# Musei Italiani — user reviews > 35 indexed App Store user reviews of Musei Italiani by Direzione Generale Musei - Ministero della Cultura, rated 1.40/5 from 19 ratings. - Source: https://appshunter.io/ios/app/musei-italiani/id6450997120/reviews - App overview in markdown: https://appshunter.io/ios/app/musei-italiani/id6450997120.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 16 ## Newest reviews (11 of 35) ### 3/5 — Worked well-ish *2026-05-15* The app has been updated since the earlier reviews. It does have an English option which was easy to follow. I had issues with Apple Pay and PayPal and ended up using a credit card. There were some blips there too. Also, make sure you pick the correct date. Do not rely on the days of the week as depicted. They are incorrect. I purchased a ticket for Friday, and it was actually for Saturday. ### 3/5 — Buona ma *2026-05-10, version 1.34.4* Mancano opzioni agli acquisti che ci sono invece sui siti ,ossia le esenzioni per studenti di beni culturali ### 3/5 — Crasha spesso *2025-10-02, version 1.27.0* Durante l’utilizzo dell’app in modalità “esplora” per ricercare siti musei tramite geolocalizzazione l’app crasha spesso. È fastidioso, fate qualcosa!!! ### 2/5 — Hard to find translation in English *2025-08-17* Considering English is the most common language, it’s astounding to experience the total lack of translation into English in this country… quite frankly this supports all the opinions of the arrogance that is experienced while traveling in Italy. ### 2/5 — Da rivedere tutta *2025-05-22, version 1.23.0* Non é possibile creare un’App dove non si possono comprare biglietti cumulativi Pessima esperienza per i gruppi Spesso si blocca e si deve rifare tutto ### 2/5 — Pochi siti in Lombardia Milano *2024-07-05, version 1.13.1* Si segnala che, Milano e tutta la Lombardia, scarseggiano di siti da visitare ### 1/5 — Still won’t accept payment *2024-05-30* Tried several methods, and like others have noted, the payment section still doesn’t work. The App will be nice once that’s fixed **Developer response:** Thank you for your review. We apologize for the delay in replying. We worked on making the purchase of tickets with credit cards easier and more efficient. Thus it would be helpful for us to learn in more details the problems you encountered. Please send us an email at dg-mu.appmuseiitaliani@cultura.gov.it We truly hope you will buy again tickets using the app musei italiani. ### 1/5 — Fails to accept any form of payment. *2024-05-26* Could not successfully pay for our tickets. An error appeared every time we tried to pay, we attempted multiple credit cards, Apple Pay, no success. **Developer response:** Thank you for your review. We apologize for the delay in replying. We just improved the purchase of tickets with credit cards to make it more efficient. It would be useful to understand why the credit card did not go through. We would be grateful if you can send us an email at dg-mu.appmuseiitaliani@cultura.gov.it Thank you for your feedback. ### 1/5 — Doesn’t work *2024-05-26* We tried for 20 minutes on two phones with different cards to buy tickets. It failed every time. **Developer response:** Thank you for your review. We apologize for the delay in replying. We just improved the purchase of tickets to make it more efficient. It would be helpful to understand the error message you received. We would be grateful if you can send us an email at dg-mu.appmuseiitaliani@cultura.gov.it Thank you for your feedback. ### 1/5 — PagoPA *2024-05-12, version 1.11.1* Unica modalità di pagamento PagoPA 👎🏻👎🏻👎🏻 ### 1/5 — Aggiornamento richiesto *2024-03-18, version 1.8.0* L’app non funziona! Non riesco ad uscire dal loop di “aggiornamento richiesto” ma su appstore non ci sono aggiornamenti! Disinstallata e riscaricata, ma non c’è verso di andare oltre alla schermata con la richiesta di aggiornamento ## Most critical reviews (10 lowest-rated) ### 1/5 — Poorly designed *2026-08-24* There is a “buy ticket” button but leads to nowhere. Not able to purchase ticket ### 1/5 — Can’t pay *2026-06-06* It’s basically impossible to pay for anything both web and app. Apple Pay, PayPal, card nothing works just says failed and then makes you start the entire process again from scratch. Re enter ticket names every single time. ### 1/5 — Never received my ticket *2026-05-20* Booked a pantheon ticket in advance and the ticket never arrived. The payment process was already very confusing and unpleasant. ### 1/5 — Nie działa *2026-03-15, version 1.33.0* Nie polecam ### 1/5 — Can’t buy tickets *2026-03-09* Tried on their website online and tried on the app. Credit card and PayPal doesn’t work. How do people even buy special, online-only tickets? ### 1/5 — Problemi con l’autenticazione *2024-11-02, version 1.17.0* Appena scaricata ma non mi è possibile autenticarmi. Mi rimanda al sito dall’app e l’app evidentemente non attiva la tastiera. Peccato sarebbe tanto comoda ma così è inutile ### 1/5 — Unimpressed *2024-08-21* Calendar is totally wrong, and it is not possible to book tickets because of day names do not match real day dates - has been like this for 7 weeks (since I downloaded it) **Developer response:** Thank you for your review. We are sorry you had problems for several weeks. It would be helpful to know for which museum you wanted to book tickets. To solve this issue, we would need more details, because it’s the first time someone reported it. Thus far the calendar has been working fine. Should you continue to have problems, please contact us at: dg-mu.appumuseiitaliani@cultura.gov.it. ### 1/5 — Cannot actually purchase tickets *2024-07-16* Like other reviewers, I cannot find any way to make payment. Every credit card is declined and Apple Pay doesn’t work. It only accepts Italian banks. There should be a PayPal option, but I don’t see it. **Developer response:** Thank you for your review. We are sorry you had problems. We will carry on working on making the purchase of tickets with different credit cards easier. We hope you will buy again tickets using the app musei italiani. Should you encounter other issues again please contact us at: dg-mu.appumuseiitaliani@cultura.gov.it ### 1/5 — Cannot make payment *2024-06-28* This would be an incredible app if I could just make a payment for tickets. I too tried credit cards snd Apple Pay. If kept saying my bank/ credit card company declined. I called the credit card companies and they saw no attempted transaction. **Developer response:** Thank you for your review. We are sorry you encountered so many problems. We double checked and the system does not show problems. We value your message and will work on making the purchase of tickets with different credit cards easier. We hope you will buy again tickets using the app musei italiani. Should you have any further trouble please contact us: dg-mu.appmuseiitaliani@cultura.gov.it ### 1/5 — Non è segnato nessun museo in Sicilia *2024-06-08, version 1.12.0* Non è possibile che in Sicilia non ci sia neanche un museo!!! Da una semplicissima ricerca online risultano 241 strutture, di cui 177 musei e gallerie, 34 aree e parchi archeologici, 30 monumenti o complessi monumentali. Invito i creatori dell’app a caricare i musei siciliani è veramente vergognoso e imbarazzante! ## Most praised reviews (10 highest-rated) ### 5/5 — Consigliatiassima *2024-11-12, version 1.17.1* Sono stato al Pantheon recentemente e ho utilizzato l’APP sotto consiglio un amico e mi sono trovato benissimo. Facile da usare e con tutte le informazioni necessarie. Utile anche per saltare le file all’acquisto. Consigliatissima ### 5/5 — Payment Method *2024-07-17* This is a great app! the only downside is that for non-Italians, you have to pay through Paypal. US-issued credit cards will not work. **Developer response:** Thank you for the five stars review. We are working on making the purchase of tickets with different credit cards more efficient. We hope you will buy again tickets using the app musei italiani. Should you encounter other issues again please contact us at: dg-mu.appumuseiitaliani@cultura.gov.it. ### 5/5 — Applicazione molto interessante e utilissima *2024-07-07, version 1.13.1* Complimenti! Un’applicazione ben fatta e utilissima; ce ne era davvero bisogno. ### 5/5 — Molto comoda *2024-07-07, version 1.13.1* App bellissima ed efficiente ### 5/5 — Meravigliosa *2024-07-05, version 1.13.1* Finalmente digitalizziamo l’Italia. Ottima applicazione per compare i biglietti on line! ### 5/5 — Ottima applicazione *2024-07-04, version 1.13.1* Finalmente è stata creata una applicazione veramente utile ed Intelligente. Bravi a tutti ### 5/5 — Bellissima *2024-05-07, version 1.11.0* App per acquistare i biglietti dei luoghi della cultura del ministero e con notizie sempre aggiornate su eventi, mostre, ecc. ottima ### 5/5 — Przydatna apka *2024-04-05, version 1.9.1* Można kupić bilety. Sprawdzić ich ceny itp. Z łatwością odnaleźć zabytki i miejsca do zwiedzania polecam ### 5/5 — Musei Plus *2023-07-12, version 1.0* Musei... luoghi di cultura.... App dentro la cultura Bravi bravi bravi ### 4/5 — Niente Apple Wallet *2025-12-23, version 1.31.1* Tutto bene ma dovreste sviluppare per Apple Pay ed Apple Wallet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*