# Munchies - Late night delivery — user reviews > 56 indexed App Store user reviews of Munchies by Cookspace Limited, rated 2.71/5 from 156 ratings. - Source: https://appshunter.io/ios/app/munchies-late-night-delivery/id1596347788/reviews - App overview in markdown: https://appshunter.io/ios/app/munchies-late-night-delivery/id1596347788.md - Rating breakdown: 5★ 51 · 4★ 10 · 3★ 11 · 2★ 11 · 1★ 72 ## What do users think of Munchies? Overall sentiment: negative **Pros** - 🌃 Late night delivery service - 💡 Great initiative for night owls - 👍 Easy ordering process - 🖤 Awesome service - ✨ Clean UI - 😊 Good service - 💯 Number 1 food delivery service - 👍🏻 Good initiative - 🖤 Love the service - 👍🏻 Good Service - 👍🏻 Best way to get food at night - 👍🏻 Amazing Experience - 🙂 Nice **Cons** - 😞 Extremely long delivery times - 😠 Terrible customer service - 📞 Unresponsive customer support - cold food arrives - 💸 Overpriced food - 📱 App is laggy/buggy - 👎 Worst service ever - 🚫 No return policy - ❌ Damaged items received - 😵‍💫 Order cancellation frustration - 🤷‍♂️ No way to complain - 😩 Food issues (wrong order, cold) - 💸 High delivery charges - Scamming accusations - 💔 Emotional damage from service **Commonly reported bugs** - App not opening - App crashes frequently - App gets stuck in loading screen - Online payment charged but order not placed - OTP invalid every time - Payment failed but money deducted - Messages not sending in app **Most requested features** - Add real-time driver location tracking - Implement live chat with riders - Improve app performance and reduce lag - Consider reducing delivery charges and VAT/tax - Add more features to the app - Provide a way to track riders - Improve order cancellation process ## Newest reviews (17 of 56) ### 2/5 — . *2026-03-21, version 2.1.8* Really should focus on customer service ### 3/5 — Worst Customer Service *2025-07-11, version 2.0.9* Their customer service is pathetic. Whenever you go for a chat it always shows we are away. And as a customer when I called 2-4 times to make sure by myself if the order was confirmed or not but no one picked up the call. After some time they called back and pretended like nothing happened. Please improve your customer service ### 3/5 — Regarding Map *2025-02-26, version 2.0.4* You guys can add the driver real time location so that customer can see where the rider is like foodpanda Best wishes 🙂 ### 1/5 — Bad Service Bad Communication *2024-12-21, version 2.0.3* Eto Faltu Service Jibone Dekhi Nai Khabar Order Disi 1Hour Er Beshi Hoise Akhono Delivery E Ashe Nai Call Center E Call Dei Call Dhore Na Message Dei Reply Dey Na Rider Ke Call Dei Call Dhore Na Baaal Er Service Amar Shob Theke Faltu Service Bhai ### 1/5 — Pricing *2024-10-28, version 2.0.3* Price shown at Munchies App is almost 100 tk more than the actual price offered at restaurants I ordered full mutton tehari from tehari baba. Munchies took 350/box of tehari But the price at tehari baba is actually 250 ### 1/5 — Service *2024-10-20, version 2.0.3* Businesses means serving value, if you can’t take business seriously please stop being papa’s fancy kid to flex being an entrepreneur- this message should be forwarded to the founders of munchies. @ support team please tag the founders to look after product development. ### 1/5 — Damaged Item *2024-09-26, version 2.0.3* They have sent me a damaged item. No return policy. Worst experience. ### 2/5 — Bad *2024-09-25, version 2.0.1* Very bad customer support very very bad . ### 3/5 — Awful customer service *2024-09-02, version 2.0.0* The customer service us awful. My messages are not even sent and they don’t respond to the given number. Order cancellation is extremely frustrating. ### 2/5 — Great initiative worst service *2024-06-07, version 2.0.0* Theres little to none customer support. You can almost never contact anyone for any support or update. No explanation for the usual delay. ### 1/5 — Scammers *2024-03-23, version 2.0.0* This company is full of scammers. If you order a food & paid that then your order will be 100% delayed. Now if you want to complain they will never help you. They will charge a lot of money but their customer service is terrible. ### 1/5 — Worst Food delivery app *2024-03-20, version 2.0.0* They have the worst customer who you can’t even reach out to and also takes the longest time ever. Pleas don’t order from them order from KNACK instead or like Madchef if youre looking to order something at midnight. ### 3/5 — . *2024-01-21, version 2.0.0* The overall concept was a 10/10.But the app is quite laggy and often has some technical problems. ### 4/5 — Nice service *2023-12-18* Love the service ### 1/5 — Not good *2023-11-28, version 1.8.3* It was my first time trying out munchies and at the very first time i received the worst service possible First the delivery man gave me the wrong parcel And then later on after receiving the actual parcel the order was totally wrong I ordered pasta basta And i received white chicken pasta:) ### 2/5 — F *2023-11-19, version 1.8.3* Take long time ! And delivery charge need to reduce. Because there's also vat and tax . ### 2/5 — App bug *2023-11-11* app is not opening ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-07-23, version 2.2.0* This app is the worst, terrible delivery times having to wait 2+ hrs. Customer service uneducated. Do not waste your time with this app just wait till restaurants are open during normal business hours to use other more resolve food apps. ### 1/5 — Super bad UX *2026-07-19, version 2.2.0* So bad! ### 1/5 — Disappointing experience *2026-05-15, version 2.2.0* The customer service called us after we placed the order to confirm it and informed us that delivery would take around 40–45 minutes. However, the food ended up taking almost 2 and a half hours to arrive. We tried calling them multiple times in between, but they couldn’t even bother picking up the calls. To make matters worse, the food arrived cold, and now my friend is having gastric issues. Really disappointing experience. Sad life. ### 1/5 — Waste of time *2026-01-08, version 2.1.5* You have to download the app to find out this system is only available in Bangladesh. Scamming for the install counts I guess idk any other reason why they don’t put the word “Bangladesh” anywhere when that’s literally the only place on the planet they serve ### 1/5 — Useless food delivery app *2025-05-29, version 2.0.9* I mean bhai apnara app er name e lagaisen late night delivery but never have i ever gotten late night text support. And its been 45 mins since i ordered rn and no one is receiving my call. Idk if im gonna starve tonight. ### 1/5 — MUNCHIES RUINED MY NIGHT and almost gave me a heart attack *2025-04-23, version 2.0.9* I ordered food at 4 AM thinking I’d enjoy a warm, comforting meal before starting my day. But Munchies had other plans. The food arrived at 7 AM. YES, 3 HOURS LATER. By then, I wasn’t hungry anymore—I was furious, exhausted, and deeply disappointed. The food? Cold. Lifeless. Like my faith in this app. And the delivery guy casually said, “Ami ektai delivery man, puro Dhaka ami delivery dichhi.” Is this a food delivery app or a solo mission? AND THEN CAME THE REAL NIGHTMARE. I paid through bKash, the money got deducted instantly, but the app showed “payment failed.” My heart dropped. I thought I just got scammed at 4 in the morning. After restarting the app, the order finally appeared—but that moment of panic? Unforgettable. And don’t even get me started on customer service. Messaged them in the app—“We’re away” Called their number—music plays, no one picks up. They called back 15 minutes later as if nothing happened. Where’s the professionalism? Where’s the accountability? Honestly, never again. I wouldn’t recommend Munchies even to my worst enemy. Use this app if you like cold food, emotional damage, and zero support. I’ve deleted it. Peace. ### 1/5 — Bad *2025-04-13, version 2.0.8* Most garbage app, baddest service i ever witnessed ### 1/5 — Timing *2025-04-12, version 2.0.8* Worst service ever🤮 ### 1/5 — Sacmmer *2025-02-14, version 2.0.4* they are literally a scammer I placed an order and paid the bill with bkash and i didn’t receive the order neither the refund ### 1/5 — 0 star *2025-01-17, version 2.0.3* Awful service. ## Most praised reviews (10 highest-rated) ### 5/5 — Works well now, despite some glitches initially *2023-10-29, version 1.7.7* I like how they’ve constantly improved the app, by slowly adding more and more features. I am writing this review for no other reason but because I use their service quite often. I understand that the prices may sometimes seem higher, but I guess that’s the price you pay for the service of getting things in the middle of the night. I also appreciate the fact that every single issue I have come across has been dealt with appropriately by the customer support team. Sometimes it is not easy to reach out and get an immediate response, but they have so far always reached out eventually. This is something that I’m sure will become smoother as the company grows, which I look forward to. ### 5/5 — The best and only food delivery app I use at night *2023-10-29, version 1.7.7* This app has made life so much easier, specially for us ‘night owls’.There’s variety of restaurants that you can choose from.You can order sushi to bhaat literally at 5:00 am. ### 5/5 — Amazing service at night. Such an extraordinary job done by munchies *2023-10-29* Love the service. ### 5/5 — LifeSaver *2023-10-22* Good Service ### 5/5 — Late Night food delivery service *2023-09-20, version 1.7.7* Awesome service 🖤 ### 5/5 — Impressive *2023-04-01, version 1.4.2* I recently had the pleasure of using Munchies. As someone who often finds themselves in need of a late night snack, Munchies is a lifesaver. ### 5/5 — fantastic *2023-04-01, version 1.4.2* the only app that delivers late night food in dhaka ### 5/5 — Great Initiative *2023-04-01* 👍🏻 ### 5/5 — Best Customer Service & Fast Delivery *2023-02-09, version 1.2.3* Number 1 Food Delivery Service in Dhaka ### 5/5 — Best wishes *2022-09-08, version 1.0.33* Delivering late night happiness for the Dhaka people. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*