# Mural Maker by Da Vinci Eye — user reviews > 90 indexed App Store user reviews of Mural Maker by Da Vinci Eye by Da Vinci Eye LLC, rated 3.80/5 from 357 ratings. - Source: https://appshunter.io/ios/app/mural-maker-by-da-vinci-eye/id1548564015/reviews - App overview in markdown: https://appshunter.io/ios/app/mural-maker-by-da-vinci-eye/id1548564015.md - Rating breakdown: 5★ 222 · 4★ 21 · 3★ 17 · 2★ 22 · 1★ 75 ## What do users think of Mural Maker by Da Vinci Eye? Overall sentiment: negative **Pros** - 🚀 Supercharge your progress! - 👍 Great customer service - 👍 Toddler teaser shape - 👍 It's a great app - 👍 Excellent product and customer service - 👍 Fantastic, cuts my prep time down - 👍 Super helpful and easy to use - 👍 Worth it **Cons** - 🐛 Garbage - 🐛 Laggy, keeps disconnecting - 🐛 Doesn't work, connectivity issues - 🐛 Constant frustration, very glitchy - 🐛 Keeps disconnecting the connection - 🐛 HEADACHE, doesn't work - 🐛 Subscription why? - 🐛 Great when it works about a minute at a time - 🐛 Didn't work for 19' mural - 🐛 It used to work - 🐛 When it works, it's great - 🐛 Connectivity error - 🐛 Way too glitchy - 🐛 Over-complicated and crashes - 🐛 They ruined it - 🐛 Too laggy - 🐛 Glitchy - 🐛 Good idea but it doesn't work - 🐛 Terrible - 🐛 Please App developers, get it together!! - 🐛 Did not work well - 🐛 Does not work. Still has a long way to go. - 🐛 Arhhhgh! - 🐛 Sad 😭😠👎🏻 - 🐛 Refund please - 🐛 Heartbreak - 🐛 Do not buy - 🐛 Not impressed at all - 🐛 Good idea, not well executed - 🐛 Next to useless - 🐛 App doesn't work - 🐛 Not worth it - 🐛 Paired but no visual - 🐛 Rubbish **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Camera distortion not corrected - Tracing not possible due to overlayed image - Image drifts during use **Most requested features** - Dark mode option - Advanced analytics dashboard - Increase free trial time - One-time purchase option ## Newest reviews (14 of 90) ### 3/5 — It works, but not for me *2026-07-04* it was a challenge to get this working for a couple of reasons. 1. The only way to figure it out is to watch a video, but the video requires Internet, which of course comes over Wifi. The video keeps telling you to turn your Wi-Fi off from the control center. it’s almost impossible to follow the instructions whilst watching the video. 2. In spite of that I managed to get it set up correctly in under an hour, but, it was really hard to coordinate my pencil with the iPad, even trying various transparencies. 3. I understand that because it’s a drawing app you have to keep the controls out of the way, but the UI is seriously not intuitive or user-friendly. 4. I sent a request for help three or four days ago and never received an answer. I’m going to go back to my projector until I get some VR glasses. ### 3/5 — Went downhill *2026-04-18, version 2.0.7* I’ve used this app for 6 years and it was amazing. I don’t know what update happened, but it will barely connect anymore to either devices making it frustrating to connect. ### 2/5 — Keeps disconnecting the connection *2025-09-20, version 2.0.6* About every 60 or so seconds. Very frustrating ### 1/5 — Want constant frustration? *2025-07-31* Quite literally the most garbage app I’ve ever had the displeasure of using. Laggy, with wifi on or off, doesn’t matter. It will constantly switch the camera device to the 1.0 version even on the latest iPhone and iPad, you have about 30 seconds of use before it starts doing what it does. Just absolute trash. Unfortunately no other app does what it does so they have absolutely no incentive to make it better, or simply work as advertised. If you’re forced into using it like I am, my condolences. Terrible, just absolutely terrible. **Developer response:** Hi There! We have super fast customer service if you need help please reach out to info@davincieyeapp.com. There are things that are usually causing the connectivity problems that you can easily fix. Usually just restarting the phone in a special way solves most issues! ### 1/5 — Subscription why? *2025-07-20, version 2.0.6* This should be a buy it once ap and you can ask us to pay for upgrades. $40 per year? Really? ### 2/5 — Great when it works about a minute at a time *2025-06-22* I was unable to get the location feature to work. When I turned it on, my project disappeared. And then when I restarted my project I had to replace it all over again which on a large project is pretty frustrating. It is great for large quick projects that you can do without detail but it kept kicking me out when I tried to use any of the features. Maybe it’s an internet thing idk but unfortunate. **Developer response:** Hi There! We have super fast customer service if you need help please reach out to info@davincieyeapp.com. It sounds like perhaps you were having a setup issue, you should not have to restart your project from scratch, and the app should definitely not be crashing on you. ### 3/5 — Didn’t work for 19’ mural *2025-01-13* The app is great, but it needs the anchor to be 1/8th of your mural- which didn’t work for my 19’ x 12’ mural. When I was 10’ feet away, it kept losing sight of the anchor then the art would disappear. When it was still in view, it was so pixelated it was hard to pick up pertinent details. The app would be better suited for smaller works. ### 1/5 — It used to work. *2025-01-04, version 2.0.6* This app has been unusable lately. Low resolution, connectivity issues and lag that would make a dial up modem blush. I used this app previously and really enjoyed it but lately its been nothing but frustration. Nothing has changed on my end as far as equipment, not sure what the change was. A re-install and fiddle around with settings was no help unfortunately. ### 3/5 — When it works, it’s great. *2024-12-20* The problem is, it doesn’t work without 30 minutes of frustration. The video prompts will keep popping up regardless of settings, connectivity issues, getting the photo to actually load without switching 15 times between version 1.0 & 2.0, and pretty useless videos make this “could be great” tool a frustrating nightmare. I have the pro version, but not sure if I’ll renew for a 3rd or 4th year because it’s so frustrating to operate. For clarity, I’m an advanced technology user and this is reminiscent of trying to get online with a 1994 AOL account. Stop with the pop ups and PLEASE just keep it simple, the “upgrades” do not work and beta testing through paid users is awful. Idk who’s being stubborn on the team, but 2.0 is so much worse than 1.0. Without these issues, this is easily a 10 star app that is a lifesaver for artists, but the bugs make it infuriatingly unusable. **Developer response:** Thank you for reaching out and your feedback! We have extremely fast customer support and even provide video calls to help you get setup, which is part of what you pay for with the pro version. I believe I can fix most of these issues for you if you reach out. There are a lot of things here so I want to try and address them all. The prompt to watch the instructional video will stop showing when you press "Don't show again", and only appears when you start a new project, it does not pop-up at multiple points during the app. When you switch between 1.0 and 2.0 mode, it will reset the "Do not show again", this is why you might be seeing the prompt. You do not need to switch between 1.0 and 2.0 mode for that particular connectivity issue, the problem is most likely because of image you are using is very large or the device you are using is older. I can explain more why this issue happens if you reach out, but it should be easily resolved. I'm not sure what you mean that the upgrades do not work, and we are not doing beta testing in the production app. Over a year ago we launched a new feature that users had the option to try early which was available for about a week, I am not sure if that is what you are referring to? We left the option to choose between 1.0 and 2.0 because they have different benefits. 2.0 has the ability anchor an image in place which solves the problem if someone bumps into your camera device or you are working across multiple days, 1.0 is great because it provides a clearer overlay image but does not provide the overlay image anchoring. We're a two person team so feel free to reach out, I'd love to chat more about your experiences with the app and how to improve it. - Sam ### 1/5 — Connectivity error *2024-11-10, version 2.0.6* I’ve been having so many issues with the app not connecting for longer than 5 seconds. I’ve had great experiences with this app in the past but this is such an infuriating problem it’s not worth continued use. ### 1/5 — Way too glitchy *2024-09-18, version 2.0.6* The setup and constant dropping connection makes this app not worth it. If the delay/time lapse was at least consistent I could work with that but I had to constantly disconnect, reconnect, go through the setup process…. This app cost me a full days worth of work and I can’t get that back. ### 3/5 — Over-complicated and crashes *2024-08-09* This is a great idea. It needs a lot of finesse before justifying the subscription. The interface and set up are way too complicated. iPhone icons are too small and the iPad app starts in portrait mode then seems to change to landscape… which is clunky and… weird. It’s prone to crashing, as other reviews point out, and then you have to set up all over again. This will be great with a design and setup overhaul and crashes fixed. ### 1/5 — Nul *2024-03-25* Extrêmement compliquer à utiliser de plus tout est en anglais c’est pas ludique ça marche que dans un sens pas dans l’autre bref pour le moment je suis déçue ### 3/5 — They ruined it *2024-03-09, version 2.0.6* I don’t know what happened to this app but it used to make much much better before. I’m not liking it anymore ## Most critical reviews (10 lowest-rated) ### 1/5 — О приложении *2026-06-28* Не работает выкидывать из приложения ### 1/5 — Never works *2026-04-16, version 2.0.7* The amount of time I spend troubleshooting this app I should just be drawing and redrawing. I ALWAYS. EVERY USE. Have to delete and reinstall this app, NOW it’s telling me on one device that I don’t have an active subscription, but on my other device I do. Same Apple account. Same configuration. Just trash. ### 1/5 — Garbage *2026-03-02* I used this for a mural job I’m doing thinking it would cut my time in half, boy was I wrong. Laggy, keeps saying my latest iPad is using 1.0 instead of 2.0, would disconnect everything 30 to 45 seconds, then took 10-15 minutes even to reconnect. I ended up just using the grid method and doing it myself. This will make your time ten times longer instead of cutting it down. Your better of using a projector or doing the grid/doodle method. No point using this app. Complete garbage and waste of money. I’d give 0 stars if I could. **Developer response:** Hi There, I'm very sorry for your poor experience with the app. The MM 1.0 vs 2.0 error messages as well as the disconnection issues usually happen if you are using devices older than 5 years or the overlay image you are trying to use is a very large file. I'm going to release an update soon to fix the large file connection issue. If you would like, please reach out to info@davincieye.com and I can let you know how to fix these issues if you have devices made in the last 5 years or how to get a refund. We do not want anyone paying for the app if they are not using it. ### 1/5 — Secondary (Drawing) Device Frequently Disconnects *2026-02-01, version 2.0.6* Despite following all directions (including disconnecting from the network but not turning WiFi off—white not blue), my drawing device doesn’t connect to the camera device. I’m promoted to connect, I hit connect, it “thinks” and then tells me I’m disconnected and prompts me to reconnect again—an endless loop! ### 1/5 — It doesn’t work. *2025-12-22, version 2.0.6* This awfulware doesn’t work. The drawing device thinks it’s the camera device and will not track the drawing correctly. I get a great picture of the back of my head and me holding the tablet. I followed the setup instructions exactly, including the wifi connection. I’ve been ripped off for $40 and it’s not okay. Shame on you. ### 1/5 — If you’re reading this, it’s too late… *2025-12-04* I really tried with this app. I won’t call it trash because I’m sure the people behind this app worked really hard to try to make it work, but it just didn’t work for me. Every time I tried to connect the “Drawing Device,” it would go to “searching for camera device,” “we’ve found a device,” and then literally disconnect. I had the wifi turned off in both devices. I tried for a whole hour. Maybe it worked for other people, but I didn’t even get a chance to test it. Blessing in disguise. It’s a hard pass for me gang… ### 1/5 — Want constant frustration? *2025-12-01* Quite literally the most garbage app I’ve ever had the displeasure of using. Laggy, with wifi on or off, doesn’t matter. It will constantly switch the camera device to the 1.0 version even on the latest iPhone and iPad, you have about 30 seconds of use before it starts doing what it does. Just absolute trash. Unfortunately no other app does what it does so they have absolutely no incentive to make it better, or simply work as advertised. If you’re forced into using it like I am, my condolences. Terrible, just absolutely terrible. Edit-because that’s what your paying customers want, to send an email to get a product to work correctly. How about you do something useful and say the super secret way to start the phone instead of giving us a task? That could have been your response, but it’s sooper secret. Edit 2 - Still the most despicable piece of garbage app I have ever had the displeasure of using, absolute trash **Developer response:** Hi There! We have super fast customer service if you need help please reach out to info@davincieyeapp.com. There are things that are usually causing the connectivity problems that you can easily fix. Usually just restarting the phone in a special way solves most issues! Response to your edit: I am very sorry for the frustration, but the App Store review section is not where apps provide customer support. If you would like to fix the problem, please contact us directly. It is much easier to press the contact button in the app than to write a negative review when something goes wrong. Connection issues can happen for many reasons that are not related to the app, and I need more information before I can help. Hard restarting your phone is not a secret method, it is a standard fix that solves many issues on iPhones and iPads. Part of what you are paying for is fast and dedicated customer service. The App Store does not post reviews right away, and we are not notified of new or updated reviews until 24 to 48 hours later. If you press the contact button we usually respond within minutes. ### 1/5 — Trash *2025-10-06, version 2.0.6* This app is overpriced trash. Nonstop glitches and the morons who made it don’t care what you think. ### 1/5 — Want constant frustration? *2025-09-22* Quite literally the most garbage app I’ve ever had the displeasure of using. Laggy, with wifi on or off, doesn’t matter. It will constantly switch the camera device to the 1.0 version even on the latest iPhone and iPad, you have about 30 seconds of use before it starts doing what it does. Just absolute trash. Unfortunately no other app does what it does so they have absolutely no incentive to make it better, or simply work as advertised. If you’re forced into using it like I am, my condolences. Terrible, just absolutely terrible. Edit-because that’s what your paying customers want, to send an email to get a product to work correctly. How about you do something useful and say the super secret way to start the phone instead of giving us a task? That could have been your response, but it’s sooper secret. **Developer response:** Hi There! We have super fast customer service if you need help please reach out to info@davincieyeapp.com. There are things that are usually causing the connectivity problems that you can easily fix. Usually just restarting the phone in a special way solves most issues! Response to your edit: I am very sorry for the frustration, but the App Store review section is not where apps provide customer support. If you would like to fix the problem, please contact us directly. It is much easier to press the contact button in the app than to write a negative review when something goes wrong. Connection issues can happen for many reasons that are not related to the app, and I need more information before I can help. Hard restarting your phone is not a secret method, it is a standard fix that solves many issues on iPhones and iPads. Part of what you are paying for is fast and dedicated customer service. The App Store does not post reviews right away, and we are not notified of new or updated reviews until 24 to 48 hours later. If you press the contact button we usually respond within minutes. ### 1/5 — HEADACHE *2025-09-03, version 2.0.6* The setup is a headache and even when you follow the instructions it doesn’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Service client au TOP! Super appli! *2026-05-24* J’ai un abonnement depuis 2-3 ans. J’aime cette appli, la plus pratique dans le marché à mon avis. Depuis leurs dernières mises à jour je n’arrivais plus à faire connecter mes 2 appareils, l’iOS de mon iPad étant trop ancien. Quelques échanges avec Sam du support client pour comprendre le souci et hop! Ils ont fait les changements nécessaires pour que ma version soit toujours acceptée et que je puisse continuer à travailler! Grand merci aux développeurs! Je n’ai aucun lien avec, je suis juste une heureuse cliente! ☺️ ### 5/5 — Supercharge your progress! *2026-02-02* Scaling up has never been easier! Get reliable and usable proportions for a perfect starting point. It also has lots of other useful tools to help you become a better artist. This was made by artists for artists, so they understand your needs and totally deliver. I wish I had this 40 years ago! ### 5/5 — Help *2026-01-27* I contacted the company and they responded quickly. There was a connection problem with the iPad and the iPhone. Sam worked with me and they finally connected. He didn’t stop there he continued to inquire how I painted and realized the Mural Maker was not the best fit for me. He recommended Da Vinci Eye which I already had purchased but was having problems taking my drawing and moving it to a large canvas. He showed me how to get to the wide angle lens and size the drawing to the large canvas. He could have sold me on the Mural Maker but he was honest and recommended I stick with Da Vinci Eye and forgo the Mural Maker. Trust me before you get mad and delete the app contact the service center first you will be pleased with their honest help. ### 5/5 — Toddler teaser shape *2025-10-05, version 2.0.6* Todder teaser shape ### 5/5 — Great customer service *2025-08-04* My app stopped working randomly and I emailed the customer service at 11pm and they responded several times, and got the app working again. I needed to allow some permissions in my phone. ### 5/5 — Great app *2025-01-28* The app is a great tool not only for murals, but also for large drawings / underdrawings when it’s about transferring contours to the canvas. If you’re working with hi res files and want to zoom into small details I recommend switching to Version 1.0 in settings. 2.0 has some improvements, e.g. in pinning an image to the canvas which makes it easier to make a break and continue another day (which is quite difficult in 1.0, as it’s almost impossible to set up the image exactly like it was the day before), but the resolution of the images is scaled down significantly in 2.0, so you can’t zoom in a lot without losing detail. The good thing however is that you can switch between both versions as often as you like to adjust the app to the project you’re working on. ### 5/5 — YES, it’s a revolutionary concept… *2023-10-30* So, OF COURSE it can be challenging to wrap our heads around it. 🤷🏽‍♂️ But it CLEARLY states that a simple email will be responded to EXTREMELY fast, and it’s shockingly TRUE! The MOMENT I sent an email, I received an INSTANT response in the middle of the NIGHT! NEVER before have I experienced such extraordinary, unprecedented customer service! I was even offered a custom made video addressing my concerns. Regardless of the issues, that breakthrough service CAN’T BE BEAT!! The future of mural making is HERE! If this paradigm shifting app doesn’t make you feel like one of the Jetsons, nothing will 🔥🙌🏾💫 ### 5/5 — A great app *2023-08-28* I am a new painter since retirement. I have found this app to be easy to use even though I am not that knowledgeable about advanced computer skills. Fun to use and fun to see amazing results. ### 5/5 — AMAZING PRODUCT! *2023-02-08, version 1.2.2* I am an artist and mural maker is a total game changer!! I love it so much! I feel like I can literally draw anything now!!!! ### 5/5 — Love it *2023-01-31* Excellent product and customer service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*