# My Astound — user reviews > 64 indexed App Store user reviews of My Astound by RCN Telecom Services, LLC, rated 1.61/5 from 109 ratings. - Source: https://appshunter.io/ios/app/my-astound/id6449750920/reviews - App overview in markdown: https://appshunter.io/ios/app/my-astound/id6449750920.md - Rating breakdown: 5★ 5 · 4★ 2 · 3★ 2 · 2★ 5 · 1★ 55 ## What do users think of My Astound? Overall sentiment: negative **Pros** - 👍 Allows bill payment - 👍 Can set up autopay - 👍 Can enroll in text notifications **Cons** - 🐛 App crashes on launch - 🐛 Blank screen on login - 🐛 No modem/router management - 🐛 No service status or outage reporting - 🐛 Inconsistent billing and price increases - 🐛 Poor customer service - 🐛 App lacks basic VOIP features - 🐛 Website inaccessible via Safari - 🐛 Cannot download statements - 🐛 Does not allow autofill - 🐛 Misleading advertised prices - 🐛 App is just for billing - 🐛 No access to account details - 🐛 Cannot add or modify services - 🐛 Cannot configure modem - 🐛 Previous app version had more features - 🐛 Cannot check internet speeds - 🐛 Cannot reboot modem - 🐛 Cannot access voicemails - 🐛 Account locked error for voicemails - 🐛 Double charging and stealing money - 🐛 Random price increases and outages - 🐛 Long hold times for cancellation - 🐛 Rep hung up to avoid bad review - 🐛 Impossible to get cancellation receipt - 🐛 App is useless for account/billing - 🐛 Cannot sign in or see app function - 🐛 Shoddy equipment since rebranding - 🐛 Billing department issues - 🐛 Apps and website do not sync - 🐛 Service getting slower - 🐛 No effort to retain loyal customers - 🐛 Error box for voicemail PIN - 🐛 No list of incoming calls - 🐛 Promised price differs from bill - 🐛 24/7 hotline unanswered - 🐛 Voicemail PIN error - 🐛 Blank screen on app entry - 🐛 Cannot see balances or report outages - 🐛 Foreign agents with poor comprehension - 🐛 Internet speed much lower than advertised - 🐛 Unprofessional and greedy company - 🐛 No resolution from review emails - 🐛 App only provides billing and statement info - 🐛 Lacks modem speed and health info - 🐛 Deceptive practices and unfair charges - 🐛 Price hikes without notice - 🐛 Disconnected mobile phone for service interruption - 🐛 Hidden fees and price hikes - 🐛 No help to customers - 🐛 Barebones application - 🐛 Does not allow device management - 🐛 Speed tests cap out at lower speeds - 🐛 Cannot download PDFs - 🐛 Limited to billing app - 🐛 Misleading representatives - 🐛 Unclear breakdown of fees - 🐛 Bill is different every month - 🐛 App UI/UX design needs improvement - 🐛 Hidden fees and scam pricing - 🐛 Company representatives lie - 🐛 No documentation for deals - 🐛 Unhelpful voicemails - 🐛 Cannot access business account - 🐛 App crashes immediately - 🐛 Server error - 🐛 Username/password incorrect error - 🐛 False advertising on preview images - 🐛 Less features than previous version - 🐛 App should be called 'pay Astound bills' - 🐛 No reboot button in app - 🐛 App only collects money - 🐛 New app is garbage - 🐛 Less product for same price as Comcast **Commonly reported bugs** - App crashes on launch - Blank screen on login - Voicemail PIN error - No list of incoming calls - Website inaccessible via Safari - Cannot download statements - Does not allow autofill - Inconsistent billing and price increases - App is useless for account/billing - Cannot sign in or see app function - Apps and website do not sync - Error box for voicemail PIN - Voicemail PIN error - Blank screen on app entry - Cannot see balances or report outages - Foreign agents with poor comprehension - App only provides billing and statement info - Lacks modem speed and health info - Hidden fees and price hikes - No help to customers - Barebones application - Does not allow device management - Speed tests cap out at lower speeds - Cannot download PDFs - Limited to billing app - Misleading representatives - Unclear breakdown of fees - Bill is different every month - App UI/UX design needs improvement - Hidden fees and scam pricing - Company representatives lie - No documentation for deals - Unhelpful voicemails - Cannot access business account - App crashes immediately - Server error - Username/password incorrect error - False advertising on preview images - Less features than previous version - App should be called 'pay Astound bills' - No reboot button in app - App only collects money - New app is garbage - Less product for same price as Comcast - Account locked error for voicemails - Double charging and stealing money - Random price increases and outages - Long hold times for cancellation - Rep hung up to avoid bad review - Impossible to get cancellation receipt - Shoddy equipment since rebranding - Billing department issues - Service getting slower - No effort to retain loyal customers **Most requested features** - Add modem/router management features - Include service status and outage reporting - Provide VOIP features like call lists and voicemail access - Allow downloading of statements - Enable autofill for credit card payments - Improve UI/UX design - Add modem speed and health information - Allow users to check internet speeds - Enable modem reboot functionality - Add a feature to alert users of service outages - Improve app accessibility for all tools - Add ability to manage devices connected to the network - Add account information and statements to the main screen - Allow users to add or modify services - Allow users to configure the modem - Add features from previous app version - Provide clear breakdown of fees and surcharges - Allow users to reset modem/router - Add dark mode option - Advanced analytics dashboard ## Newest reviews (17 of 64) ### 1/5 — Bug with PIN to access voicemails and no list of calls makes this a useless app *2026-01-31* I want to use the app to check my voicemails and see what numbers are calling or have called. When selecting the voicemail button and entering the confirmed functioning PIN, it throws an error box related to "update_attribute" and a bunch of "nil" results for "feature_vm: 1". Why doesn't the app provide a list of phone numbers who have called?!? That's such an elementary function for a VOIP app! **Developer response:** Hello, and thank you for sharing this feedback for the MyAstound app! We want to ensure that the app is working without errors. Please email us at social_reviews@astound.com with "Review" in the subject so we can work to resolve the errors you are seeing. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email, as well as screenshots of all errors. Thank you for being a valued Astound customer! -Jackie ### 1/5 — Liar *2026-01-26, version 5.0.3* Promised you a price monthly but different price appeared on your bill. Calling the 24/7 hotline and nobody answered at all. ### 1/5 — Voicemail does not work *2026-01-15, version 5.0.3* When I press the voicemail button it prompts me for my pin. I enter pin and get an error message with a red exclamation point! ### 1/5 — trash *2025-12-10, version 5.0.3* this app sucks just see for yourself. ### 1/5 — Never Works *2025-12-02, version 5.0.3* The app always just gives me a blank screen. I’ve checked if it needed updated, deleted the app and redownloaded it and it still gives me the same results. I’d like to see my balances and report outages, although I can’t do any of that with a blank screen upon entering the app. I’ve been forced to set up autopay which is something I normally do not like to do, because I can’t pay through the app. ### 1/5 — Online customer service is worse than an insurance company *2025-11-30, version 5.0.3* If this review was about the tech that shows up at your house, it would be five stars. But it’s not, it’s about terrible online service. First you waste time chatting back-and-forth with a AI robot that seems to have technology from 10 years ago, …you have to keep changing your question to get an answer. Then it finally connects you to a live agent, who is obviously not American because they call you “ dear Steve” or” Mr. Steve”.. It goes back-and-forth between those two salutations. All I wanted to do is change the password on my modem administration, but the foreign agent, although he could understand English, could not comprehend what I was asking or what he was answering. Then after repeating the same problem several more times to him in very simple English he said he had to change the password. After five minutes he says he cannot get into my modem . What a joke – Very frustrating. If this app is as good as their customer service don’t bother downloading it ### 1/5 — Bet *2025-11-22, version 5.0.3* Bro, 75$ a month for 80mb download. AT&T 1333mb download, 65$ a month. ### 1/5 — Don’t trust anything this company said *2025-11-01, version 5.0.3* Don’t trust anything this company said. Unprofessional and greedy. You can expect nothing from what they said and what they really do. And forget about the whatever review email, didn’t get things resolved. But if you start to download the app, which means you already have the service, I guess too late to cancel. stay away unless you are rich and don’t care about $$$ ### 1/5 — Worthless App *2025-09-26, version 5.0.3* The app only provides billing and statement information. The app should include ability to reboot the modem and information regarding modem speed and health like that provided by nearly all other internet providers. Not a useful app. ### 1/5 — Price *2025-09-23, version 5.0.3* They are no different from broad day robbers I signed up for a $45 for 300mb/s but get charged $54 the first month and $89 the next month after paying $178 for installation fee scam when you sign up you are done ### 1/5 — Bait and Switch *2025-09-10, version 5.0.3* This Internet provider makes it really difficult to have a standard utility without giving me any headaches. Stay far away from Astound they don’t care about your business. ### 1/5 — App isn’t functional on iPhone *2025-09-03, version 5.0.3* I’ve tried repeatedly downloading this app and it’s just not functional using iPhone. The Astound.com My Account web page is not accessible via Safari since mid-August. I can only access it using Chrome for iOS. This is very irritating since Astound charges you to pay via anything other than the app or online. ### 1/5 — No Business *2025-08-28, version 5.0.3* There is a bug on the first page. When I click on “Business” it takes me to “Residential”. When I click on “Residential” it also takes me to “Residential”. I tried putting in my business account number but it just says that my last name doesn’t match records and I can’t go any further. ### 1/5 — Boo *2025-07-26, version 5.0.3* Can’t install app ### 1/5 — Horrible customer service *2025-07-06, version 5.0.3* They don’t care about their customers and aren’t willing to work with you and not only that internet goes down and they don’t fix it right was and expect you to wait almost a week before the fix it ### 1/5 — Scam and poor services *2025-07-03, version 5.0.3* Stop dont do it they still your money… they don’t answer on the phone.. poor customer services !!! ### 1/5 — Nothing to this *2025-05-14, version 5.0.3* Barebones application. Does not allow management of devices connected to the network. Literally just an app for billing, completely useless for anything beyond that. I pay for 2GB of bandwidth and my speed tests consistently cap out at 300mbs. Terrible service ## Most critical reviews (10 lowest-rated) ### 1/5 — nothing but a scam *2026-07-20, version 5.3.9* i just got the $45 1 gig plan for life with free installation .also adding a phone for $5 a month.it was installed today. my internet speed is 518 mbps. they also are charging $90. basically they charge you twice the amount for half the speed you paid for. i told them if my bill is more than what is listed that i will immediately cancel my account . looks like i will cancel. i can’t stand companies that lie. i manage a service company and we are straight forward. we follow through on what we say. im probably gonna go back to att&t they promise $55 and that’s exactly what my bill was every single month. i can understand having some fees but $40 extra is ludicrous. ### 1/5 — Just stay away *2026-06-30, version 5.3.9* My service was going in and out my bill kept rising randomly every other month. I had them replace the line and it still was always going down. I got a new service that is more reliable and when I called to cancel Astound it took me over 10 minutes of saying no to deals, they kept trying to give me money off. Then the rep hung on the line because they didn’t want a bad review. They also told me it was impossible to get any type of evidence or receipt that I canceled my service. ### 1/5 — Not working *2026-04-20, version 5.0.3* The app is not working. After logging in, it shows a white box with the logo on top and a purple box on the bottom. There is no content. I am worried that an internet provider couldn’t get the basic technology right. ### 1/5 — Double charging and stealing money!!!!! *2026-03-29, version 5.0.3* Woke up this morning to find out I’ve been billed twice! With a late fee!!!! Not late as I am on auto pay and always have been. The rep I spoke to via live chat tried to lie and said I didn’t pay last month nor this month. Had to pull up my bank statement then their tone quickly changed to “we apologize this is a system error” riggghtttt so you were going to try and gaslight me into believing I didn’t pay??? I wonder how many people you all take advantage of that don’t keep up with their finances!!! I promise you don’t want to hear from my lawyer ### 1/5 — Not Astounded *2026-03-28, version 5.0.3* If you want random price increases, outages all the time, and when you call in for customer support, you get a 45 second ad before it even starts directing your call then this service is for you. ### 1/5 — Horrible company *2026-03-13, version 5.0.3* I read a few comments about customers bills being inconsistent and prices raised with no explanation, it’s all true. From the beginning I’ve been having issues with billing with this company. I signed up for autopay 2 months ago to avoid late fees and make sure my bills were paid on time. Today I get an invoice for $155 I talked to an agent she said it’s because my card expired meanwhile the card I have on file does not expire until next year and I’ve had no issues making purchases with it many other places. No email no notice that my payments have not been fulfilled just a whopping 155 invoice 2 months later. My rate is $50 per month and yet every charge to my account for the last 4 months has gone significantly over. This company is a scam period. All the reviews are 100% truthful I’ve been experiencing every awful thing that has been previously posted. ### 1/5 — App is useless *2026-03-11, version 5.0.3* The app shows nothing on the main page and has been like this for about two years. You can’t access anything regarding your account or your billing. ### 1/5 — App doesn’t load or work at all *2026-02-25, version 5.0.3* New customer or well I hope, but first day download, can’t sign in or even see what the app does, if the website or app doesn’t load, I’m not sure how to pay a bill when I’m actually charged ### 1/5 — Will not let me do less than a full star. *2026-02-06, version 5.0.3* Horrible company since they became astound. When they were rcn they were better. Since they became astound it’s been shoddy equipment a billing dept that can never seem to get their act together and the apps and website do not sync. And service keeps getting slower and harder to load pages but they sure do keep jacking up the prices. Unless your a new customer of course then u get the lower prices and they roll out the red carpet they just don’t want to keep u as a loyal pay every mo th. Customer. They make no efforts to keep you. ### 1/5 — Bug with PIN to access voicemails and no list of calls makes this a useless app *2026-02-05, version 5.0.3* UPDATE: DITCH THIS APP IF YOU WANT ANY VOIP FEATURES AND USE WEB PORTAL INSTEAD (voice.myastoundphone.net). While the developer response to this review avoided providing an answer, an Astound customer service agent responded to my escalated ticket and shared that this app will no longer have any VOIP management functions. The next release will remove the non-functional features related to VOIP calls and voicemails. I expect that's the fate for the unclear "uploaded" button / function, too. --- original review --- I want to use the app to check my voicemails and see what numbers are calling or have called. When selecting the voicemail button and entering the confirmed functioning PIN, it throws an error box related to "update_attribute" and a bunch of "nil" results for "feature_vm: 1". Why doesn't the app provide a list of phone numbers who have called?!? That's such an elementary function for a VOIP app! ## Most praised reviews (10 highest-rated) ### 5/5 — Yogi *2026-04-03, version 5.0.3* Great service ! ### 5/5 — Customer review *2026-04-01, version 5.0.3* Best service & price in the county ### 5/5 — Set up AutoPay and paperless easy *2024-11-12, version 5.0.3* Much easier than the website to set up AutoPay and paperless billing ### 5/5 — Works *2023-08-30* This allows me to pay my bill with out an issue. This is a smooth app. **Developer response:** Hello and thank you for rating the MyAstound app with five stars! We're glad to hear that it makes payments more convenient. -Jackie ### 4/5 — Good app but bad design. *2024-07-22, version 5.0.3* As soon as one logs in, all they get to see is Bill pay. Now what about account info, statements etc. This is where the bad design confuses people. Once one clicks on billing information, the bill and payment screen shows up. Use than needs to scroll down to access other information. My gripe is with the company charging exorbitant late charges, over charging and misleading customers. But app ain’t bad. ### 3/5 — Lets you enroll in text notifications *2024-08-14, version 5.0.3* I’m a new customer pending installation, and my only purpose for looking into this app at this time was to see if I could enroll in text messages which I could not do online. I wasn’t hopeful but it actually let me! You just go to Billing information / Notifications (I know it should probably be under Your Account or Profile instead..) I agree with other reviewers that the UI / UX design of this app can improve a lot, but just wanted to mention that it does let users plug in your phone number so you can receive text messages about the status of your appointment, etc :) We look forward to finding this app improve soon!! ### 2/5 — Missing features *2025-07-15, version 5.0.3* It would be very helpful for a feature that alerted me when my services were down. I had to trouble shoot my WiFi and Router and Coaxial cable to figure out why I couldn’t get online, but there was an Outage I didn’t know about until calling. ### 2/5 — Idiocy *2025-01-29, version 5.0.3* We have had our account for years. I’ve always paid our bills yesterday we paid our bill and ONE day later I download the astound broadband program and I can’t get to the next page because we owe $.10. This is ridiculous - the site is asking me for payment methods and blocking me from going any further until i pay TEN cents. I have an account - bil me there! This is so stupid it’s not funny - your web people are stupid fools.I’ll give you two stars because you have humans to talk on the phone but that still doesn’t solve my problem which is in the Page design. I will not proceed further in using the app, and I will not pay the $.10.This is not only stupid, but it’s down, right rude. ### 2/5 — Statements? *2024-12-03, version 5.0.3* I am amazed the statements are pulled up as PDFs, however you cannot download them? In 2024 this seems so normal and easy to do in other utility and bill related apps. ### 2/5 — Does not allow autofill! *2024-08-19* This app does not enable Apple’s autofill for entering credit card info to make payment! Would be a much more user friendly app if this was turned on. Leaving it off just shows developer’s are not educated enough to utilize the features built into iOS, **Developer response:** Hello, and thank you for sharing your feedback for the MyAstound app. We recommend signing up for autopay so you won't need to re-enter your card information each month. Thank you for being a valued part of the Astound service family! -Jackie --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*