# My Boost

> Manage your Boost Mobile account, including payments and usage tracking. (iPhone/iPad app by Sprint Nextel Corporation.)

- Source: https://appshunter.io/ios/app/my-boost/id977262615 (this page in markdown: same URL + `.md`)
- Developer: [Sprint Nextel Corporation](https://appshunter.io/developer/490227820)
- Category: Utilities
- Price: Free
- Rating: 4.68/5 from 369,134 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 90 MB
- Languages: English, Spanish
- Released: 2016-01-04
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-boost/id977262615/reviews.md

## What is My Boost?

Simplify the way you manage your Boost Mobile account. Make payments, enroll in AutoPay, check your usage & more, all from your phone.

If you signed up for your Boost Mobile service prior to 10/15/21, please use this app to manage your Boost Mobile account. Otherwise, please find our new Boost One app from the App Store.

## Key features

- Account management
- Make payments
- Enroll in AutoPay
- Check usage
- Mobile access

## What do users think of My Boost?

Overall sentiment: neutral

**Pros**

- 🚀 Affordable service
- 👍 Reliable connectivity
- 🚀 Straightforward app
- 🚀 Easy account management

**Cons**

- 🐛 Inconsistent service quality
- 🔋 Poor coverage in certain areas
- 🔒 Concerns about account security
- 👎 Unhelpful customer service

**Commonly reported bugs**

- App authentication issues
- Billing errors and unexpected charges
- Incompatibility with certain phone models

**Most requested features**

- Ability to change payment due date
- Improved app functionality
- Better support for eSIM and unlocked devices
- More transparent data throttling policies

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/my-boost/id977262615/reviews.md

### 2/5 — Boost customer of 8 yes

*2023-01-20, version 7.4.0*

I have been a boost customer for over eight years I started on A $50 unlimited plan and then upgraded to the iPhone SE in which they told me I had to go up to the $60 unlimited plan because they were switching to 5G network but I have never received 5G service ever I have also learned that the actual unlimited plan itself is a gimmick because you don’t actually have unlimited data they use the word high speed data and Limit that amount which would be OK if I could use regular services after my high-speed data runs out. Once your high-speed data runs out you are no longer able to use GPS, Siri, and are barely able to get on the Internet I called Costumer Service to try to find out how I could get on a plan with more high-speed data and was eventually hung up on after being told I would have to buy a data pack would you get some very expensive! It would seem like after being a customer for so long he would get some type of better treatment but I guess not and Cearley Armando Brown boost customer of eight years

### 1/5 — Boost Up Program Interception by 3rd Party

*2023-01-17, version 7.4.0*

Be aware everyone of scammers! I know what to look for and how to avoid but some how my phone call to boost mobile to unlock my paid off iPhone so I can “Boost Up” was intercepted mid-call by a 3rd party claiming that “Boost Up Program just expired but luckily for me they have a 3rd party that has the same promotional services” I was looking at the current boost up webpage copyright for 2023 while on the phone so I immediately called her out saying “this is false advertisement if what your telling me is correct “ as I read the website details but then I hear a “click, brrrd welcome to boost mobile, for espanol press 1” automated services! She hung up and forwarded me back to the actual boost mobile line…. I’m not very happy with boost mobile in general it’s such a hassle every time to upgrade or with them sending me “bad” SIM cards.. I’ve been trying for a week to buy a phone!

### 1/5 — Worse customer service ever!

*2023-01-12, version 7.4.0*

To begin with, I would like to get someone I could understand and someone who talk louder. I was on the phone half the day trying to get a new payment method and it kept declining my card. It was not my card. It was customer service. The problem was they never put my new address in when I called it in. I figured that out today and was finally able to get a card in I asked for a customer service rep, and the girl came back like 10 minutes later and pretended like she was her, then when I wanted her supervisor, she said she couldn’t transfer me and that a supervisor had up to 72 hours to call me back. Why did she transfer me to herself and pretend to be a supervisor but she couldn’t send me to her supervisor? I can tell you why because they live through their teeth they need to re-train them and get some English speaking people in there. 17 years I’ve been with the company and it just gets worse and worse as for the phone service it so it is good.

### 1/5 — No excuse for poor service

*2022-11-28, version 7.4.0*

What a way to waste my time I couldn't believe the poor quality service I received from this app.. to call customer service is a joke .  All I wanted was my account number to change company because of the awful quality of service and I got bombarded by idiotic advertising embedded in the phone call I can truly say I hate the way this company operates .  I downloaded the app and it was a waste of space on my phone and could not provide me with my account number .   They make you talk to somebody who is over seas somewhere else and dosent understand me and was no help at all on the contrary I got punished and put on hold multiple times and I am currently on hold as i typed this review I would give them a -0 if I could

### 1/5 — Manager Complaint

*2022-11-10, version 7.4.0*

I talked to a representative named Victor and explained that 2 of the members on my family plan are in Florida without power and cell towers and what little reception they do have is rare to speak with them. I ask if there was anything Boost Mobile could do being a member with Boost Mobile for 11+ years and I never missed a payment and the one time I ask if there is any exceptions that can be made Victor said no it expired and I asked if they can help at all with making a partial payment and again was told no. I don’t know how low that customer service could be to be told no when I have been a member this long. I ended up having to pay the full phone bill even the 2 lines for the people I’m Florida and the rep showed no compassion or empathy for me at all. Said nothing could be done and no manager could do anything. I am telling everyone and posting this on all my social media platforms which all have a huge following about how Boost Mobile treats customers after they’ve used their service for over 11 years. Worst experience ever and now I’m considering changing cell phone providers.😡

### 3/5 — Set Due Dates

*2022-09-24, version 7.4.0*

I love the service I get ,but it seems that other than dropping service then picking back up later ( risking losing your number) is the only way to change my payment date. I’m currently coming due around the end of the month and want to change it to the first week of the month. Tried making a PARTIAL payment like an agent suggested, but that didn’t work and I had to pay the full months balance to get service back on. Overall service is great, but this lil detail forced me to drop from the 50$ plan to the 35$ plan. If I can get service set to the time I want, I’ll go back to the 50$ plan.

### 3/5 — Future E-SIM Support ?

*2022-09-09, version 7.4.0*

Been with Boost all my life (don’t know if that’s a good thing or bad). The times are changing now.. iPhone 14s are around the corner & they’re coming out as E-Sim’s (digital sim cards). As of right now you guys don’t support E-Sims🙃.. If you want to keep me as a loyal customer of 20+ years I suggest you get with the program Boost Mobile! Because I’ve already pre-ordered the iPhone 14 Pro Max & I’ll use it with or without your service😬

Sidenote: When paying your bill or viewing other plan options, why do you force out of the app & into the safari browser? I thought the point of the app was for users to do everything IN THE APP🫤
(my reasoning for giving 3 stars)

### 1/5 — Disappointing

*2022-07-22, version 7.4.0*

I’ve been with this company since 2006 I go way back from when you had the walkie-talkie phones I started out with sprint but when boost came along with the walkie-talkies I went to them 
I have paid my bill on time every month no problem never been shut down I just purchased a new phone that I’ve had problems with from day one the first problem was I wanted a iPhone 12 that was purple I got I phoneI 11 red I’ve had so many problems with this phone and no one was willing to help me resolve it I want to go somewhere else I know you don’t care but you ask for my review but I’m scared I might get treated worse off than what I already feel as though I am the representative I talked to was very intimidating to me I could go on about a lot of things that happened within the time I purchased my phone but I want thanks anyway for your service from a 62 yr old that feels intimidated

### 1/5 — Boost Service

*2022-06-03, version 7.4.0*

I purchased a phone from Boost mobile in April of 2020. All was well , in Nov of 2021 I received a new SIM card and was told that I had to replace my SIM card in order for my phone to be compatible with the new 5G network. I put the new SIM card in and my phone has been dropping calls every since, I have called Boost every month several times a month and my calls are still dropping, a supervisor informed me that my phone might not be compatible with the new network, I need to upgrade my phone, I don’t know about you I can’t afford to purchase a new phone that I just purchased because you told me my phone would not work anymore after January if I don’t change my SIM card which was working just fine before the change. I have been a member of Boost mobile since 2009 and have never had a problem, I don’t think should be acceptable, They have no problem receiving my payment every month, my service should be forthcoming like my payments, I shouldn’t have to purchase a new phone that should still be in working order, I have been a loyal customer and I should be eligible for a new phone considering my phone was working just fine before you asked me to change my SIM card.

### 4/5 — One problem has been fixed in years

*2022-05-31, version 7.4.0*

This app, for the most part, works as intended. I am able to add funds to my account so that they can take out the appropriate amount each month, which is great. But the one thing I am unable to do, which hasn’t been fixed in years, is that I am unable to make advanced payments. Whenever I do attempt to make one it says it can’t do the technical issues and I should try again later, but it never happens. Every month I am fearful that it won’t take out the amount and my service will end, and my shrinking bill will go back up to its original amount. It doesn’t help that I get texts/notifications warning me to pay my bill. When I switched to the new iPhone I was hoping this issue would have been fixed, but it wasn’t. While this is not a major issue, making an advanced payment would give me a peace of mind.

## Frequently asked questions about My Boost

### What can I do with this app?

This app allows you to manage your Boost Mobile account. You can make payments, enroll in AutoPay, and check your data, talk, and text usage directly from your phone. It simplifies the process of keeping your account up-to-date.

### Who is this app for?

This app is specifically designed for Boost Mobile customers who signed up for their service prior to October 15, 2021. If you joined Boost Mobile after this date, you should use the new Boost One app.

### Is this app free to use?

Yes, this application is free to download and use. There are no charges associated with managing your Boost Mobile account through this app. Any payments made for your service will be handled directly by Boost Mobile.

### What if I signed up for Boost Mobile after October 15, 2021?

If you signed up for your Boost Mobile service on or after October 15, 2021, this app is not for you. You will need to download the new Boost One app from the App Store to manage your account.

## Version history (last 1 release)

### 7.4.0 — 2021-10-28

• AutoPay enrollment box is pre-checked.
• Boost Mobile has updated the Terms and Conditions for AutoPay. 
• Minor defect fixes and improvements.

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## More apps by Sprint Nextel Corporation

- [My Sprint Mobile](https://appshunter.io/ios/app/my-sprint-mobile/id491126018)
- [Sprint Enterprise Messenger](https://appshunter.io/ios/app/sprint-enterprise-messenger/id1113771432)
- [Sprint Secure Messenger](https://appshunter.io/ios/app/sprint-secure-messenger/id1113780345)
- [Secure Wi-Fi](https://appshunter.io/ios/app/secure-wi-fi/id1138644600)
- [Sprint Call Screener](https://appshunter.io/ios/app/sprint-call-screener/id1229687123)

All apps by Sprint Nextel Corporation: https://appshunter.io/developer/490227820

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*