# My Benefits Work — user reviews > 19 indexed App Store user reviews of My Benefits Work by New Benefits, rated 4.60/5 from 1,396 ratings. - Source: https://appshunter.io/ios/app/my-benefits-work/id1364040226/reviews - App overview in markdown: https://appshunter.io/ios/app/my-benefits-work/id1364040226.md - Rating breakdown: 5★ 1,165 · 4★ 83 · 3★ 49 · 2★ 16 · 1★ 83 ## What do users think of My Benefits Work? Overall sentiment: negative **Pros** - ⭐ Excellent customer service - 👍 User-friendly app - 🚀 Convenient access to benefits **Cons** - 🐛 Technical difficulties and app crashes - 🔍 Unresponsive customer service - 🚫 Broken registration and login - ⚠️ Unreliable service and functionality **Commonly reported bugs** - Internal server errors - Inability to select medical plans - App freezing and crashing **Most requested features** - Improve app stability and reliability - Enhance customer service responsiveness - Fix registration and login issues ## Newest reviews (3 of 19) ### 1/5 — It certainly looks like a scam *2021-05-22* I made a mistake of signing up for a month “ free trial” which come to think of it could be the best phishing scam cover ever! I have a feeling I will be asking Visa to cancel my credit card. The service I signed up for is called Ondoc which is evidently different from a Google search result called “call on Doc”. I have no experience good or bad or indifferent with “Call on Doc” ### 1/5 — Scam App *2021-05-01* It’s a scam app that’s buggy doesn’t work that prompts you to call a 800 number that’s just a marketing scheme. Don’t waste your time. ### 1/5 — Useless *2019-02-08* Buggy. Impossible to log in. Completely pointless. **Developer response:** We are so sorry about this and would love the opportunity to fix this issue with your help. Please reach out to us at mybenefitswork@newbenefits.com so we can improve your app experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-01-03* Can’t select medical plans on the app. And the website shows the wrong plan selected with no option to change it **Developer response:** Thanks for flagging this. We’re sorry for the frustration this caused. Plan selection and changes are tied to eligibility and enrollment data, and the app and website should reflect the same information. This doesn’t sound right, and we’d like to look into it. Please contact our member support team at 800-800-7616 so we can review your account and help resolve the issue. ### 1/5 — Technical difficulties *2024-08-25* I have been trying to log in for more than a month and this message comes out **We're currently experiencing technical difficulties related to our network servers and ask that you please try again later.** OVER A MONTH!!!! ### 1/5 — Customer service *2024-07-03* Most unresponsive customer service I’ve ever seen! I’m sitting here deathly Ill unable to get my doctors note. I have nothing else to say other then what gives you the human decency to not care at all. If your system is down you might have well cost me my job. Could have just let me know not to have wasted my time. I know your phones are not down and you can apparently ignore me. I’m so sorry you have the privilege to do that. ### 1/5 — Registration is broken *2023-11-11* After entering info and pressing “Proceed” screen goes black seemingly forever. Tried twice and gave up with the app. ### 1/5 — 1year *2023-07-25* Rediculous 1 year to get an appointment. ### 1/5 — Error *2023-06-16* Can’t even create an account, keeps saying internal server error… ### 1/5 — Has not been working since day 1 *2022-09-08* I have tried multiple times to request a consult and it just keeps telling me online registration is not available at this time. Whole thing is useless. **Developer response:** Thank you for this information. We apologize for the inconvenience and would love the opportunity to fix this issue with your help. Please reach out to us at mybenefitswork@newbenefits.com so we can improve your app experience. ### 1/5 — Scam *2022-09-06* Went to the site for Pet Rx. Can get it anywhere for less than the 25% discounted price!! **Developer response:** Thank you for your feedback. Please contact the member support call center at 800-800-7616 for assistance with savings via the app. Representatives are available Monday through Friday, 7 am to 7 pm CT, and Saturday from 8 am to 5 pm. ### 1/5 — The app is not working. At all *2022-06-01* The app crashed on me when setting up Teledoc info. And now it’s stuck on my registering info and I’m not able to do anything in the app. **Developer response:** Thank you for this information. We apologize for the inconvenience and would love the opportunity to fix this issue with your help. Please reach out to us at mybenefitswork@newbenefits.com so we can improve your app experience. ### 1/5 — No la recomiendo !! No es algo que beneficie a la salud como dicen ahí *2022-05-31* Paloma ## Most praised reviews (6 highest-rated) ### 5/5 — Excellent customer service and health care *2023-03-16* I had trouble logging on to Teladoc, so I called the 855 number on the back of my card. The man assisting me was professional, friendly, as well as helpful. There was a survey/review of his service after my call with him, but the survey wasn’t working correctly. I wanted to give him a good review. The doctor was professional, personable, and knowledgeable about my illness. I appreciate this service, because when you’re sick, it is not always possible to leave home. Thank you! ### 5/5 — Excelkent *2022-09-14* Love the product ### 5/5 — Everything in one *2021-09-02* I love having access to all my benefits and discounts in one place, much simpler to only deal with one app and login! Easy to use and the My Wallet function is especially helpful to access card info quickly. ### 5/5 — Great Access Point *2021-08-26* I really like that I only need one app to access my benefits! The app is super user friendly and intuitive. ### 5/5 — Outstanding Service *2021-05-27* I’ve used this service on many occasions - I had high blood sugar on my way to the gym - I scheduled appointment and had medicine waiting before I got out the gym ### 2/5 — Internal server error *2023-04-04* I can’t log into Teladoc from this app because it keeps coming up with Internal server error. I’m supposed to get free Teladoc consultations but had to pay because I couldn’t access it from here and had to do it from their app. **Developer response:** We are sorry for the inconvenience you experienced.  We are aware and working with our vendor to correct the problem. For your situation, please reach out to us as soon as possible to resolve this issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*