# My ATCO Electricity — user reviews

> 12 indexed App Store user reviews of My ATCO Electricity by ATCO.

- Source: https://appshunter.io/ios/app/my-atco-electricity/id1439109484/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-atco-electricity/id1439109484.md

## Most critical reviews (10 lowest-rated)

### 1/5 — Zero updates

*2026-01-21*

They never ever update the app. Never.

### 1/5 — Poor

*2023-12-12*

Did  get on done with it 
Poor 0  rate

### 1/5 — Updates

*2023-09-16*

I had a call about planned outage nothing on
Map.  Outages showing in my area are a month or 2 old like back to August. 
What a piece of crap

### 1/5 — Update is terrible

*2022-02-07*

Use this mostly to report streetlights that are out when I walk my dog. Your update asks for a mandatory field of a site ID?   Update makes this less user friendly as the number on the pole is only 6 numbers.  Please fix this bug.

**Developer response:** Thank you for sharing your feedback.  Please see release 3.0.1 where we have addressed your concerns and hope you will find ease of use.

### 1/5 — Cannot even register

*2020-09-12*

I have tried to download and set this up but it will not register.  I just get a loop of instructions, download app, enter email, register, get register email, click on activate link, download app, continuously.  I have deleted it as a useless App.

### 1/5 — It is a loop

*2020-06-07*

Looks like nobody try it before upload it. Exactly like their website for reseating your password it is a loop which bring you to the 1st step.

### 1/5 — Can’t activate account

*2020-04-10*

I receive the email with the activation code. When you click on the link it just opens the App Store. There’s no where to add the code.

### 1/5 — Not a good app at all

*2020-02-16*

Won’t let me connect because need a verification code in email that never gets sent

**Developer response:** We’re sorry to hear that you encountered an issue. We have checked into this and suspect that the verification email may have landed into your junk folder. Please check your junk folder and if you still don’t see the email,  please call us at 1-800-668-2248 so that we can offer some immediate assistance.

### 1/5 — Email issues

*2019-11-09*

The email confirmation doesn’t work.  I signed on to the APP went through the steps, got a confirmation sent to my email and got a response that it doesn’t recognize the email.  Think I will stay with calling ATCO about power outages.

**Developer response:** Hi, sorry to hear you’re having trouble. We did some checking on our side, and everything seems to be okay, but we want to help you finish the set up. Please call us at 1-800-668-5506 and we can try to resolve this for you

### 2/5 — Usage / bill

*2020-02-15*

Wanted to see my usage reports / graphs and my bills. App does not have that so it became way less useful.

**Developer response:** We appreciate your feedback and will share this with our development team. In the meantime, if you reside in the ATCO service territory, please reach out to us at 1-800-66802248 for immediate assistance about your usage or electricity bill.

## Most praised reviews (2 highest-rated)

### 5/5 — Redesign is a beauty

*2022-02-19*

Loving the redesign.

**Developer response:** Thank you for sharing!  We are glad you are enjoying the new updates.

### 2/5 — Issues

*2019-08-22*

App will not allow you to validate your email, preventing you from submitting issues (kinda the whole point to avoid sitting on the phone). Very frustrating.

**Developer response:** We are sorry to hear that you had difficulty signing in. Please give us a call at 1-800-668-2248 and we can help you get this resolved.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*