# My Blue Ridge — user reviews > 48 indexed App Store user reviews of My Blue Ridge by Blue Ridge Communications, rated 4.60/5 from 5,599 ratings. - Source: https://appshunter.io/ios/app/my-blue-ridge/id1425929491/reviews - App overview in markdown: https://appshunter.io/ios/app/my-blue-ridge/id1425929491.md - Rating breakdown: 5★ 4,562 · 4★ 476 · 3★ 182 · 2★ 81 · 1★ 298 ## What do users think of My Blue Ridge? Overall sentiment: negative **Pros** - 👍 Easy and intuitive to use - 🙂 Great customer service - 👍 Excellent app - 🙂 Helpful and professional **Cons** - 🐛 Crashes during login - 🐛 Intermittent internet issues - 🐛 Numerous internet outages - 🐛 Widespread technical issues - 🐛 Delayed TV and unreliable service - 🐛 Difficult to register and pay bills - 🐛 Payment methods not working - 🐛 Archaic email platform - 🐛 Spotty internet and poor customer service - 🐛 Difficult to sign in and use app **Commonly reported bugs** - iPad version crashes during login - Unexpected errors when registering - App crashes when trying to pay bill - Unable to reset username or password - Account number not available in app **Most requested features** - Fiber internet to the house - Monthly data usage tracking ## Newest reviews (12 of 48) ### 3/5 — Passkey *2025-08-18, version 1.7.0* Does not work. ### 3/5 — Past couple of weeks has been intermittent *2024-09-08, version 1.6.4* I’m not sure what’s going on but for the past couple of weeks my Internet has been dropping off, and I have received no notification about the Internet being down ### 2/5 — Poor internet service *2024-07-07, version 1.6.4* Experiencing numerous internet outages for the past week and no customer service reps answer the support telephone line- waited ones 20 minutes (2 times)with horrible elevator music while on hold and still no way to leave a message. ### 1/5 — Cant even register *2024-05-14, version 1.6.4* Trying to register my account and the app and the website keep experiencing "unexpected errors" come on now. ### 1/5 — Not a happy Customer *2024-05-08, version 1.6.4* I have been a customer of Blue Ridge for over 45 years, always paid my bill on time & I enjoy having the channels I love. That being said, I recently received the new box & I have had much frustration with it. Pausing, shutting off & widespread outages due to technical issues. My patience is wearing thin. I was told it’s my router …… Unplug for a few minutes ……. I counted 26 times of interruption in a 1 hour show. This is not acceptable especially with the monthly charges I am paying. I don’t won’t to cancel my cable subscription but I am considering it ### 1/5 — Service *2024-05-07, version 1.6.4* Service is absolutely horrible, tv is 45 seconds delayed and only works half the time , it isn’t working right now , as I speak !!! ### 1/5 — Outage/Outage/Outage *2024-04-13, version 1.6.4* Lots of outage ### 2/5 — We need fiber *2023-07-14, version 1.5.24* We need fiber to the house ### 1/5 — Three days no Internet *2023-01-06, version 1.5.22* Have not had consistent Internet and cable TV for three days very poor service to get repairs made in a timely manner you need to be more proactive and fix the issues for your customers. ### 1/5 — Not happy *2022-12-30, version 1.5.22* Very hard to using to set up ### 1/5 — Payment method issues *2022-12-09, version 1.5.21* Payment methods not loading and error when adding payment method ### 1/5 — Frustrating *2022-07-18, version 1.5.11* The App always shows zero for my balance due. Therefore I can never pay the bill online. I called six months in a row and nothing changed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad service. My internet keeps cutting out. *2026-03-07, version 1.7.0* Bad service. My internet keeps cutting off. When I go to check my account on my blue ridge app I have to keep putting my username and password in. It isn’t convenient when I have to check to see what’s going on with my connection every couple of days. ### 1/5 — App concern *2025-12-15, version 1.7.0* I can not login it goes to a blank blue screen how am I suppose to use it ### 1/5 — Payment method issues via iPad *2025-10-01, version 1.7.0* Any reason why payment method is coming up in Euros and not in Dollars? I don’t get it. Had to pay bill on internet site instead. ### 1/5 — Install *2025-08-23, version 1.7.0* Absolutely awful. Hit activation link and nothing. Waiting for 59 minutes on phone to speak to live agent. Horrible service ### 1/5 — I can’t even log in on iOS *2025-08-15, version 1.7.0* This app is worthless. I can’t even log in so I have to go on the browser and sign in from there. Works perfectly fine on android but the 2 factor authentication is broken on ios ### 1/5 — What’s the point of an app that won’t stay open? *2025-08-14, version 1.7.0* App consistently crashes right after login. ### 1/5 — Billing *2025-05-07, version 1.7.0* Want paper bills only ### 1/5 — App won’t work at all *2025-04-27, version 1.7.0* Since update last week app won’t work at all can’t sign in or do anything app will not load up ### 1/5 — iPad version useless *2024-11-17, version 1.6.17* iPad version crashes during login. ### 1/5 — Profoundly bad service *2024-06-29, version 1.6.4* Blue Ridge has the absolute worse service on the planet …. Pure and simple…. Horrific ## Most praised reviews (10 highest-rated) ### 5/5 — Jolanda *2024-11-01, version 1.6.17* Great representation of your company. Overall was extremely helpful, easy to talk to and professional. Thank you kindly. ### 5/5 — Great app *2024-08-01, version 1.6.4* Easy and intuitive to use! ### 5/5 — Customer service *2024-05-11, version 1.6.4* Valarie was so helpful ### 5/5 — Great Service *2024-04-29, version 1.6.4* Just wanted to comment how pleased I am with my internet service it’s been very enjoyable to have a company that has been very responsive and supportive whenever I’ve had an issue which has been very very rarely. Again I’m very pleased with Blue Ridge ### 5/5 — App *2024-04-05, version 1.6.4* I like it it’s very easy to use ### 5/5 — Customer service *2023-12-01, version 1.5.24* Excellent Customer Service. A pleasure to work with ### 5/5 — Loved The service i received *2022-10-31, version 1.5.21* The service i received from this company was excellent. I needed specific speed and security and they did not disappoint. My only wish is that they were in New York. ### 5/5 — Bill increase *2022-02-07, version 1.5.0* Bill went up $11.50? Why the service isn’t any better ### 5/5 — Finally *2019-04-16, version 1.2.1* Well made app that works like you would expect. ### 4/5 — Register issues *2023-05-26, version 1.5.24* Not able to register for some reason, the format for my account number isn’t “active” I can only pay on the web? Makes no sense. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*