# MuniMobile

> Official trip planner and mobile ticketing for San Francisco Muni transit. (iPhone/iPad app by SFMTA.)

- Source: https://appshunter.io/ios/app/munimobile/id6466818495 (this page in markdown: same URL + `.md`)
- Developer: [SFMTA](https://appshunter.io/developer/426208079)
- Category: Travel, Navigation
- Price: Free
- Rating: 1.00/5 from 1 App Store ratings · 158 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.7 · 191 MB
- Languages: American English, Filipino, Chinese (Simplified, China), European Spanish, Filipino, Chinese (Traditional, Taiwan)
- Released: 2023-12-04
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/munimobile/id6466818495/reviews.md

## What is MuniMobile?

The official trip planning and mobile ticketing app from San Francisco Municipal Transportation Agency (SFMTA). MuniMobile helps you navigate the Muni transit network effortlessly and purchase and use fares and passes instantly on your phone—anywhere, anytime. Just download the free app, create an account and you're ready to go.

WHY YOU'LL LOVE THIS APP:
• No paper fares to keep track of.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares using a debit/credit card, PayPal or Apple Pay
• Store multiple tickets on your phone for future use.
• Pay a single fare or multiple fares for a group of riders from a single device.
• Register your debit/credit card(s) in our secure system.

HOW IT WORKS:
1. CHOOSE RIDER TYPE: Adult, Senior/Disabled/Medicare, Youth, or SF Access
2. CHOOSE FARE: Single Trip Fare for Muni Bus & Rail, Single Ride Fare for Cable Car, or Passports
3. CHOOSE QUANTITY: You can buy multiple tickets to use later
4. CHECK OUT: Pay with debit/credit card, PayPal or Apple Pay

COMMON QUESTIONS:
Q: Do I need to be connected to the Internet?
A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline.

Q: What if my battery dies?
Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!

IMPORTANT REMINDERS:
• Activate your ticket before boarding.
• In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.
• On the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.
• For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Show your mobile ticket to the Cable Car conductor.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.
• Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Use up any activated tickets before switching phones.)
• Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection).

## Key features

- Trip planning
- Mobile ticketing
- Instant fare purchase
- Multiple payment options
- Store tickets
- Group fares

## Chart rankings

- #208 in Top Free · Travel (US App Store)

## What do users think of MuniMobile?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Convenient ticket purchasing
- 💡 Integrated trip planning

**Cons**

- 🐛 Inaccurate departure times
- 🔒 Login and account issues
- 🔋 High battery consumption
- 👎 Confusing user interface
- 🚫 Missing key features (Apple Pay, QR codes)

**Commonly reported bugs**

- Purchased tickets not showing up
- Inability to log in or reset password
- Incorrect stop locations on map

**Most requested features**

- Default ticket/pass purchasing screen
- Ability to save favorite routes
- Improved accessibility for visually impaired users
- Integration with other transit apps (Google Maps, etc.)

## Recent user reviews (10 of 158)

All indexed reviews: https://appshunter.io/ios/app/munimobile/id6466818495/reviews.md

### 1/5 — Awful

*2026-05-31, version 1.6.8*

What happened to the old NextBus app? This app is horrible. All I wanna know is when the next Van Ness to market Street buses coming and it won’t get me past Geary Street no matter how hard I try you can’t back to lead Gary and put in market. What is wrong with these people? Would you make such an awful app? All the other apps are so confusing maps everywhere you don’t know where you’re at it’s ridiculous. If Muni created this app they did an awful job. Hire a real programmer give us back next bus.

### 2/5 — Not intuitive

*2026-05-24, version 1.6.8*

I purchased a 3-day pass through the app and had no idea how to actually use it. I ended up paying for transit everywhere I went

### 2/5 — Complains of clock settings

*2026-05-22, version 1.6.8*

On first ticket purchase it says my time settings are wrong. They are not. What gives.

### 1/5 — Map not reliable

*2026-05-18, version 1.6.8*

The map shows busses that are scheduled to run, not real live data. I was standing at the bus stop 7 minutes early, watched the bus on the map pass me but nothing approached in real life. The icon was moving down the street and pausing at stops despite there not being a bus.

### 1/5 — Poor design

*2026-05-10, version 1.6.8*

Lousy app, never accepts payments constantly having to update or erase & reload, bus it is SF & Muni so figure it will suck

### 1/5 — The times are always wrong

*2026-04-04, version 1.6.8*

I’ve never had a bus show up when it says it’s supposed to. I have no idea why it’s always off. Delete.

### 1/5 — Useless

*2026-03-30, version 1.6.8*

Useless 👎

### 1/5 — Ugh

*2026-03-25, version 1.6.8*

Not helpful for tourists, had to drive instead since information was incomplete and didn’t sync my planned trips to work on maps

### 1/5 — Difficult to use

*2026-03-19, version 1.6.7*

It is very difficult to use for tourist.   Easy for tourist to make mistakes. And cannot get a refund.

### 1/5 — Terrible app

*2026-03-03, version 1.6.7*

The time is never accurate. I have to call 311  to get the correct time . Next bus app was 5/5 the best , accurate, simple , easy to navigate quickly.

## Frequently asked questions about MuniMobile

### What does the MuniMobile app do?

The MuniMobile app is the official trip planning and mobile ticketing solution for the San Francisco Municipal Transportation Agency (SFMTA). It allows users to plan their journeys on the Muni transit network and purchase fares and passes directly on their smartphones.

### How do I buy tickets with MuniMobile?

To buy tickets, you first choose your rider type (Adult, Senior, Youth, etc.), then select the fare you need (single trip, cable car ride, or passport). You can then choose the quantity of tickets and proceed to checkout, where you can pay using a debit/credit card, PayPal, or Apple Pay.

### Is the MuniMobile app free to use?

Yes, the MuniMobile app is free to download and use. The app itself does not have any costs associated with it. You only pay for the transit fares and passes you purchase through the app.

### Do I need an internet connection to use my tickets?

A cellular network or wireless internet connection is required to purchase tickets. However, once purchased, your tickets can be used and activated offline, meaning you do not need an internet connection to board transit or enter the subway.

### What happens if my phone battery dies?

Similar to paper tickets, users are responsible for ensuring they have a valid fare at all times. It is recommended to monitor your phone's battery level and plan accordingly to avoid issues, especially when needing to show an active ticket.

## Version history (last 5 releases)

### 1.6.8 — 2026-03-23

Bug fixes and general enhancements

### 1.6.7 — 2026-01-13

Bug Fixes

### 1.6.5 — 2025-07-14

This release includes maintenance updates to enhance the user experience.

### 1.6.3 — 2025-01-13

Minor Bug fixes.

### 1.6.2 — 2024-09-23

Added a Home Screen with quick access to Buy Tickets, Use Tickets and Trip Planner.

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## More apps by SFMTA

- [MuniMobile](https://appshunter.io/ios/app/munimobile/id1049645228)

All apps by SFMTA: https://appshunter.io/developer/426208079

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*