# My ASEBP — user reviews > 26 indexed App Store user reviews of My ASEBP by Alberta School Employee Benefit Plan, The. - Source: https://appshunter.io/ios/app/my-asebp/id572576026/reviews - App overview in markdown: https://appshunter.io/ios/app/my-asebp/id572576026.md ## Newest reviews (6 of 26) ### 2/5 — Could be better *2025-07-04, version 2.57.7* App is slow, glitchy, and keeps crashing ### 2/5 — Not updated *2021-07-22, version 2.36.0* I tried to submit a claim and it wouldn’t allow me to do so. I tried to submit it at least 6 times. ### 3/5 — It’s alright *2021-03-10, version 2.34.0* When it’s working properly it’s an easy to use app. Right now I can’t get the service provider section to work. It keeps sending me to Edmonton even though I don’t like there and not showing anything other than a map. ### 1/5 — App crashes at login *2018-08-21, version 2.14.0* Logging in causes the screen to blank and the app to crash. ### 1/5 — App does not work. *2018-03-16, version 2.13.0* Can’t get past the log in screen. Very disappointed. ### 2/5 — App is informative but slow *2015-11-28, version 1.2* Great app. Layout looks good but it has glitches and runs really slow. Not as easy to use compared to interface on a laptop. Would be good to have a drop down search menu for all drug options as well and which ones will be covered. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-02-01, version 2.57.9* Like for others, glitchy and was unable to submit claim. ### 1/5 — Won’t upload a new claim *2022-12-08, version 2.43.0* Latest update won’t allow a new claim from the app, just signs out when I hit submit ### 1/5 — Blocked *2020-05-31, version 2.22.0* I can't even login without a prompt telling me to update the app when there is NO UPDATE available. I'm forced to close the app and be at the mercy of not being able to do anything. FIX THIS Edit: tried deleting the app and redownloading it. Said that I couldn't download the newest version, assuming because I have an iPhone SE. Why not make it so that earlier versions are compatible too? ### 1/5 — Useless *2019-12-23, version 2.24.0* Couldn’t even log into it. Wouldn’t accept my user name nor password. Can’t even write a review. Guess it doesn’t like negative reviews! ### 1/5 — Can’t have two users *2019-08-06, version 2.18.0* We have two teachers in our family. I can no longer log out one user and log in as the other. ### 1/5 — Can’t Login *2019-01-22, version 2.18.0* The app used to work but now every time I try to sign in I get a message saying “encountered a problem. Try again later.” ### 1/5 — Immediate crash *2018-11-29, version 2.16.0* Waste of time to even try this app ### 1/5 — Can’t get in *2018-10-24, version 2.15.0* This app used to be amazing but now it keeps coming up with a prompt saying “encountered a problem. Please try again later.” But it never works. Very disappointed. ### 1/5 — App crashes immediately after login *2018-09-04, version 2.15.0* App crashes immediately after logging in ### 1/5 — App does not work! *2018-08-21, version 2.14.0* The app force closes immediately after logging in. I deleted the app and re-downloaded but unfortunately got the same results. I hope to use the app one day when it works! ## Most praised reviews (10 highest-rated) ### 5/5 — Great new features *2020-04-02, version 2.26.0* Love the new navigation and the notices in the little bell thingy. This app looks great and has almost everything I need I barely ever use the website now. ### 5/5 — Great set up *2019-10-14, version 2.21.0* I love how easy it is to navigate around this app and the Touch ID feature is pretty awesome. I’m not that tech savvy but you don’t need to be to use this app. This app is well organized and makes it convenient to review and submit claims. ### 5/5 — Great!! *2019-10-05, version 2.21.0* That’s the way an app should work! Easy, intuitive and straightforward. Well done! ### 5/5 — Awesome! *2018-12-20, version 2.18.0* I use this app all the time and absolutely love it! Thanks ASEBP! ### 5/5 — Well done ASEBP *2016-09-13, version 2.0* I'm thrilled to have the ASEBP app! It's super easy to navigate and shows all information in a clear and concise manor; very impressed! ### 5/5 — Excellent *2013-01-23, version 1.0.2* This app is very comprehensive and detailed. It allows the user to access all of the needed areas of their health insurance. If you are an asebp member, you should have this. ### 3/5 — Very glitchy *2025-09-30, version 2.57.8* Often crashes and freezes and I can’t pull up claims or usage history. Not sure what changed but it used to be much easier and faster to use! ### 3/5 — It’s ok *2024-07-30, version 2.54.2* Ok for basic review/access to digital benefits card, but convenience level is low. Have had issues uploading photo to submit claim for WSA a few months back so had to do it on my laptop, and now going through recent dental claims, won’t let me type in amount of claim covered in order to submit remainder to my HSA, so now once again have to go login to my laptop instead (ex/ when prompted to type in how much of the service was covered by another plan, when I try to type in $39.01, it stops accepting and shows up as $3.90). ### 3/5 — Not bad *2021-09-08, version 2.36.0* Not a bad app but I can’t see any of my claims, only the amount and date. So I never know which is which! ### 3/5 — Not updating usage even 2 weeks later *2021-04-04, version 2.35.0* The app is not responding to any usage of given categories, even 2 weeks later. Usually within 2 days the app would be accurate of what coverage has been used. Update needed? Haven’t seen any yet. Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-20.*