# My Aetna Supplemental — user reviews > 86 indexed App Store user reviews of My Aetna Supplemental by Adminco, Inc, rated 4.40/5 from 4,199 ratings. - Source: https://appshunter.io/ios/app/my-aetna-supplemental/id1475665554/reviews - App overview in markdown: https://appshunter.io/ios/app/my-aetna-supplemental/id1475665554.md - Rating breakdown: 5★ 3,342 · 4★ 214 · 3★ 112 · 2★ 75 · 1★ 456 ## What do users think of My Aetna Supplemental? Overall sentiment: negative **Pros** - 👍 Great service - 🚀 Fast processing of claims **Cons** - 🐛 App crashes and freezes frequently - 🤔 Claim status updates are unclear or missing - 🤯 Difficult to upload documents for claims - 🙄 Slow and unresponsive app performance - 😡 Inability to log in or register - 🤷‍♀️ Lack of features and outdated user interface **Commonly reported bugs** - App crashes and freezes when trying to view claims - Login and registration process is broken - Inability to upload documents for claims - Claim status information is incomplete or missing **Most requested features** - Improve claim status tracking and updates - Allow easy document uploads for claims - Enhance user interface and overall app experience - Ensure reliable login and registration process ## Newest reviews (16 of 86) ### 2/5 — Times out *2026-06-28, version 3.3.2* Times out too quickly ### 1/5 — Lots of glitches *2026-06-03, version 3.3.2* When i go to view my submitted claims, the app says please wait and never loads ### 2/5 — Password confusion iphone *2026-05-27, version 3.3.2* Gets logging in confused with main aetna login. This makes logging in a pita. ### 1/5 — Does not work *2026-03-09, version 3.1.1* This app does not work in my iPhone It is tremendously frustrating. ### 1/5 — Bad *2026-03-05, version 3.1.1* The app is no near houseful does not give you very much information and is hard to navigate ### 1/5 — Update app *2026-01-27* When having to enter an email address, the app should already know and give the option on the screen with the app symbol and period so that way we don’t have to switch screens multiple times just to enter our email address. Get with the times. ### 1/5 — App does not allow documents upload *2026-01-12, version 3.1.1* Claim and documentation upload does not work ### 1/5 — Supplemental *2025-12-23, version 3.1.1* I’ve had the worst time trying to file claims. ### 1/5 — App has gotten worse *2025-12-15, version 3.0.0* This app use to be useful now, it’s lagging. Doesn’t show past claims anymore. Says that it doesn’t have me detailed information, have to call in to verify myself ### 1/5 — Poor response *2025-12-15, version 3.0.0* It takes 10 minutes for the site to open ### 1/5 — Barely works *2025-12-11, version 3.0.0* Have to restart all the time. Just freezes every time I log in ### 1/5 — Document Upload *2025-11-27, version 3.0.0* Uploading documents is awful! Why offer this service if it’s not working. ### 1/5 — Can’t log in *2025-11-22, version 3.0.0* Even though I can log in on the web site, the app doesn’t recognize my username and password. It’s useless. ### 1/5 — Poorly Designed *2025-11-08, version 3.0.0* Update Login and Forgot Password. Please update to code with native development, code base looks 10 years old. ### 1/5 — Attention ‼️‼️‼️ *2025-11-08, version 3.0.0* This app is extremely to slow‼️‼️and confusing ### 2/5 — Frustrated *2025-10-31* Most of the time, everything goes smoothly. My last claim for the hospital indemnity was denied. I have called twice and reached the same nice man whom was really helpful. Unfortunately it still hasn’t been resolved and the claim was two months ago. I will try again when I get the itemized statement. We will see. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is useless and website is barely any better *2026-09-01* I really think that the design of this app and the online web portal are designed to discourage plan members from submitting claims. I’m not kidding - I do think this is malicious design. I’ve had this insurance for years and I have filed claims. Two years ago, I did get a major cancer diagnosis. The plan paid out 100% of my critical illness benefit. My review for the actual insurance policy is 5 stars. My review for the customer service response and response time, the app, and the online portal is 0 stars. I now have a new claim for an accident and it has been like pulling teeth. I have to go on the website to upload documents, and even then it is painfully slow and throws errors like telling me a document is a duplicate when it simply is not. I’m very tech savvy. I can’t imagine how hard this app and the website are to navigate as anyone with a limited ability to use technology. Aetna - seriously get it together and fix your app. Fix your website. We’re paying customers. Thank you sincerely if you read this and take this feedback into account. Peace. ### 1/5 — Too many hoops and hurdles! *2026-08-24* I had back surgery on 7/15 and I have spoke with multiple people about one claim that I have not got a complete payout on. Each representative have told me a different document needed and the claim still has not been fully paid. This should not be so hard to receive supplemental income when it’s needed to actually supplement my income. It has been 6 weeks and I’m still being asked to provide documents that I have already sent in! This is ridiculous! ### 1/5 — App is useless and website is barely any better *2026-08-23, version 3.3.2* I really think that the design of this app and the online web portal are designed to discourage plan members from submitting claims. I’m not kidding - I do think this I’d malicious design. I’ve had this insurance for years and I have filed claims. Two years ago, I did get a major cancer diagnosis. The plan paid out 100% of my critical illness benefit. My review for the actual insurance policy is 5 stars. My review for the app and the online portal is 0 stars. I now have a new claim for an accident and it has been like pulling teeth. I have to go on the website to upload documents, and even then it is painfully slow and throws errors like telling me a document is a duplicate when it simply is not. I’m 26 and I’m very tech savvy. I can’t imagine how hard this app and the website are to navigate as anyone with a limited ability to use technology. Aetna - seriously get it together and fix your app. Fix your website. We’re paying customers. Thank you sincerely if you read this and take this feedback into account. Peace. ### 1/5 — Terrible Customer Service *2026-08-20, version 3.3.2* Claims never process on time. Customer service representatives have no idea what they’re doing. Multiple times claims have been entered incorrectly for benefits I don’t even have. Honestly terrible experience. ### 1/5 — Slow to use *2026-08-12* Slow system. Easy interface but difficult to move to next section. Nearly impossible top get pictures and documentation to upload. Very frustrating. I’ll keep trying. ### 1/5 — Terrible *2026-08-03, version 3.3.2* Worse app ever terrible service and will not pay out even though you have been in the hospital ### 1/5 — Poor quality connection *2026-07-23, version 3.3.2* Take for every to submit the file ### 1/5 — Horrible Service *2026-07-07* I have yet to speak to anyone who can answer my questions regarding my claim, I even sent an email and have had no response. The app gives you little to no information, I am beginning to re-think my decision to add this to my coverage. On representative stated that unless I needed the money I should wait to submit a claim…so I pay for this every pay period and he’s questioning my need to file a claim? I cannot even escalate my concerns as there is never a supervisor available…I never had any issues with AFLAC…completely disappointed ### 1/5 — Slow and Buggy *2026-06-15, version 3.3.2* The apps is slow and full of bugs including API call errors. ### 1/5 — Bad app *2026-06-08, version 3.3.2* Not very good app ## Most praised reviews (10 highest-rated) ### 5/5 — Mixed opinion *2025-01-08* We have both Aetna Healthcare and Aetna Supplemental insurance. Problem is, they claim that if you click on the Yes box that you have the health insurance, there is no need to upload any documents. WRONG! In fact, there won’t even post for stuff unless you can get them the long-awaited UBO4 detailed hospital bill. For some strange reason they pay the bill but want you to provide it to them for detailed charges. The crazy thing is, we also have Aflac and get paid within 7 days. I’m still waiting on payment for something since October (3 months ago) to be paid. Anyway, my suggestion to you is to study the policy coverages and create a checklist of what you expect they will pay. They will almost always not pay for something hoping you don’t catch it. I’ve sent a good 20 messages to them pointing out stuff and earned $10,500 more for something they claimed to have missed. Ultimately, once you get paid for everything, it’s worth it. ### 5/5 — Medicine *2023-07-16, version 1.2.1* Thanks for always there for me ### 5/5 — Great service!! *2023-05-31, version 1.2.1* Very good derive all questions from me are answered. Thanks!! ### 5/5 — One of the best healthcare app *2019-12-12, version 1.0* very nice user experience ### 4/5 — Accident policy *2026-06-02, version 3.3.2* Jann5 ### 3/5 — It's ok *2026-06-30, version 3.3.2* It's pretty straight forward, but slow to get from one module to the next. Also, in the middle of actively finishing a claim, it logged me out for inactivity!! I then had to restart the form! ### 3/5 — . *2026-03-14, version 3.1.1* Could be a little user friendly. ### 3/5 — Good app with some needed improvements *2025-10-30* I like how easy it is to submit a claim straight from your phone. Once submitted though, we are completely in the dark with no details on the status updates especially when we appeal on a claim that needs to be reworked and the status remains as “Completed “ when it should show that it’s being reprocessed ### 3/5 — Néw User *2020-11-28, version 1.0.4* I tried to register as a new user but once I added the info and pressed continue nothing happened. ### 2/5 — App efficient *2026-08-05* Apps runs really slow. Constantly freezes. Also trying to upload documents to a claim, it acts like it’s going to let you then when you click the document - upload it doesn’t do anything. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*