# My Allied Portal — user reviews > 36 indexed App Store user reviews of My Allied Portal by Allied Benefit Systems, LLC, rated 1.90/5 from 84 ratings. - Source: https://appshunter.io/ios/app/my-allied-portal/id6451004930/reviews - App overview in markdown: https://appshunter.io/ios/app/my-allied-portal/id6451004930.md - Rating breakdown: 5★ 16 · 4★ 1 · 3★ 3 · 2★ 6 · 1★ 58 ## Newest reviews (13 of 36) ### 1/5 — Most difficult App *2026-01-26* I have never used a more difficult app in my life. This insurance is ridiculous. If it was not forced on us by employer we would never have picked it up. We are stuck with it and to upend our medical items and have to play shell game again is frustrating. Our daughter gets an infusion every 8 weeks and we now have to hunt for a provider that will take this insurance. She was perfectly fine with her choice of provider and now we cannot use them. If government could do the THING in our favor that would be to get healthcare under control and slap all the insurance companies into line. ### 1/5 — horrible *2026-01-21, version 6.0.116* you can’t access the button to submit information because the keyboard stays up no matter what you try so it is useless ### 1/5 — Terrible app *2026-01-02* This is one of the worst apps I’ve ever tried to use. I signed up for an account, but it wouldn’t let me get past the member ID/Soc sec login. The soc sec login doesn’t pop you out of the number keyboard to click next. It’s comical. I couldn’t sign in via membership ID because they haven’t sent the card yet. After numerous hurdles,I found a customer service support page, and it said to call the number on the back of the card. Since we don’t have the card, we can’t use that number. ### 1/5 — Garbage App *2026-01-01* Don’t waste your time you will only get to the part where they need addition info to verify your identity and it crashes.. and yes my phone is updated.. your app is garbage .. ### 1/5 — Terrible *2026-01-01* Can’t verify my account because this app is so poorly done. The verification page will not allow me to scroll down to submit. ### 1/5 — Horrible right at the start *2025-12-24* This is a terrible app. Super frustrating and not functional. I have had a glitch freeze or non functional issues at every step so far and it won't even let me finish as the pop up keyboard blocks the finish button. New insurance and nothing but problems ### 1/5 — Finding providers *2025-12-08* The link to find new providers does not work, so back to calling each office and checking myself. I keep thinking they’ll fix it with the next update, yet it never happens. Pay for better software developers because whatever you’re using ain’t it ### 1/5 — Won't let me log on *2025-10-30, version 6.0.109* I got all set up the first time and now I can’t get on. It just has me try to verify my email every time I logon and I can’t get on. ### 1/5 — Bleh Meh Eh *2025-10-15, version 6.0.108* Not user friendly, glitchy, does give info actually needed, not updated often with accum info. Not great, not good, barely meh ### 1/5 — “App” *2025-09-29* As of this writing, the app only serves as a log in page. After you log in, it reroutes you to Safari. Hard to say it’s an effective app when it only supports logging in. ### 1/5 — Log in issue *2025-07-22, version 6.0.100* Legit let me sign up log in once now say doesn’t remember login or password doesn’t even let you log in ### 1/5 — Mental health *2025-02-12, version 1.0.33* If you ask the company about mental health help they will direct you to the app to find it. Which does not exist. ### 1/5 — NONE of the care directory is correct *2025-01-28* I have been on this insurance for 3 months now and have been through the same cycle trying to find care. I call 5 numbers and NONE of them are accurate. Get discouraged and give up then a few weeks later do it all over again. Call the member care hotline and they can’t do anything. Listed as a PCP? Surprise, it’s a pediatric cardiologist. Looking for a psychiatrist? Oops it’s the ER. This is so depressing I just want to be able to find care. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2026-08-21* Constant issues with signing in. I can’t sign in at all or use forgot password with the update. Also, if you want to call them and press the call button, nothing happens. I called the number on my card and the rep told me not to trust the provider search results in the app and to do it a different way on the website. Additionally she was unprofessional and gave me incorrect information. ### 1/5 — Está inentendible e inprcesable *2026-07-10, version 6.1.2* Para que los usuarios puedan resolver por sí solos. ### 1/5 — Tap to call doesn’t work. *2026-06-23* Tap to call doesn’t work and can’t find a number listed on it. The app is difficult to use but so is the website. ### 1/5 — Why does this app need to be updated every other day? *2026-04-24* This app is ridiculous. It’s always needing to be updated. It’s really hard to navigate and super confusing. Horrible!! ### 1/5 — Extremely hard to use *2026-04-24* This application is not well-made, it’s extremely hard to use. Not user friendly ### 1/5 — Not a good app *2026-04-07, version 6.0.124* It isn’t a good app when I have to make two accounts to merge us as family so I can see all of our claims. It’s just ridiculous ### 1/5 — Won’t sync *2026-04-03, version 6.0.123* After following the instructions it won’t allow me to sync my iPhone to the app for the step counter. ### 1/5 — Useless *2026-03-18, version 6.0.123* It's not a great app. It's not simple to use, and it just takes you to the website anyway. It's a useless app. ### 1/5 — Log in *2026-03-02, version 6.0.121* I can’t even get an account set up. ### 1/5 — Broken App and Bad Service *2026-02-05* Submit the Find a Specialist form and they never respond. Tap the Call button in the app and nothing happens. The app literally does nothing. I pay them hundreds of dollars a month and they don’t respond and their app is broken. ## Most praised reviews (9 highest-rated) ### 5/5 — Great app for Healthcare *2025-10-09* Everything I need related to my health plan through Allied is right in the app. Very user friendly seamless to use. ### 5/5 — Works as advertised *2024-11-07* All my health care solutions are located within the application. I have access to all my claims and accums. ### 4/5 — Great New App *2023-12-08* Their website wasn’t designed for mobile devices very well. The app is very well done and responsive. ### 3/5 — Needs some work. *2025-01-03* The “Call Now” buttons for Member Services and Pre-certification & Case Management do not work. The Biometric Authentication does not work either. ### 3/5 — Needs update *2025-01-01, version 1.0.31* Needs bio-authentication and Apple wallet for ID cards ### 3/5 — Biometric auth switch does not work *2024-06-05, version 1.0.24* The slide switch to enable biometric authentication does not work. ### 2/5 — Annoying *2026-01-27* Easily the most annoying thing about this app is how often they roll out updates and that they won’t let you use the app until you have. There are other issues like sometimes documents don’t show up. Duplicates of things will show and claims don’t update. ### 2/5 — Cannot enter phone number *2025-12-30* OK app, but cannot enter phone number in balance billing section. Email is prefilled, but keyboard just disappears when trying to input phone number. This is a required field for this function. HELP! ### 2/5 — Not great could be better! *2025-03-31* This app “looks” nice but functionally it is weak. It’s as if a digital art and design major designed it but didn’t test it with someone who ACTuALLy uses the app. 1. Why can’t I see a full page of all active claims at one time instead of the ridiculous “roll a dial” style searching. So annoying! 2. Why can’t I print off a full page (excel format) of all active claims for each dependent? If one family member has 20 claims it’s a pain in the rear and I want to have a one page fast sheet to print off so I can keep track of their status. 3. Also, the status of each claim says “processed” even if it’s not finished being processed. Why not “in process” or “completed” or “finalized”. It gets very confusing when trying to pay hospital bills. It looks like something of finalized but it’s actually still being processed. Fix these obvious weak points and I would give it a much higher rating. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*