# My BASE — user reviews

> 7 indexed App Store user reviews of My BASE by Telenet Group N.V., rated 4.80/5 from 53 ratings.

- Source: https://appshunter.io/ios/app/my-base/id854698021/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-base/id854698021.md
- Rating breakdown: 5★ 46 · 4★ 6 · 3★ 1 · 2★ 0 · 1★ 0

## Most critical reviews (7 lowest-rated)

### 1/5 — Faulty app and irresponsible customer service

*2024-10-16, version 4.2.0*

The app shows my data usage in a very strange way. I bought 1 GB internet but it shows something like 15.47 and from the first day, it says your data is almost used up! Moreover, I tried to top up my simcard with €10 through the app but it showed a fail message and asked me to try again. I tried again but it showed the same message again. However, I realized that both the €10 were subtracted from my bank account! I contacted their customer service through the WhatsApp number given in the app, but they rudely said that they cannot do anything for me and that is how it is!! I am going to end using this app and their products. All a customer needs is care & respect, which cannot be found in their company.

### 1/5 — Crashes during setup

*2024-01-19, version 3.15.1*

Crashes during first signup process every time. Cannot register my SIM card.

### 1/5 — Too many problems with this app

*2022-08-18, version 2.5.1*

The app has constant issues: error messages, inability to login, bugs, crashes, maintenance,… Not reliable at all.

### 1/5 — No info available

*2021-12-08, version 2.3.0*

For a few weeks the app is not able to login!

### 1/5 — Inconsistent

*2019-12-27, version 1.15.1*

Often doesn’t let me pay my bills. It shows the link to the bill but no link to pay them. Very frustrating.

### 2/5 — App does not show any data

*2019-07-02, version 1.14.2*

App does not show any data. Constantly have to reinstall.

### 5/5 — App simple et efficace

*2026-06-13*

App simple et efficace

**Developer response:** Bonjour,

Merci pour votre retour positif, nous sommes ravis de voir que l'app répond à vos besoins ! 

Bonne journée, l'équipe BASE

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*