# Multipli Credit Union — user reviews > 40 indexed App Store user reviews of Multipli Credit Union by Multipli Federal Credit Union, rated 4.74/5 from 4,131 ratings. - Source: https://appshunter.io/ios/app/multipli-credit-union/id1299716382/reviews - App overview in markdown: https://appshunter.io/ios/app/multipli-credit-union/id1299716382.md - Rating breakdown: 5★ 3,267 · 4★ 279 · 3★ 85 · 2★ 29 · 1★ 104 ## What do users think of Multipli Credit Union? Overall sentiment: mixed **Pros** - 👍 Professional and friendly staff - 🚀 One-stop-shop for all banking needs - 👍 User-friendly and easy to navigate app - 👍 Reliable and consistent service for long-term customers **Cons** - 🐛 Buggy and unreliable app - 🤔 Negative changes after merger - 👎 Poor customer service and long wait times - 🤔 Increased costs and fees after merger **Commonly reported bugs** - App crashes frequently - Login issues and inability to access accounts - Delayed or missing check orders **Most requested features** - Integration with tax software - More features and customization options in the app ## Newest reviews (10 of 40) ### 3/5 — Ok *2026-08-02, version 3.34.1* Still occasional bugs in new app ### 4/5 — Good Online Interface *2026-03-01, version 3.30.2* Very Good, though could be a bit more user friendly.ľ ### 2/5 — Account access *2026-01-27, version 3.30.2* I can’t access the balance or transactions on my escrow account. Also they only allow one log in credentials, so my husband can’t use the app, because the verification code goes to me. It is dumb that you can’t have multiple logins for an account with multiple account holders. Everything is just so much harder now after the merger. ### 3/5 — The merger blues…. *2025-11-29, version 3.27.2* As a 20+ year MCU customer, I’m not seeing the savings. All I see are costs, inconvenience and a name none of us would have voted for. ### 1/5 — Poor customer service *2025-11-18, version 3.27.2* I ordered checks weeks ago right after the merger and they still have not arrived. I was told they would arrive in 1-2 business days and now there is no ETA. ### 1/5 — My account *2025-11-03, version 3.17.0* Doesn’t open my account Horrible!!! ### 2/5 — Basic *2025-09-18, version 3.25.1* Works but that’s about it. It’s the same app as all the other small banks. It works to view balances. Anything else it’s worthless for, hardly and management settings or features. Nowadays I expect to be able to do everything banking related on my app. I live an hour away from the nearest branch so would love more features. ### 1/5 — Love the bank, hate the app *2024-09-17, version 3.16.0* This app is awful. It used to be great but something changed and now it will say “error updating” several times a week so we can’t see what’s in our account. ### 1/5 — Updated version *2024-03-20, version 2.46.0* I can't get the app to update and I have to be able to get into my account . What am I suppose to do ### 1/5 — Doesn’t help *2021-07-25, version 2.32.0* Doesn’t do anything to help ## Most critical reviews (10 lowest-rated) ### 1/5 — Balances *2026-07-30, version 3.34.1* I am disappointed with the untimely manner in which balances are posted online. Mizzou posted immediately after the expenditure. Also, my recent transfer occurred 1 day earlier. This is not good because If I had not checked, I would have been overdrawn. ### 1/5 — Late payment notification *2026-07-10, version 3.34.1* I think it's sad that a bank will blow your phone up via phone calls and text messages when you're late on a payment, but won't bother to give a courtesy call or text to remind you that your payment is due in three days or five days or one day for that matter. But then proclaim about how you care so much about your members. ### 1/5 — Help *2026-07-09, version 3.27.2* My beef is the app. It says I must update. Go to update, it takes me to the AppStore with no option to update. Only open or share. Try to report the problem and none of the 3 options are remotely close to what I am dealing with. Contact? Another rabbit hole. ### 1/5 — Unable to track balance *2026-06-17, version 3.34.1* The New App does not show the balance after each transaction. This is a serious problem. I hate this. Why are they not show the balance after each transaction? ### 1/5 — Never works *2026-04-09, version 3.32.0* This app is terrible, it never lets you transfer, make payments or send messages. If you’re planning on using this app for convenience you better plan on going to a branch in person for everything. If you go to login on the support website it throws an error code. ### 1/5 — Multipli *2026-01-29, version 3.30.2* Do not like this merger! ### 1/5 — Not able to open CDs *2025-12-28, version 3.30.0* Cant open CDs ### 1/5 — I liked the MCU app a lot better *2025-12-27, version 3.30.0* This app does not confirm transfers before finalizing them and I guess Multipli as an institution processes transfers before deposits. Now all my automated transfers on payday are failing to complete and I have to do them manually later in the day until I have a chance to sit down an edit them. Haven’t been a big fan of Multipli in general. The customer service sucks compared to MCU. Thinking about moving my money somewhere else after 20 years with MCU. ### 1/5 — Hate it *2025-12-19, version 3.27.2* I hate everything about the credit union since it went to Multipli right down to the stop name. Everything changed and I’m not seeing anything for the better . Awful bank can’t wait to bail on this sinking ship ### 1/5 — Terrible app *2025-12-11, version 3.27.2* Title says it all. This credit union and its app are terrible. Going to leave it as soon as I can. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Bank *2026-08-14, version 3.34.1* I’ve been with them for several years I think this bank is very professional, clean and kind people it’s a good Bank I’ll stay with it for years to come ### 5/5 — B Cook *2026-02-24, version 3.30.2* So far MCU has been a much better experience than I had with Missouri Credit Union hands down. ### 5/5 — Amazing *2025-12-13, version 3.27.2* This credit union is like one step shopping. They can take care of everything from your checking to saving to a car loan to a house loan in a matter of minutes. The staff is professional, easy to talk to and friendly plus knowledgeable. It’s incredible. ### 5/5 — Awesome *2025-12-08, version 3.27.2* Been doing business with this Credit Union since 1982 and they truly are there to serve their members. Best around. ### 5/5 — You guys awesome *2025-12-03, version 3.27.2* Mark, Martha, Christine, Elly and Brady doing a great job thank you very much for all of your efforts to get our financial taking care of. ### 5/5 — Multipli *2025-11-03, version 3.27.2* This app is way better than MCU and I like it! Good job! ### 5/5 — 40 years of membership *2025-09-18, version 3.25.1* It just keeps getting better. Needs to work with TurboTax ### 5/5 — Most User Friendly App Ever *2025-01-18, version 3.18.0* Honestly, I wish every app was as great as this one. It’s so easy to do any and all the banking tasks you need. In 4 years I have never had to go into the office or even call. ### 5/5 — Opino.. *2025-01-17, version 3.18.0* Me gustaría que estuviese en español ### 5/5 — Can’t get to login form *2024-09-23, version 3.16.0* I’ve restarted the App, the phone, deleted the App and associated data, re-installed, switched networks, and done everything short of wiping my iPhone 13 pro max, on iOS17 and iOS18, I can’t even get *to* the login screen. ‘Something’s gone wrong on our end’ is all the feedback I get from this App. I’d like to do more debugging, but I don’t even know what error is happening, at least give us an HTTP error code. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*