# My altafiber — user reviews > 223 indexed App Store user reviews of My altafiber by Cincinnati Bell, rated 4.80/5 from 8,181 ratings. - Source: https://appshunter.io/ios/app/my-altafiber/id1245014739/reviews - App overview in markdown: https://appshunter.io/ios/app/my-altafiber/id1245014739.md - Rating breakdown: 5★ 7,063 · 4★ 840 · 3★ 106 · 2★ 29 · 1★ 143 ## What do users think of My altafiber? Overall sentiment: positive **Pros** - 🚀 User-friendly - 👍 Simple and easy to navigate - 🚀 Quick and easy bill payment - 💡 Convenient bill reminders and payment scheduling - 👍 Organized account information - 👍 Helpful customer service **Cons** - 🐛 Buggy app with crashes and issues - 🔒 Weak two-factor authentication - 💰 Concerns about credit card surcharges - 🔍 Limited account management options - 📞 Poor customer service experience **Commonly reported bugs** - App crashes frequently - Perpetual loop between app and App Store - Inability to view bill details - Persistent payment reminders even after payment is made **Most requested features** - Add time-based authenticator for two-factor authentication - Improve payment scheduling options - Provide more detailed account information and usage data - Enhance customer service and communication channels ## Newest reviews (10 of 223) ### 2/5 — Recent Update Causes app to close on login *2026-05-13, version 4.0.19* App used to work very well now as soon as I login the app will immediately close. ### 1/5 — Crashes *2026-05-09, version 4.0.19* As others have reported, the app crashes after about 2 seconds since the last update. Unusable. ### 1/5 — My app *2026-05-09, version 4.0.19* My app keeps crashing when I click on it! ### 1/5 — Won’t stay open *2026-05-07, version 4.0.19* The app will only stay open for 2 seconds. ### 1/5 — Horrible App *2026-04-12, version 4.0.19* This app is horrible. Every time I try to view the pdf of my bill it kicks me out. When I try to view my current internet plan it just spins and never loads. ### 2/5 — Too Slow Loading Pages *2026-03-26, version 4.0.19* The pages load very slowly - as in slow af. I downloaded the app, and it downloaded quickly, but took forever to load individual pages. I verified that it is not the speed of my AF connection, and other apps are loading nice and fast. This app is so slow that it is a waste of time, so I deleted the app. ### 1/5 — Horrible!!! *2026-03-21, version 4.0.19* Absolutely horrible app. My phone is up to date and this app gives me nothing but the circle of death when I try to click on options other than viewing my bill. And trying to “talk” to Alfie, another epic fail. If you are going to charge $5 for paper bills, forcing the use of online payment via website or app, then put that money to good use and fix your app, otherwise I want my paper bills for free! ### 5/5 — Best app *2026-03-10, version 4.0.18* It took me exactly 1 minute to pay my bill. I think that says it all. ### 5/5 — Convenient *2026-02-28, version 4.0.18* This app is easy to use and convenient, this app is user friendly ### 5/5 — Ease *2026-02-28, version 4.0.18* The app is very easy to use, bring a senior adult I don’t have to search for the information needed. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Annoying In App Review *2026-05-31, version 4.0.21* I have “In-App Ratings & Reviews” disabled in Apple Settings yet AltaFiber continues to ask for a review. I don’t trust when apps skirt around Apple’s settings. ### 1/5 — DOESN’T WORK!!!! *2026-05-28, version 4.0.21* Keeps crushing and doesn’t work at all ### 1/5 — Broken *2026-05-21, version 4.0.21* Keeps crashing ### 1/5 — App no longer crashes on launch, but a new problem: *2026-05-21, version 4.0.21* When viewing frequently ask questions, the spinning wheel and loading topics never goes away and you can’t click on anything. ### 1/5 — Unstable POS *2026-05-16, version 4.0.19* Viewing PDFs? It crashes. Updating payment? It crashes. Useless. Seriously. It has been doing this for months now. ### 1/5 — Unusable *2026-05-16, version 4.0.19* The app keeps crashing after opening. It’s impossible to pay a bill ### 1/5 — App crashing *2026-05-14, version 4.0.19* The app has been crashing for a month and the website is useless fix it ### 1/5 — Crashes *2026-05-13, version 4.0.19* I’m not sure who decided to use claude to vibe code an app that processes payments but that was totally an awesome decision and it’s not annoying at all that an entire 1/3 of the app just doesn’t work. Try to view your bill? ooooh sorry actually the app is going to crash every single time without fail. Great work guys ### 1/5 — App is force closing *2026-05-13, version 4.0.19* App won’t stop force closing every time I try to open it to pay my bill ### 1/5 — App Keeps Crashing *2026-05-12, version 4.0.19* I have been trying for over a week to pay my Altafiber bill using the app. I have deleted the app and reinstalled it, I have hard reset my phone. Nothing has worked. The app will no longer work for me. ## Most praised reviews (10 highest-rated) ### 5/5 — Altafiber *2026-06-25, version 4.0.21* My Altafiber rocks! ### 5/5 — Convenient *2026-06-21, version 4.0.21* This app is easy to use and convenient, this app is user friendly ### 5/5 — Perfect *2026-06-19, version 4.0.21* Pefect ### 5/5 — Rate the app *2026-05-30, version 4.0.21* Super easy and fast!!!Thanks ### 5/5 — App Crash *2026-05-23, version 4.0.21* Having an issue when I open the app, log in, and then right when it loads everything the app crashes. Tried reinstalling the app but the issue persists. Phone: 14 Pro Max Update: May 2026 Crashing issue resolved ### 5/5 — Great *2026-05-06, version 4.0.19* Great ### 5/5 — Convenient *2026-04-29, version 4.0.19* This app is easy to use and convenient, this app is user friendly ### 5/5 — Customer *2026-04-09, version 4.0.19* Fast & easy very convenient.. ### 5/5 — Easy To Use *2026-03-24, version 4.0.19* The AltFiber app makes it easy to manage my accounts. ### 5/5 — Altafiber *2026-03-18, version 4.0.19* My Altafiber rocks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*