# My altafiber

> Mobile app for managing altafiber internet, phone, and TV accounts. (iPhone/iPad app by Cincinnati Bell.)

- Source: https://appshunter.io/ios/app/my-altafiber/id1245014739 (this page in markdown: same URL + `.md`)
- Developer: [Cincinnati Bell](https://appshunter.io/developer/657511229)
- Category: Utilities
- Price: Free
- Rating: 4.80/5 from 8,181 App Store ratings · 223 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 60 MB
- Languages: American English
- Released: 2017-06-26
- Data updated: 2026-08-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-altafiber/id1245014739/reviews.md

## What is My altafiber?

My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone  
 
Billing and Payments:
•         Pay your bill 
•         View billing and payment history
•         Setup and manage recurring payments using Autopay 
•         Enroll in paperless billing using eBill
•         View frequently asked billing questions
Account Management
•         Register and manage your online profile
•         Setup notification for billing, payments and special offers including upcoming promotions and events 
Services:
•         Check your current services and available services for your address
•         View your Fioptics TV equipment and services including channel lineup
Help Center:
•         Find quick answers to your billing, payment and service questions
•         Troubleshoot basic service issues in real time
•         View frequently asked questions
Contact Us
•         Chat with a live altafiber representative for help with all service questions
•         Send us a question and we’ll reply back via email
•         Call us for 24/7 customer service, sales and technical support
Other Features:
•         Use Message Center to retrieve important messages from altafiber
•         Quick links to the Connect Cincinnati and Watch Fioptics* App
•         Interactive map for altafiber Stores and Payment Centers

My altafiber requires an active altafiber account.
App capability is based on subscribed services
*Watch Fioptics App requires a subscription to Fioptics TV

## Key features

- Pay and view billing history
- Manage recurring payments and eBill
- Register and manage online profile
- View current and available services
- Access TV channel lineups
- Live chat and email support
- Find store locations

## What do users think of My altafiber?

Overall sentiment: positive

**Pros**

- 🚀 User-friendly
- 👍 Simple and easy to navigate
- 🚀 Quick and easy bill payment
- 💡 Convenient bill reminders and payment scheduling
- 👍 Organized account information
- 👍 Helpful customer service

**Cons**

- 🐛 Buggy app with crashes and issues
- 🔒 Weak two-factor authentication
- 💰 Concerns about credit card surcharges
- 🔍 Limited account management options
- 📞 Poor customer service experience

**Commonly reported bugs**

- App crashes frequently
- Perpetual loop between app and App Store
- Inability to view bill details
- Persistent payment reminders even after payment is made

**Most requested features**

- Add time-based authenticator for two-factor authentication
- Improve payment scheduling options
- Provide more detailed account information and usage data
- Enhance customer service and communication channels

## Recent user reviews (10 of 223)

All indexed reviews: https://appshunter.io/ios/app/my-altafiber/id1245014739/reviews.md

### 5/5 — Altafiber

*2026-06-25, version 4.0.21*

My Altafiber rocks!

### 5/5 — Convenient

*2026-06-21, version 4.0.21*

This app is easy to use and convenient, this app is user friendly

### 5/5 — Perfect

*2026-06-19, version 4.0.21*

Pefect

### 1/5 — Annoying In App Review

*2026-05-31, version 4.0.21*

I have “In-App Ratings & Reviews” disabled in Apple Settings yet AltaFiber continues to ask for a review. I don’t trust when apps skirt around Apple’s settings.

### 5/5 — Rate the app

*2026-05-30, version 4.0.21*

Super easy and fast!!!Thanks

### 1/5 — DOESN’T WORK!!!!

*2026-05-28, version 4.0.21*

Keeps crushing and doesn’t work at all

### 5/5 — App Crash

*2026-05-23, version 4.0.21*

Having an issue when I open the app, log in, and then right when it loads everything the app crashes. 
Tried reinstalling the app but the issue persists. 
Phone: 14 Pro Max


Update: May 2026 

Crashing issue resolved

### 1/5 — Broken

*2026-05-21, version 4.0.21*

Keeps crashing

### 1/5 — App no longer crashes on launch, but a new problem:

*2026-05-21, version 4.0.21*

When viewing frequently ask questions, the spinning wheel and loading topics never goes away and you can’t click on anything.

### 1/5 — Unstable POS

*2026-05-16, version 4.0.19*

Viewing PDFs? It crashes.
Updating payment? It crashes.
Useless. Seriously. It has been doing this for months now.

## Frequently asked questions about My altafiber

### What can I do with the My altafiber app?

The My altafiber app allows you to manage your altafiber phone, internet, and Fioptics TV accounts. You can pay your bill, view billing and payment history, set up recurring payments, enroll in paperless billing, and manage your online profile. It also provides access to service information, a help center, and contact options.

### Is the My altafiber app free to use?

Yes, the My altafiber app is free to download and use. It requires an active altafiber account to access its features. There are no in-app purchases or ads mentioned.

### What services are managed through the My altafiber app?

The app manages altafiber phone, internet, and Fioptics TV services. You can view your current services, check for available services at your address, and see your Fioptics TV equipment and channel lineup. App capability is based on your subscribed services.

### How can I get help if I have a problem?

The app offers several ways to get help. You can find quick answers in the Help Center, troubleshoot basic service issues, chat with a live altafiber representative, send a question via email, or call for 24/7 customer service, sales, and technical support.

### What are the requirements to use the My altafiber app?

To use the My altafiber app, you need an active altafiber account. The functionality available within the app is dependent on the specific services you have subscribed to.

## Version history (last 5 releases)

### 4.0.23 — 2026-08-22

Bug fixes

### 4.0.22 — 2026-08-19

Bug fixes

### 4.0.21 — 2026-05-21

Bug Fixes

### 4.0.19 — 2026-03-17

Bug fixes

### 4.0.18 — 2025-10-21

Bug Fixes

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## More apps by Cincinnati Bell

- [Connect Cincinnati](https://appshunter.io/ios/app/connect-cincinnati/id983420932)
- [altafiber TV for iPad](https://appshunter.io/ios/app/altafiber-tv-for-ipad/id1179447094)
- [altafiber TV for iPhone](https://appshunter.io/ios/app/altafiber-tv-for-iphone/id1179520730)
- [altafiber Password](https://appshunter.io/ios/app/altafiber-password/id1377304151)
- [altafiber SafeGuard](https://appshunter.io/ios/app/altafiber-safeguard/id1377324494)

All apps by Cincinnati Bell: https://appshunter.io/developer/657511229

## Related topics

[altafiber](https://appshunter.io/ios/topics/altafiber) · [my altafiber](https://appshunter.io/ios/topics/my-altafiber) · [altra fiber](https://appshunter.io/ios/topics/altra-fiber) · [altafiber safeguard](https://appshunter.io/ios/topics/altafiber-safeguard)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*