# My Benefits Work — Benefit Access On-the-Go

> Mobile app for accessing and managing employee benefits. (iPhone/iPad app by New Benefits.)

- Source: https://appshunter.io/ios/app/my-benefits-work/id1364040226 (this page in markdown: same URL + `.md`)
- Developer: [New Benefits](https://appshunter.io/developer/1263501155)
- Category: Health & Fitness, Lifestyle
- Price: Free
- Rating: 4.60/5 from 1,396 App Store ratings · 19 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 85 MB
- Languages: American English, European Spanish
- Released: 2018-08-01
- Data updated: 2026-08-25
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/my-benefits-work/id1364040226/reviews.md

## What is My Benefits Work?

Access your benefits with My Benefits Work™, the mobile app for your benefit program.

CONVENIENT ACCESS TO BENEFITS: Access all your benefits with the touch of a button, anytime, anywhere

FIT THE APP TO YOUR NEEDS: Customize the app to your preferences – change the order of your benefits on the home page, select favorite providers, and add dependents

FULLY UTILIZE YOUR BENEFITS: Make sure you’re getting the most from your benefits with how-to guides, videos, and quick links to important benefit actions

CHAT WITH BEN: As your Artificial Intelligence-enabled Benefit Expert Navigator, BEN guides your benefit experience, providing the information and answers you need, when you need them

Use of this app requires an existing membership.

## Key features

- Convenient benefit access
- Customizable interface
- Favorite provider selection
- Dependent management
- How-to guides and videos
- AI-powered benefit expert

## What do users think of My Benefits Work?

Overall sentiment: negative

**Pros**

- ⭐ Excellent customer service
- 👍 User-friendly app
- 🚀 Convenient access to benefits

**Cons**

- 🐛 Technical difficulties and app crashes
- 🔍 Unresponsive customer service
- 🚫 Broken registration and login
- ⚠️ Unreliable service and functionality

**Commonly reported bugs**

- Internal server errors
- Inability to select medical plans
- App freezing and crashing

**Most requested features**

- Improve app stability and reliability
- Enhance customer service responsiveness
- Fix registration and login issues

## Recent user reviews (10 of 19)

All indexed reviews: https://appshunter.io/ios/app/my-benefits-work/id1364040226/reviews.md

### 1/5 — Doesn’t work

*2026-01-03*

Can’t select medical plans on the app. And the website shows the wrong plan selected with no option to change it

**Developer response:** Thanks for flagging this. We’re sorry for the frustration this caused. Plan selection and changes are tied to eligibility and enrollment data, and the app and website should reflect the same information. This doesn’t sound right, and we’d like to look into it. Please contact our member support team at 800-800-7616 so we can review your account and help resolve the issue.

### 1/5 — Technical difficulties

*2024-08-25*

I have been trying to log in for more than a month and  this message comes out
 **We're currently experiencing technical difficulties related to our network servers and ask that you please try again later.** 
OVER A MONTH!!!!

### 1/5 — Customer service

*2024-07-03*

Most unresponsive customer service I’ve ever seen! I’m sitting here deathly Ill unable to get my doctors note. I have nothing else to say other then what gives you the human decency to not care at all. If your system is down you might have well cost me my job. Could have just let me know not to have wasted my time. I know your phones are not down and you can apparently ignore me. I’m so sorry you have the privilege to do that.

### 1/5 — Registration is broken

*2023-11-11*

After entering info and pressing “Proceed” screen goes black seemingly forever. Tried twice and gave up with the app.

### 1/5 — 1year

*2023-07-25*

Rediculous  1 year to get an appointment.

### 1/5 — Error

*2023-06-16*

Can’t even create an account, keeps saying internal server error…

### 2/5 — Internal server error

*2023-04-04*

I can’t log into Teladoc from this app because it keeps coming up with Internal server error. I’m supposed to get free Teladoc consultations but had to pay because I couldn’t access it from here and had to do it from their app.

**Developer response:** We are sorry for the inconvenience you experienced.  We are aware and working with our vendor to correct the problem. For your situation, please reach out to us as soon as possible to resolve this issue.

### 5/5 — Excellent customer service and health care

*2023-03-16*

I had trouble logging on to Teladoc, so I called the 855 number on the back of my card. The man assisting me was professional, friendly, as well as helpful. There was a survey/review of his service after my call with him, but the survey wasn’t working correctly. I wanted to give him a good review. 
The doctor was professional, personable, and knowledgeable about my illness. I appreciate this service, because when you’re sick, it is not always possible to leave home. 
Thank you!

### 5/5 — Excelkent

*2022-09-14*

Love the product

### 1/5 — Has not been working since day 1

*2022-09-08*

I have tried multiple times to request a consult and it just keeps telling me online registration is not available at this time. Whole thing is useless.

**Developer response:** Thank you for this information. We apologize for the inconvenience and would love the opportunity to fix this issue with your help. Please reach out to us at mybenefitswork@newbenefits.com so we can improve your app experience.

## Frequently asked questions about My Benefits Work

### What does the My Benefits Work app do?

This app provides convenient mobile access to your employee benefits program. You can view all your benefits, customize the app to your preferences, and utilize resources to understand and maximize your benefits.

### What are the key features of My Benefits Work?

Key features include on-the-go access to all your benefits, customization options like reordering benefits and selecting favorite providers, adding dependents, and accessing how-to guides and videos. It also features an AI-powered benefit expert named BEN for assistance.

### Is My Benefits Work free to use?

The app itself is free to download and use. However, its use requires an existing membership to a benefit program that supports this application. The app does contain advertisements.

### Who is the target audience for My Benefits Work?

The app is designed for individuals who are part of an employee benefit program and want a convenient way to access and manage their benefits on their mobile device. It's for those who want to stay informed and make the most of their available benefits.

### How does the AI-powered benefit expert work?

BEN, the Artificial Intelligence-enabled Benefit Expert Navigator, is integrated into the app to guide your benefit experience. It provides information and answers to your questions about your benefits when you need them, acting as a personal assistant.

## Version history (last 5 releases)

### 1.59 — 2026-07-31

Improved overall stability, performance, and user experience with minor bug fixes and enhancements.

### 1.58 — 2026-04-30

Bug fixes and improvements

### 1.57 — 2026-02-20

Bug fixes and improvements

### 1.56 — 2025-11-11

This version supports multi-account functionality

### 1.55 — 2025-11-11

This version supports multi-account functionality

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All apps by New Benefits: https://appshunter.io/developer/1263501155

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*