# My 24/7 Direct — user reviews > 14 indexed App Store user reviews of My 24/7 Direct by Freightliner Custom Chassis Corporation. - Source: https://appshunter.io/ios/app/my-247-direct/id1615099831/reviews - App overview in markdown: https://appshunter.io/ios/app/my-247-direct/id1615099831.md ## Newest reviews (3 of 14) ### 1/5 — Won’t take info input *2024-03-07* Tried to input mileage and serviced performed and it won’t take the info says some happened try again. That don’t work **Developer response:** Hello, We have made several updates to the functionality over the past year. Are you still having trouble with inputting mileage and service performed? Please ensure you have the latest update of the app before attempting this functionality. Thank you for your patience. ### 1/5 — Won’t accept my vin *2024-01-25* App is worthless. Won’t even accept the vin number on my 2023 M2 chassis. Even tried the shortened vin supplied by Renegade RV **Developer response:** Hello, We apologize for the trouble you have been experiencing. Can you confirm that your VIN number begins with 4uz? Currently the app only supports VINs that begin with 4uz. We are working on an update that allows for other Freightliner Chassis VINs. If your VIN does not start with 4uz, please let us know so that we can include it in our VIN coverage. Thank you for your patience. ### 1/5 — Use to work *2023-11-18* The app worked on my iPhone 11. Recently put the app on my iPhone 13 and it won’t load. The opening screen comes up and just sits there. I’m sure it just a temporary glitch but is frustrating. **Developer response:** Hello, Are you still experiencing this issue? We have made several updates to the app recently. Please ensure you have the latest update available. Thank you for your patience. ## Most critical reviews (10 lowest-rated) ### 1/5 — VIN Issue *2026-05-12* Same issue as all the other reviews here, it says I have an incorrect Vin. I have an M2 chassis Renegade RV. VIN starts with 3ALA. I was at a Freightliner seminar last week at the Renegade Rally and they said to use this app. ### 1/5 — Renegade Verona 36 VSB M2 106 L 9 Cummins *2025-12-16* Can’t sign up…starts with1F ### 1/5 — Data Missing *2025-10-21* I loaded my rig and all the maintenance that had been performed. When I went back into the app after the latest update, all the information was missing. ### 1/5 — Won’t take my VIN *2025-05-02* Have a 2022 RV on Freightliner chassis and it won’t accept my VIN number - have checked it and is entered correctly and is the chassis VIN. UPDATE: In response to the developer, my VIN starts with 5VBR. **Developer response:** Hello, We apologize for the trouble you have been experiencing. Can you confirm that your VIN number begins with 4uz? Currently the app only supports VINs that begin with 4uz. We are working on an update that allows for other Freightliner Chassis VINs. If your VIN does not start with 4uz, please let us know so that we can include it in our VIN coverage. Thank you for your patience. ### 1/5 — Garbage *2025-05-02* As the only other reviewer stated, just trying to set the AP up is a nightmare. Can’t get past the VIN part. It keeps saying invalid VIN even though I checked it many times with both lower case and caps. What good is an AP that you can’t even use?? Great idea but worthless in present form. Just received reply stating that this app was only for Freightliner special chassis and not M2 for RVs. It wasn’t clear to me that your App was for custom chassis only. My RV is built on the M2-106plus chassis with Vin# starting with 1FVA . It would be great if this chassis was included in your App. Thank You **Developer response:** Hello, We apologize for the trouble you have been experiencing. Just to clarify, this app is specifically meant to be used for coaches with a Freightliner Custom Chassis. Can you confirm that your VIN number begins with 4uz? Currently the app only supports VINs that begin with 4uz. We are working on an update that allows for other Freightliner Custom Chassis VINs. If your Freightliner Custom Chassis VIN does not start with 4uz, please let us know so that we can include it in our VIN coverage. Thank you for your patience. ### 1/5 — Garbage *2025-03-07* As the only other reviewer stated, just trying to set the AP up is a nightmare. Can’t get past the VIN part. It keeps saying invalid VIN even though I checked it many times with both lower case and caps. What good is an AP that you can’t even use?? Great idea but worthless in present form. **Developer response:** Hello, We apologize for the trouble you have been experiencing. Just to clarify, this app is specifically meant to be used for coaches with a Freightliner Custom Chassis. Can you confirm that your VIN number begins with 4uz? Currently the app only supports VINs that begin with 4uz. We are working on an update that allows for other Freightliner Custom Chassis VINs. If your Freightliner Custom Chassis VIN does not start with 4uz, please let us know so that we can include it in our VIN coverage. Thank you for your patience. ### 1/5 — Won’t take my VIN *2025-02-26* Have a 2022 RV on Freightliner chassis and it won’t accept my VIN number - have checked it and is entered correctly and is the chassis VIN. **Developer response:** Hello, We apologize for the trouble you have been experiencing. Can you confirm that your VIN number begins with 4uz? Currently the app only supports VINs that begin with 4uz. We are working on an update that allows for other Freightliner Chassis VINs. If your VIN does not start with 4uz, please let us know so that we can include it in our VIN coverage. Thank you for your patience. ### 1/5 — Failure from the start *2025-02-15* I would like to give this app a very good review since the concept is much needed. But sadly just trying to setup my vehicle is becoming a frustrating impossibility. It first asks for the vehicle’s manufactured MONTH and year. Month? Okay, no problem. Then asks for the VIN. After that I have to choose an engine type with only two choices - Detroit or Cummins… Umm, neither? Then basically the same question with transmission type. Four mandatory choices that aren’t even close to what I have. And then it says I have the wrong VIN. Seriously? Who designed this app? Not impressed. * The basic information should already be obtainable via the VIN, that I not only retrieved from the vehicle but even tried cutting and pasting from the original contract just to make sure. **Developer response:** Hello, We apologize for the trouble you have been experiencing. Just to clarify, this app is specifically meant to be used for coaches with a Freightliner Custom Chassis. Can you confirm that your VIN number begins with 4uz? Currently the app only supports VINs that begin with 4uz. We are working on an update that allows for other Freightliner Custom Chassis VINs. If your Freightliner Custom Chassis VIN does not start with 4uz, please let us know so that we can include it in our VIN coverage. Thank you for your patience. ### 1/5 — Rv er *2024-10-23* Will not reset my password. Don’t think it excepted my details. Go to reset password and it just says reset password and no way to type it in. **Developer response:** Hello, We have made several updates to the reset password functionality. If you have not been able to reset your password since your review, please ensure that you have the latest app update and try again. If that does not work, we can manually trigger a reset password email for you. ### 1/5 — Doesn’t work *2024-03-07* Will not accept my coach when trying to add new. Error message. iPhone 15 pro max. iOS 17.4.1 **Developer response:** Hello, We apologize for the trouble you have been experiencing. Can you confirm that your VIN number begins with 4uz? Currently the app only supports VINs that begin with 4uz. We are working on an update that allows for other Freightliner Chassis VINs. If your VIN does not start with 4uz, please let us know so that we can include it in our VIN coverage. Thank you for your patience. ## Most praised reviews (1 highest-rated) ### 2/5 — Nice features, major oversight *2026-01-27* As discussed in another review, I have a factory-spec RV on a Freightliner XC chassis with the correct VIN and the app won't allow me to select Caterpillar as my engine. For now, I just selected Cummins but hopefully they will fix this issue. The app appears very useful otherwise. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*