# My BASE > Mobile and internet service management app for BASE customers. (iPhone/iPad app by Telenet Group N.V..) - Source: https://appshunter.io/ios/app/my-base/id854698021 (this page in markdown: same URL + `.md`) - Developer: [Telenet Group N.V.](https://appshunter.io/developer/552877005) - Category: Utilities, Productivity - Price: Free - Rating: 4.80/5 from 53 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 159 MB - Languages: American English, Dutch, French (France) - Released: 2014-04-24 - Data updated: 2026-08-05 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-base/id854698021/reviews.md ## What is My BASE? BASE mobile, internet and TV in your pocket Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app. Most loved by our customers - Check your mobile and internet usage - Consult and pay your bills - Select favorite channels for BASE TV - Set and optimize your limits, usage notifications and options - Manage multiple BASE accounts simultaneously - Compare your mobile plan and switch to a plan that suits you better - Top up your prepaid card or someone else's - Have full access to our support channels - Order and activate a new BASE SIM or eSIM, when and wherever you want. General conditions The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card. ## Key features - Check mobile and internet usage - Consult and pay bills - Select favorite TV channels - Optimize limits and notifications - Manage multiple accounts - Compare and switch mobile plans - Top up prepaid cards - Order new SIM/eSIM ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/my-base/id854698021/reviews.md ### 5/5 — App simple et efficace *2026-06-13* App simple et efficace **Developer response:** Bonjour, Merci pour votre retour positif, nous sommes ravis de voir que l'app répond à vos besoins ! Bonne journée, l'équipe BASE ### 1/5 — Faulty app and irresponsible customer service *2024-10-16, version 4.2.0* The app shows my data usage in a very strange way. I bought 1 GB internet but it shows something like 15.47 and from the first day, it says your data is almost used up! Moreover, I tried to top up my simcard with €10 through the app but it showed a fail message and asked me to try again. I tried again but it showed the same message again. However, I realized that both the €10 were subtracted from my bank account! I contacted their customer service through the WhatsApp number given in the app, but they rudely said that they cannot do anything for me and that is how it is!! I am going to end using this app and their products. All a customer needs is care & respect, which cannot be found in their company. ### 1/5 — Crashes during setup *2024-01-19, version 3.15.1* Crashes during first signup process every time. Cannot register my SIM card. ### 1/5 — Too many problems with this app *2022-08-18, version 2.5.1* The app has constant issues: error messages, inability to login, bugs, crashes, maintenance,… Not reliable at all. ### 1/5 — No info available *2021-12-08, version 2.3.0* For a few weeks the app is not able to login! ### 1/5 — Inconsistent *2019-12-27, version 1.15.1* Often doesn’t let me pay my bills. It shows the link to the bill but no link to pay them. Very frustrating. ### 2/5 — App does not show any data *2019-07-02, version 1.14.2* App does not show any data. Constantly have to reinstall. ## Frequently asked questions about My BASE ### What can I do with My BASE? My BASE allows you to check mobile and internet usage, consult and pay bills, select favorite TV channels, optimize limits and notifications, manage multiple accounts, compare and switch mobile plans, top up prepaid cards, and order new SIM or eSIMs. ### Is My BASE free to download and use? Yes, the My BASE app is free to download and use. The price for data usage depends on your monthly plan or prepaid card. ### Does My BASE have ads? No, the My BASE app does not contain advertisements. ### What devices does My BASE support? My BASE is supported on iPhone and iPod devices. ### How often is My BASE updated? The latest version of My BASE is 4.13.0, which was last updated on March 17, 2026. Updates typically occur to improve features and fix bugs. ### What is the age rating for My BASE? My BASE has an age rating of 4+, making it suitable for a wide range of users. ### Can I manage multiple BASE accounts with My BASE? Yes, you can manage multiple BASE accounts simultaneously within the My BASE app. ### Where can I find support if I have issues with My BASE? You have full access to BASE's support channels directly through the My BASE app for any questions or assistance you may need. ## Version history (last 5 releases) ### 4.15.2 — 2026-07-31 We’re continuously improving the My BASE app to help you stay in control. In this update:  - See more clearly which discounts have ended. - Get more details about extra charges from third-party services - Enjoy improved accessibility on key screens. We’ve also made technical improvements and fixed a few bugs to keep everything running smoothly. ### 4.15.1 — 2026-07-29 We’re continuously improving the My BASE app to help you stay in control. In this update:  - See more clearly which discounts have ended. - Get more details about extra charges from third-party services - Enjoy improved accessibility on key screens. We’ve also made technical improvements and fixed a few bugs to keep everything running smoothly. ### 4.15.0 — 2026-07-24 We’re continuously improving the My BASE app to help you stay in control. In this update:  - See more clearly which discounts have ended. - Get more details about extra charges from third-party services. - Enjoy improved accessibility on key screens. We’ve also made technical improvements and fixed a few bugs to keep everything running smoothly. ### 4.14.1 — 2026-06-04 We’re continuously improving the My BASE app to help you stay in control. In this update we’ve enhanced the user experience based on the feedback of our customers and fixed a few bugs to keep everything running smoothly. ### 4.14.0 — 2026-05-05 We’re continuously improving the My BASE app to help you stay in control. In this update: - An improved payment process for your bill or top-up. - Track the status of your internet installation. - Consult the details of your internet usage. We’ve also enhanced the user experience based on the feedback of our customers and fixed a few bugs to keep everything running smoothly. ## Apps similar to My BASE | App | Rating | Price | Category | | --- | --- | --- | --- | | [MyTelenet](https://appshunter.io/ios/app/mytelenet/id1414819742) | 4.2 (10) | Free | Utilities | | [ENGIE Smart App](https://appshunter.io/ios/app/engie-smart-app/id1562119194) | 4.2 (42) | Free | Utilities | | [Proximus+: telecom and more](https://appshunter.io/ios/app/proximus-plus-telecom-and-more/id483589694) | 4.0 (691) | Free | Utilities | | [MyGov.be](https://appshunter.io/ios/app/mygovbe/id1629511999) | — | Free | Utilities | | [itsme](https://appshunter.io/ios/app/itsme/id1181309300) | 4.8 (853) | Free | Utilities | | [My bpost](https://appshunter.io/ios/app/my-bpost/id1279683771) | 3.8 (127) | Free | Utilities | ## Related topics [base](https://appshunter.io/ios/topics/base) · [utilisphere](https://appshunter.io/ios/topics/utilisphere) · [baseus bowie](https://appshunter.io/ios/topics/baseus-bowie) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*