App by Yoyo SA (PTY) Ltd, rated 4.82/5 from 74 ratings. - Source: https://appshunter.io/ios/app/mugg-and-bean-loyalty-app/id1250000041/reviews - App overview in markdown: https://appshunter.io/ios/app/mugg-and-bean-loyalty-app/id1250000041.md - Rating breakdown: 5★ 62 · 4★ 11 · 3★ 1 · 2★ 0 · 1★ 0 ## Is Mugg & Bean Loyalty App safe? Mugg & Bean Loyalty App appears safe based on user ratings. The AppsHunter Safety Score for Mugg & Bean Loyalty App is 91 out of 100. This assessment is based on 74 user ratings, with an App Store average of 4.8 out of 5. Of 74 App Store ratings, 98.6% point to a safe experience, 1.4% suggest some concerns, and 0.0% point to a risky experience. ## Is Mugg & Bean Loyalty App legit? Mugg & Bean Loyalty App appears to be a legitimate app. The AppsHunter Legitimacy Score for Mugg & Bean Loyalty App is 90 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Mugg & Bean Loyalty App? Reviews of Mugg & Bean Loyalty App are mixed: the Food & Drink app is rated 4.8/5 from 74 App Store ratings. What users like most: friendly and excellent service, amazing coffee art. Top complaints: coffee subscription issues, annoying app problems. Summarized from real user reviews. **Pros** - 👍 Friendly and excellent service - ☕ Amazing coffee art - ✨ Great ambiance and cleanliness - 🍔 Tasty and consistent food - 🚀 Easy and fast app - 👌 Perfect taste - 🌟 Great customer service - 💡 Innovative subscription service - 💯 Great food and service - 🏠 Feel at home atmosphere - ✅ Works well, saves time - ✨ Exceptional service - 💳 Scan and pay convenience - 💯 Great app, convenient - 👍 Pleasant and energetic servers - 🥳 Wonderful service - ✅ Works 90% of the time - 🤍 Speedy service and warmth - 👏 Helpful and efficient staff - 💯 Highly recommended - ✅ Fast and efficient app - 🌟 Great experience - 💯 Always a pleasure - 🚀 Easy to use - ✨ Great initiative - 👍 Good food - 💯 Excellent service - ✨ Fantastic app - 🎁 Birthday free cake - 💳 Link card and pay - ☕ Digital coffee cup refills **Cons** - 👎 Coffee subscription issues - 😠 Annoying app problems - ❌ Subscription function not working - 🚫 App not updating - ❌ Loading card not working - 📉 Lack of communication on rejected orders - 📧 Unwanted text messages - 🔒 Potential data selling - ⚠️ Deceptive language on free coffee - 💸 High spending for rewards - ❌ Pickup functionality not working - 💰 App and store stole money - 🐌 Slow service since COVID - ❌ Can't link new bank card - ❌ Can't delete card from app - 📱 Low vision accessibility issues - 🗣️ Too noisy for business meetings - ❌ Menu page not found on app - ❌ App transaction declines for tips - 🐛 Small bug on manual tip entry - 🔗 Link error during payment - 👎 Terrible app experience **Commonly reported bugs** - App not connecting to server - Subscription not working after 1 Oct - Order rejected without item stock info - App not updating accordingly - Subscription option does nothing - Loading card fails multiple times - App link error during payment - Cannot login or change password - OTP not received - Cannot delete card from app - App support link leads to 'Not Found' - Pickup functionality does not allow branch selection - App and store stole rewards - Menu option shows 'page not found' - Transaction declined when trying to leave tips - Error message on manual tip entry - Cents not accommodated in manual tip entry - Link error during payment, paid twice **Most requested features** - Fix app for subscription - Return money for non-working subscription - Improve app for seamless subscription - Fix app or return money - Fix subscription function - Fix app for subscription purchase - Improve communication on rejected orders - Stop unwanted text messages - Stop selling user details - Improve app for loading cards - Add more combo options - Add more sandwich options - Add app deals for new menu items - Improve app for login issues - Improve app for password changes - Allow loading multiple cards - Improve app for low vision users - Adjust font size in app - Make app less noisy for business meetings - Fix pickup functionality - Improve app management - Fix app for rewards collection - Clarify free coffee offer - Improve app for card linking - Fix app for deleting cards - Improve app support link - Fix menu page not found error - Allow leaving tips in app - Fix manual tip entry bug - Allow cents in manual tip entry ## Newest reviews (14 of 53) ### 5/5 — Convenient! *2023-07-06, version 4.7* Our favorite place to eat and a convenient app ### 5/5 — Feedback *2023-04-27, version 4.7* Minenhle was a very good server. She was pleasant and had good energy. She managed a large table well. Thank you Minenhle. ### 5/5 — Exceptional service *2023-04-24, version 4.7* Wonderful service ### 4/5 — App only review *2023-03-05, version 4.6* Works 90% of the time and works perfectly. Just when it does fall over, it always seems to be at the most inopportune time! Keep working on improvements and we'll get to that 5th star 😁 ### 5/5 — Always feel at home. *2023-01-28, version 4.6* Thanks so much for the speedy service and warmth from the team 🤍 ### 5/5 — Superb service! *2022-12-21, version 4.5* Stanley and Sibo we're so helpful and efficient at the Cavendish branch. Thank you for awesome service. ### 4/5 — Great app, need more combo *2022-12-06, version 4.5* The is a great app that works well and order ahead option saves time. Combo options very limited. Need a more sandwich options like ham &cheese. ### 5/5 — Service and food *2022-11-20, version 4.5* The food was warm and delicious. We received a great service with great smile. Highly recommended ### 4/5 — Joburger in NW *2022-10-12, version 4.5* Service was exceptional and my waiter Fifi was excellent to say the least. Friendly, considerate and easy to converse with. Thank you. ### 5/5 — Thank you *2022-09-10, version 4.5* Excellent service ### 5/5 — Check them out !!! *2022-09-02* 🔥🔥🔥🔥 check them out ### 3/5 — Can’t login *2022-06-07, version 4.3* I can login or change the password the otp has been sent to my phone wont and tried many times and I can get in ### 5/5 — Great app *2022-03-22, version 4.1* The Mugg & Bean app works perfectly to scan and pay with a bank-linked card, and earth reward points at the same time, which is more than I can say for some other restaurant apps. Fast and efficient, love it! ### 5/5 — Excellent Service at the last minute *2022-03-07, version 4.1* At Mugg and Bean gateway , received the most excellent service at 7pm in need of a slice of cake after a busy day with all other places being closed. Excellent service and hospitality by waitress named Gcina! Definitely highly recommend! Always a pleasure at Mugg and Bean. ## Most critical reviews (10 lowest-rated) ### 1/5 — Coffee subscription 👎 *2024-08-13, version 4.9.1* Im having huge difficulties collecting my coffee for the R100 subscription, what should be seemless has become anyoing, please fix you app or return my money, I have to prove every single time I bought the subscription because your app is not connecting to you server and updating itself accordingly, people I just want my coffee I can't be stressed out each morning because of this. ### 1/5 — Subscription function not working *2024-06-16, version 4.9.1* Used to buy the subscription every few weeks. But for the longest time, when I try to click on the option, nothing happens. Please fix ### 1/5 — Customer Beware *2024-01-02, version 4.9* We haven’t supported Mugg & Bean for several years due to the lack of quality control and absent minded staff (Blue Route Mall) At some point we must have signed up for this app which now turns out to be a deeply regrettable decision. Even after deleting the app, we receive text messages at 02:38 in the morning. Emails to their head office during the past month haven’t stopped this from happening. They are also potentially selling your details to third party marketing companies. Beware. ### 1/5 — Loading card not working *2023-08-15, version 4.7* I think ordering with the app is a great idea specially since with lunch time there was quite a que for take aways. I tried and failed to load my card to complete the order 6 times… Cool if its working - frustrating if not ### 1/5 — App and store stole money *2021-07-23, version 3.7* Between Atterbury Value Mart Mugg&Bean and the App, I was done in with R66 of collected rewards. Numerous emails and requests. Shop owner says “bad app management and poor app and hating the fact that it is used for payments”. App developers should have gotten back to me months ago. Still no outcome. Poor and pathetic from one of the biggest coffee restaurants in South Africa ### 1/5 — Deceptive language *2021-06-30, version 3.6* This app makes it seem like you can get a free coffee after downloading the app. This is technically true, but very sneaky. You won’t get a complimentary coffee upon your first visit, instead you will start earning loyalty points towards a free coffee. Only after purchasing approximately 7 coffees, will you have earned the amount of ‘beans’ needed for a complimentary coffee. Loyalty programs are great, but this is a very deceptive way to lure someone into one. 1star from me and I’ll not be using the app thank you. Lastly, this is a review on the app, not the restaurant chain. Mugg and Bean as a restaurant is great ### 1/5 — App doesn’t work!!! Use it only for rewards *2018-09-04, version 1.1* I used the app to pay and there was some link error. I showed the branch it had gone through on my bank but because they didn’t see it on their system I had to pay twice. Got promised they would phone me back but nothing. Just don’t use the app. It’s terrible. ### 1/5 — Stingy *2018-04-03, version 1.0.3* I calculated that one would have to spend almost R1200 before earning the smallest cappuccino they have on the menu or in other terms you would have to buy about 40 coffees before earning a free one Additionally, they ask all your personal information beforehand and verify your phone number, no doubt for marketing purposes. AVOID - this is not a rewards app but a data collection tool! ### 2/5 — Lack of communication *2023-10-07, version 4.9* We ordered a few different toasties this morning with order ahead and collect. After waiting quite a while for acceptance, we received an SMS saying order rejected due to items out of stock. How are we supposed to know which items is out of stock? Would love communication just to know what not to order, since we desperately want toasties and want to order again. ### 2/5 — What is the point? *2022-03-26, version 4.1* I don’t need it for anything other than a loyalty app and for special offers. Only seen birthday free slice of cake otherwise everything else is advertised at the store. Need to see more app deals to buy/try something new on the menu. But you spend R1,200 to earn a one free cup of coffee??? Functionality is fine but what is the actual benefit for having an app for this brand and for the customer? ## Most praised reviews (10 highest-rated) ### 5/5 — Srvice *2025-01-19, version 5.0.2* Hi, i would like to give special thanks to Mzolisi the excellent friendly waiter, Tsholo with friendly assistance and great service and last but not least, Jones the artist Barista. You have never seen such art on coffee. And the managers the cleanliness fast service, smiles and ambiance of the place is awesome! Thanks Grove Mugg and Bean, never been dissapponted ### 5/5 — Excellent food and service *2024-11-24, version 5.0.1* Thank you Wendy at M & B Bayside Mall….absolutely top service and great tasty food enjoyed by us on Saturday. Definitely in the cards for repeat visits!! ### 5/5 — Hillcrest - On The Go *2024-08-17, version 4.9.1* Staff are always very helpful and friendly. The food is always very good and consistent. ### 5/5 — Seamless Platform *2024-08-04, version 4.9.1* Easy and Fast working app. Keep it up guys ### 5/5 — Service *2024-02-26, version 4.9.1* Always friendly, quick and to perfect taste. Tzaneen. ### 5/5 — Great customer service *2023-10-29, version 4.9* We were served by Nkulu at the Pavilion Mugg and Bean. Thank you for the great service and food. ### 5/5 — Great new app *2023-10-11, version 4.9* The new app is really looking very nice and easy to navigate. Just one bug - subscriptions are no longer working after 1 Oct. I.e. nothing happens when you click in the tile to purchase as new subscription. ### 5/5 — Long time coming *2023-09-24, version 4.8* Been picking up the best filter coffee on the planet in the world I live in, needed a subscription service just for the comfort of knowing that it’s paid ahead and now we have that, thank you for the progressive effort. ### 5/5 — Great Food and Great Service *2023-08-15, version 4.7* Mugg and Bean ensures consistency and never fails to deliver quality and tasty meals along with great service levels. The app is pretty nifty too!! ### 5/5 — Service *2023-07-11, version 4.7* I had a great experience, would definitely recommend Mugg & Bean The Grove. All waiters and managers had a smile and a very warm welcome, loved the food and wow, the coffee👌 superb Thank you very much, great service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-02.*