# my-benefits — user reviews > 195 indexed App Store user reviews of my by Johnston Group Inc., rated 4.80/5 from 13 ratings. - Source: https://appshunter.io/ios/app/my-benefits/id927458111/reviews - App overview in markdown: https://appshunter.io/ios/app/my-benefits/id927458111.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of my? Overall sentiment: positive **Pros** - 👍 Extremely user-friendly and intuitive interface - 🚀 Fast and efficient claim submission process - 💰 Quick reimbursement and payment processing - 📱 Easy navigation and straightforward design - ✅ Simple practitioner/provider lookup after initial setup - 🎯 Clear explanation of benefits and coverage information - ⚡ Convenient one-click claim submissions - 🔄 Seamless integration between app and website - 📊 Easy access to usage and balance information - 💬 Responsive and helpful customer support **Cons** - 🐛 Frequent bugs and glitches in recent updates - 📸 Persistent issues with photo/camera attachment functionality - ⏱️ Slow image upload and loading times - 🔐 Login and account access problems - ❌ Dropdown menus not functioning properly - 📝 Text input fields not accepting manual entries - 🔄 App crashes and freezes during submission - ⚠️ Inconsistent claim processing times despite stated timeframes - 🚫 Difficult file attachment process on iPhone - 🔌 Non-responsive and clunky user experience for some users **Commonly reported bugs** - Camera and photo library fail to load during claim submission - Password change screen stuck/unresponsive - Dropdown menus not working in mobile app - Manual text input fields disabled in claim forms - App crashes with 'null is not an object' error message - File attachment failures requiring multiple resubmissions - Chat icon changed to logout icon, removing in-app support access - Claims flagged and rejected repeatedly for same user - Slow or failed image uploads - App freezes and logs out mid-submission **Most requested features** - Dark mode support for app icons - Direct billing option with providers - Ability to add comments during claim submission - Photo review/preview before final submission - Improved French translation and localization - Live chat support accessibility - Automatic provider addition after verification - Receipt visibility after claim submission - Extended coverage for glasses/vision care ## Newest reviews (16 of 195) ### 2/5 — Request for a photo does not always come up *2026-08-14, version 4.0.5* This is my 5th submission today for a $13,000.00 hospital bill which keeps being rejected even though I have submitted all paperwork requested. You are consuming my time. At 79 years old I am not good with you electronic methods. Do I have to hire someone who can submit for me or just complain to OPA about lousy service. I have no trouble with dental bills or chiropractor. ### 2/5 — new update glitch? *2026-08-14, version 4.0.5* cant log into my account anymore. went through the reset process and still not working. ### 5/5 — Improve pick list *2026-08-03, version 3.11.34* Recommend you review your pick list functions - size and visibility could improve Also - on entering phone number of provider require unnecessary formatting Keep improving! ### 5/5 — Great *2026-07-21, version 3.11.34* User friendly! ### 5/5 — Quick & convenient *2026-07-16, version 3.11.34* Very easy, would recommend to anyone ### 5/5 — Easy to use App *2026-07-11, version 3.11.33* Great and easy to use ### 5/5 — Claim *2026-07-01, version 3.11.33* It was easy to navigate! I am quite pleased. ### 5/5 — Francisco *2026-06-16, version 3.11.33* Excellente ### 2/5 — No direct billing, coordination of benefits, time consuming *2026-06-11, version 3.11.33* Coordination of benefits, is time consuming, no direct billing- have to pay for benefits up front when used to direct bill. Takes long to get your funds back. ### 5/5 — Excellent *2026-06-09, version 3.11.33* Very happy to have this company. ### 5/5 — Easy and fast *2026-06-02, version 3.11.33* Easiest app I have used so far and claims are fast! Very user friendly ### 5/5 — Claims the Easy Way *2026-05-25, version 3.11.32* Love how user friendly and easy MY-BENEFITS is when it comes to submitting a claim. Thank you ☺️ ### 5/5 — Facile !! *2026-05-01, version 3.11.32* Tout est facile et rapide, sur le web ou avec l’application mobile. ### 2/5 — Trouble submitting claim *2026-04-25, version 3.11.31* I am never able to just take a photo of my receipt. ### 5/5 — Amazing *2026-04-25, version 3.11.31* This is the most easy-to-use way of doing benefits that I’ve ever had. ### 4/5 — It’s mostly good but… *2026-04-24, version 3.11.31* When I’m selecting items from my photo library I am only guessing if I have the right file to match the claim as the thumb tabs for the photos can’t be previewed or zoomed in at all. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-07-23, version 3.11.34* App hardly ever works. When you type forgot password, it won’t let you past the screen. There is hardly any support. Worst company ever. ### 1/5 — Worst Coverage *2026-07-17, version 3.11.34* This is the worst coverage I have ever had ### 1/5 — Crashes every time trying to upload photos *2026-07-13, version 3.11.33* HORRIBLE APP. Should be embarrassed. Every time I try and upload photos the app crashes and my claim then disappears and I have to start over only for it to happen again. Have been asking for almost 2 months for this to be fixed. Lazy people here can’t seem to figure out what’s wrong. ### 1/5 — Signs me out mid claim, in which I lose all the info *2026-06-04, version 3.11.33* I’ve lost count of how many times the app has short circuited and signed me out while I’m in the midst of submitting a lengthy claim. Did the same on the website. Beyond frustrating. ### 1/5 — Super buggy *2026-04-03, version 3.11.30* Very buggy. Can’t find any providers bars from their search by phone. Used to work now broken. ### 1/5 — Why is this so bad *2026-03-29, version 3.11.30* This app is ridiculously frustrating to use when you’re trying to submit a claim. It prompts to add a photo or use the camera but then will immediately say it failed to load when it’s not even going to a place where you can upload or take a picture. I hate it so bad that I end up having to use a computer. ### 1/5 — Worst app and company in existence *2026-02-22, version 3.11.28* Never in my entire life have I had such difficulty trying to log in to a service that I pay for. It is INSANE how hard they make it to simply log in, and they constantly lock me out for days leaving me with no access to my benefits (which I have paid for). ABSOLUTE SCAM. NO COMPANY SHOULD EVER USE THIS SERVICE. AVOID AT ALL COSTS. ### 1/5 — Service *2026-01-02, version 3.11.25* Service is good but processing time is too slow. ### 1/5 — Password change request *2025-10-08, version 3.11.22* I am stuck on this screen to set new password! ### 1/5 — Recent Update Bugs - There’s Lots *2025-06-11, version 3.11.17* Many of the drop down menus don’t work and the sections where you are supposed to manually type information into the claim in the mobile app, doesn’t allow any writing. Looks like it needs another update immediately. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-08-15, version 4.0.5* Whether it is setting up benefits, direct billing or submitting in the app it is super easy to do. ### 5/5 — Easy to use *2026-08-13, version 4.0.5* It is so easy to submit claims. The app is easy to maneuver also. ### 5/5 — User friendly *2026-08-12, version 4.0.4* So easy and all at your fingertips ### 5/5 — Nice new look with quick & easy access to features! *2026-08-12, version 4.0.4* I’ve been an insured employee happily using the my-benefits mobile app for a number of years now. This latest version not only looks fantastic but more importantly, the design is intuitive & everything is quick & easy to find. I use it to submit claims (super easy!) get quick coverage info. & I saved the quick drug card display to show at my pharmacy. Loving it! ### 5/5 — Great App *2026-08-11, version 4.0.4* Wasn’t bad once I got the hang of it. Much easier. ### 5/5 — App *2026-08-11, version 3.11.34* Easy to use ### 5/5 — Reliable and easy to navigate *2026-08-09, version 4.0.4* Easy to navigate and you can easily find your benefits usages. ### 5/5 — Super! *2026-08-07, version 3.11.34* Très facile de faire une réclamation. On navigue aisément sur l’application. ### 5/5 — amazing *2026-08-05, version 4.0.4* it’s literally the best service, so much better then desardens, or any other insurance!! ### 5/5 — Love it *2026-08-04, version 4.0.2* Very nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*