# My Boost Mobile — user reviews > 92 indexed App Store user reviews of My Boost Mobile by Telstra Corporation Ltd, rated 3.85/5 from 6,100 ratings. - Source: https://appshunter.io/ios/app/my-boost-mobile/id1536871973/reviews - App overview in markdown: https://appshunter.io/ios/app/my-boost-mobile/id1536871973.md ## Newest reviews (15 of 92) ### 3/5 — Poor design, barely usable *2026-07-13, version 35.0.102355* Managing payments is a right PITA with this app. If you need to update a card because autorecharge had failed, you cant. If you want to contact support, it’s all robots who cant understand anything. Many of the messages shown are woefully vague and clicking information messages doesn’t clarify their reason or meaning. Most of the most useful information the app gives you access to is hidden away behind menus. Should have much more detailed meaningful information on the dashboard. Doesn’t feel like humans were involved. ### 1/5 — Buying eSIM *2026-06-28, version 35.0.102355* I went to buy an eSIM through the app. Every time I finished putting my card details in and hit submit, it refreshes and I have to start all over again. Did this 5 times. I tried to use my laptop but the app is the only way to buy an eSIM. ### 1/5 — This app continually frustrates me *2026-06-26, version 35.0.102355* My app consistently shows the error message: “Login Failed- There was an issue displaying your account. Please wait a few minutes before signing in again.” I have automatic updates turned on, I have deleted and re-downloaded the app, I have obeyed the instructions of the error message, I have changed my password and passkey and nothing works. I like to pay monthly without auto updates as I adjust my plan based on my data usage for the previous month. This has been such a consistent problem that I’m considering changing my network provider! ### 1/5 — Doesn’t work *2026-06-26, version 35.0.102355* App constantly has issues. I can’t sign in. Nor can I recover my account. And when I try to contact someone in the app, says “something went wrong”. Desktop is fine. Mobile experience is horrendous ### 1/5 — Very annoying - constantly crashing *2026-06-25, version 35.0.102355* Tried to buy prepaid esim about 5 or 6 times and at the last screen before payment always crashes. Will have to take my money elsewhere ### 1/5 — BUG, CRASH *2026-06-25, version 35.0.102355* I can not buy esim from the app, it's crashing, no way to buy. ### 1/5 — Useless *2026-06-24, version 35.0.102355* This is my far the worst app I’ve ever used. Go through multiple steps to sign up and it takes you right back to the start. Absolutely useless ### 2/5 — Michael Goritchan *2026-06-23, version 35.0.102355* Have paid my recharge and have receipt - app still says I have to recharge or will expire tomorrow Receipt - 8jkpfjtk ### 1/5 — APP CRASHES *2026-06-14, version 34.1.99186* Crashes while opening security settings ### 1/5 — Just trying to buy a prepaid eSIM *2026-06-11, version 34.1.99186* I’m just trying to buy an eSIM through the app as instructed by the website for a new plan. App loops around and crashes. Please just fix it! ### 2/5 — Bonus *2026-06-08, version 34.1.99186* You offered a bonus. Could not see how to access the bonus. ### 1/5 — Very buggy *2026-06-07, version 34.1.99186* Always takes a long time to log in and renew. App seems to just launch a web browser ### 1/5 — Scam *2026-06-07, version 34.1.99186* I payed $14 last night for an extra 6gb of data. It charged me the money, worked for about 5 minutes and then sent me the sms saying i had ran out of data. The receipt is there but the data is not. absolute scam ### 1/5 — Can't even buy a product due to glitches *2026-05-28, version 34.1.99186* Keen to use the product but can't even select it and purchase. It is a horrible glitchy experience. Support confirmed this is the case and a widespread issue, a business that literally doesn't want your money 🤷🏼‍♀️ ### 1/5 — Broken Sign Up *2026-05-23, version 34.1.99186* Have tried to sign up for an eSim multiple times. The website that the app directs you to fails at multiple points throughout the sign up process, most often being the contact confirmation section where it just closes the webpage, bringing you back to the app to have another go from scratch. During one attempt, I managed to get to the payment section, however no area to input credit card information or conversely the paypal option appeared, leaving me no way pay. Wonder how boost is plans on growing revenue without a viable way for potential eSim-only customers to sign up. ## Most critical reviews (10 lowest-rated) ### 1/5 — Paying far too much *2026-08-22, version 35.0.102355* Don’t understand how huge gigabytes used up. ### 1/5 — CONVERT TO AUTO RECHARGE *2026-08-18, version 35.0.102355* Despite all the clear “help” screens and how easy it is to convert prepaid to AUTORECHARGE none of it works. So frustrating. My second attempt and another hour or more going down rabbit holes to dead ends. NOT IMPRESSED TELSTRA/BOOST. A REAL DUD. ### 1/5 — No one know how to solve problem *2026-08-10, version 35.0.102355* I have been transferred and transferred and the app is not working for my eSIM, and no one knows how to solve it. Wouldn’t say is all staff problems, but the app need to work and improved ! Never use this services again ### 1/5 — Doesn’t work *2026-08-10, version 35.0.102355* Not able buy a eSIM waste of everyone’s time!!! ### 1/5 — Poor design, barely usable *2026-08-09, version 35.0.102355* Managing payments is a right PITA with this app. Auto recharge always fails since you are out of data, they don’t even allow data to the recharge portal. If you need to update a card because autorecharge had failed, you cant. If you want to contact support, it’s all robots who cant understand anything. Many of the messages shown are woefully vague and clicking information messages doesn’t clarify their reason or meaning. Most of the most useful information the app gives you access to is hidden away behind menus. Should have much more detailed meaningful information on the dashboard. Doesn’t feel like humans were involved. Boost App is utter rubbish ### 1/5 — Awful service *2026-08-02, version 35.0.102355* Asked for a refund after less than 20 hours as I dint like the service provided and they told me no… ### 1/5 — Sometimes not working *2026-07-08, version 35.0.102355* I can’t recharge ### 1/5 — Overseas pack not friendly *2026-07-08, version 35.0.102355* Boost will cut into wifi call if the signal is not strong an use your calls allocated which is only 60 mins . This is not stated before buying ### 1/5 — Nothing works at all!!!!!! *2026-07-07, version 35.0.102355* This is by far the worst app I have ever had the misfortune to have to use. Nothing at all works. I can see my data, can’t sign in and support doesn’t even work. Now I’m stuck with no working phone! Never again. ### 1/5 — Crashes when you try and open security settings iPhone 17PM *2026-06-29, version 35.0.102355* Crashes when you try and open security settings iPhone 17PM ## Most praised reviews (10 highest-rated) ### 5/5 — FIVE STARS ALL THE WAY!👌 *2026-08-07, version 35.0.102355* Just joined Boost and it is definitely the best value for money purchase, fast & efficient service and wow amazing user friendly APP. A big lesson for other service providers as this is the best value for money and service on the market! 👌👌👌👏👏👏🙏🙏🙏 ### 5/5 — Excellent work *2026-07-15, version 35.0.102355* Great Service and when there’s a problem you Guys are always equal to it and more. Be Proud 🥳 ### 5/5 — Telstra service *2026-06-21, version 34.1.99186* Good service with boost ### 5/5 — Changing my plan *2026-05-09, version 34.1.99186* Boost gave me great help with this and patiently walked me through the process step by step. Thank you VERY much! ### 5/5 — Works OK! in remote areas *2026-05-09, version 34.1.99186* Very handy Not easy to sign up for. Burn through the GBs with Boost, lesser value, but totally beats all else, in no service areas! ### 5/5 — Boost *2026-04-02, version 34.1.99186* Boost are a great service, we’ve been with them for a number of years now. Hoping to be a gold star member with extra rewards for our 10 people we brought over. Great coverage too ### 5/5 — Really impressed *2026-02-28, version 33.1.96932* I am really pleased with the effort of the app, and the cost of the services they offer. ### 5/5 — Usage *2026-01-18, version 33.1.96932* Seems easy to use, no dramas. ### 5/5 — mrs davies *2025-09-24, version 31.2.92727* have had boost for many yeas now and never a problem ### 5/5 — Easy to use and great. *2022-10-17* I find this app easy to use and great to monitor data and text message usage. I had to update my credit card details and was so easy to do. Thanks for creating and updating a very helpful app. I will emphasise that I wanted to retain the full range coverage of Telstra. Boost appeared to be the only service that gave me that assurance and great value with a yearly subscription. I now have convinced my partner to save and move across from Optus which did not provide the same wide coverage in regional country areas when we travel to often. **Developer response:** Hey there, We're very happy to see this kind of feedback! We take pride in our coverage and glad to hear that we hit this mark. Feel free to let us know if you have any questions or concerns. Have a good one! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*