# Mweb — user reviews

> 9 indexed App Store user reviews of Mweb by Mweb (Pty) Ltd, rated 1.10/5 from 8 ratings.

- Source: https://appshunter.io/ios/app/mweb/id1618751520/reviews
- App overview in markdown: https://appshunter.io/ios/app/mweb/id1618751520.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 7

## Most critical reviews (9 lowest-rated)

### 1/5 — Poor UX

*2025-08-18, version 2.0.2*

For a tech-first company with great quality products, the customer service via the app as well as the chat function can be drastically improved. Waited online in the chat for over an hour and then it just crashed 🚫

### 1/5 — App is useless - features not available

*2025-01-23*

Technical team unaware / unwilling / unable to address the issues. So odd that they are so incompetent!

### 1/5 — Face recognition?

*2024-06-03, version 1.1.9*

Come on MWEB - Face recognition rather than a SMS to get full access to my own account.
It’s 2024!
Please, join us!

### 1/5 — APP does not work

*2023-12-18*

This app is terrible, you cannot get any billing information, even billing on the website does not work. What is the point of having online tools that do not work and cannot provide the information you require. Billing is supposed to be available on the 10th of the month, however not there. No customer focus and a total waste of time.

### 1/5 — App is useless

*2023-06-08*

Yes can see alittle bit 
Logging a query on app does not log it
Testing internet from app useless as its triple verification is to much and cant get answer i need . 
Total useless app

### 1/5 — Usage does not update

*2023-02-17*

The app is useless if usage details do not update.

### 1/5 — Kag1som

*2022-11-01*

Such nonsense

### 1/5 — Website far better than App

*2022-09-05*

So hate the app.  Trying to see your usage was so easy on the website but on the app you have no clue what you have used and what is available …….. so confusing.  Obviously whoever designed the usage indicators, never uses them.

### 2/5 — Payment button unresponsive

*2024-01-02*

This app has potential but it’s glitchy. I’m trying to change from monthly “cash” payments to debit order. I enter all details and then press the “pay” button or whatever and it does nothing… tried multiple times. I can’t get any luck either on a web browser.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*