# Muse AI: Candy Video Generator — user reviews > 36 indexed App Store user reviews of Muse AI by 龙 孙, rated 3.60/5 from 190 ratings. - Source: https://appshunter.io/ios/app/muse-ai-candy-video-generator/id6741951769/reviews - App overview in markdown: https://appshunter.io/ios/app/muse-ai-candy-video-generator/id6741951769.md - Rating breakdown: 5★ 113 · 4★ 4 · 3★ 9 · 2★ 5 · 1★ 59 ## Newest reviews (20 of 36) ### 1/5 — Video *2025-11-25, version 1.0.3* DONT WASTE YOUR MONEY. THIS IS THE WORST VIDEO CREATOR. IT ALWAYS FAILS. ONE YEAR SUBSCRIPTION AND NO MONEY BACK ### 1/5 — Doesn't work *2025-11-23* I tried creating a hugging video and it did not work did it multiple times and nothing this is a scam . **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Does not work *2025-11-23, version 1.0.3* Does not work ### 1/5 — Terrible app. *2025-11-21, version 1.0.3* Save your money. ### 1/5 — Desapointed *2025-11-20* I paid and now is not working I want my money back **Developer response:** Hi! We’re sorry for the inconvenience 😔. The issue you experienced has been fixed, and we recommend updating to the latest version of the app and trying again. If you’re still having trouble or would like assistance with a refund, please contact Apple Support directly, as all payments and refunds are handled by Apple. We’re also happy to help via the support email inside the app. Thank you for your feedback. 🙏 ### 1/5 — Vì *2025-11-14, version 1.0.3* Keep going back to photo chosen . Take so long . ### 1/5 — App won’t work *2025-11-07* Tried a bunch of pictures not a one would work **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Waste of $ does not work *2025-10-24, version 1.0.3* Waste! ### 1/5 — Terrible *2025-10-23* Doesn’t work at all **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — You got my money and it doesn’t work *2025-10-22* Nothing generates. I want my money back. **Developer response:** Hi! We’re sorry for the inconvenience 😔. The issue you experienced has been fixed, and we recommend updating to the latest version of the app and trying again. If you’re still having trouble or would like assistance with a refund, please contact Apple Support directly, as all payments and refunds are handled by Apple. We’re also happy to help via the support email inside the app. Thank you for your feedback. 🙏 ### 1/5 — Fake *2025-10-19* I paid a weekly charge and I can not create hug or kiss video **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Doesn’t work *2025-10-11* I paid $6.99 to learn it is not working. I uploaded photos and nothing happens not matter what photos you choose. No other way to contact the app developers rather than write a review here. Refund my money pls, your app doesn’t work **Developer response:** Hi! We’re sorry for the inconvenience 😔. The issue you experienced has been fixed, and we recommend updating to the latest version of the app and trying again. If you’re still having trouble or would like assistance with a refund, please contact Apple Support directly, as all payments and refunds are handled by Apple. We’re also happy to help via the support email inside the app. Thank you for your feedback. 🙏 ### 1/5 — Horrible *2025-10-09* Does nothing **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — THIS IS A SCAM!!!! *2025-10-09* Here they don't give me options to say, that I've been scammed, I didn't buy this app, and when I was trying it it doesn't work, I want my money, THIS IS A SCAM, A THEFT **Developer response:** Hi! We’re sorry for the inconvenience 😔. The issue you experienced has been fixed, and we recommend updating to the latest version of the app and trying again. If you’re still having trouble or would like assistance with a refund, please contact Apple Support directly, as all payments and refunds are handled by Apple. We’re also happy to help via the support email inside the app. Thank you for your feedback. 🙏 ### 1/5 — DOES NOT WORK!! *2025-10-05* Don’t waste your money. I tried it multiple times and it never did anything. **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Scam *2025-09-03* App doesn’t work. I tried different pictures and nothing works **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Bad *2025-09-01, version 1.0.3* Never works ### 1/5 — Scam *2025-08-23, version 1.0.3* Won’t let you create anything scam ### 1/5 — Scam *2025-08-16, version 1.0.3* apple do your job ### 1/5 — Doesn’t work *2025-08-07* Whenever you upload your pics and hit generate, it doesn’t do anything. Waste of money. **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ## Most critical reviews (10 lowest-rated) ### 1/5 — Would of been better if u start us off with 200 stalkers to actually make stuff *2026-08-14* 2/10 **Developer response:** Hi, thanks for your feedback! We understand that having more credits to get started would make it easier to explore the app. Creating high-quality AI content requires significant processing resources, but we’re continuously working to improve the experience and provide more value to our users. We truly appreciate your support and feedback! ### 1/5 — Disappointing *2026-04-03, version 1.0.3* I’m sorry but if you’re gonna charge upfront with no trial, then you better produce good quality videos. It took me 5 tries before finding a photo you guys could actually work with, and the waiting, you should be able to do that while trying to find another picture that won’t work. My boyfriend is dead, I can’t take new pictures with him. I needed the ones I have left to work. Waste of money. ### 1/5 — SCAM *2026-03-28* I bought a week subscription and had only a few templates. I tried a kiss generator and it came out me kissing a guy!!!! And I couldn’t delete it! SCAM! **Developer response:** Hi, we’re sorry about your experience. We’ve fixed a bug that could cause issues with generated content and its deletion. Please make sure you’re using the latest version of the app. If you’re still experiencing any issues, please contact our support team with a screenshot or screen recording, and we’ll be happy to help. ### 1/5 — App does NOT work *2026-03-26* I claimed to have my money back because the app does NOT work, but it was denied! What a garbage **Developer response:** Hi, we’re really sorry to hear about your experience. We’d like to help resolve the issue. Please contact our support team and send us a brief description of what isn’t working, along with a screenshot or screen recording if possible. Our team will investigate and do our best to help. Thank you for giving us a chance to make this right. ### 1/5 — Horrible *2026-01-08* This app doesn’t work, I tried uploading several different photos and none worked. **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Terrible *2026-01-04* Does not work at all refund my money. **Developer response:** Hi! We’re sorry for the inconvenience 😔. The issue you experienced has been fixed, and we recommend updating to the latest version of the app and trying again. If you’re still having trouble or would like assistance with a refund, please contact Apple Support directly, as all payments and refunds are handled by Apple. We’re also happy to help via the support email inside the app. Thank you for your feedback. 🙏 ### 1/5 — Doesn’t work *2025-12-25, version 1.0.3* Select two photos and keeps going back to select your photo. Big ### 1/5 — Does not work *2025-12-25* This app is horrible and does not work. I need a full refund! **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Not downloading videos *2025-12-24* Your product is not downloading my videos, it keeps saying your video will be ready and it never fully downloads **Developer response:** Hi! Thanks for your feedback. The issue was caused by a temporary network problem, and we’ve already fixed it. Please update to the latest version and try again — it should work normally now. We appreciate your patience! 🙏 ### 1/5 — Doesn’t work *2025-12-18, version 1.0.3* At all… ## Most praised reviews (1 highest-rated) ### 2/5 — Disproportion size *2025-05-03* Not happy with hug and kiss, totally disproportionate size and not even the same as picture. Don’t bother with this App. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*