# My BT — user reviews > 207 indexed App Store user reviews of My BT by British Telecommunications plc, rated 4.00/5 from 121,121 ratings. - Source: https://appshunter.io/ios/app/my-bt/id979618672/reviews - App overview in markdown: https://appshunter.io/ios/app/my-bt/id979618672.md ## Newest reviews (19 of 207) ### 2/5 — Can’t get it to work with IOS 26.5.2 *2026-08-21, version 10.0.18* Logged on, set up a pin but it keeps asking to log on again and again, except for the pages that say network failure. Maybe the problem is not the app? ### 2/5 — Garbage *2026-08-19, version 10.0.18* As a brand new customer I am flabbergasted at the uselessness of this so called help and assistance app. Constantly logging us out, over two hours ‘connected’ to support. ### 2/5 — App bug WiFi control list *2026-08-18, version 10.0.18* WiFi control listed devices don’t update until one closes the app then reopens. ### 1/5 — App has not worked for days and can’t access my stuff *2026-08-14, version 10.0.18* What is going on the app hasn’t worked for days and cannot access my stuff, this is not okay. Please get it sorted out. Just say’s Bad Request. ### 1/5 — The worst app ever *2026-08-14, version 10.0.18* AVOID!Every month is a struggle to log on the app. Every month around the debit day the app is crashing again and again. Have to reset the password 12-15 times and still not working. The website is not working properly is logging on but when want to go in a different section of the website asks me to log in again and again. The Debit day same story Bank account not charged and have to pay another £10 just because the website is not working correctly. Next step is to go to court and prove how BT IS SCAMMING clients. AVOID!!!!!!!!!!! ### 1/5 — Speed test cuts off *2026-08-13, version 10.0.18* Speed test was fine until app updated. Followed all instructions won’t run speed test. Updated to smart hub 3. Came without seal. Box with label literally opens straight up. Very insecure. Couldn’t get through to anyone to send a full sealed delivery box. Speed test still won’t work through app. ### 1/5 — Never been able to sign in *2026-08-13, version 10.0.18* Contacted customer service twice they don’t seem to have any idea ### 1/5 — Slow. Clunky. Unintuitive *2026-08-13, version 10.0.18* Probably the most difficult app to use on my phone. Most frustrating thing currently is the figures shown for mobile data usage which is giving me 3 different totals in different parts of the app. Looks like I’m close to my limit on one but I’m nowhere near it in reality. I don’t trust this app or the BT data systems behind it. The app alone has become enough for me to move my broadband now let alone the price in comparison to major competitors. I’m a very long term customer who’s had enough. ### 1/5 — Tapping to download a bill doesn’t do anything. There is no reason left to keep using this app. *2026-08-12, version 10.0.18* The only reason I had left to keep using this slow and frustrating app was to easily download my bills as PDFs. For the past few months, tapping to Download a bill doesn’t seem to do anything. WORKAROUND: After tapping to Download a bill (and nothing seeming to happen), I can find the PDF of the bill if I use the Apple "Files" app - though the PDF is in a strange location, and this is far from intuitive or easy for a "normal" iPhone user. Under Browse > On My iPhone > My BT there is a list of files with strange names and types (.json, .sqlite, .pen, .crt, .log). The .pdf file(s) in that list are the bill(s) I have clicked to download in the MyBT app. I can then click on the PDF file (or click the 3 dots menu to "Select" and click on multiple PDF files) to then access the "share sheet" with its icon - and then choose where to copy it or which app to send it to in the usual way. I do have to remember that this will copy the file(s) so I have to go back in to the "Files" app and delete the PDF(s) from the My BT folder after successfully opening or saving them elsewhere. Otherwise the PDFs will sit taking up storage space on my phone unnecessarily. PLEASE get this fault fixed asap. ### 1/5 — Does not work *2026-08-11, version 10.0.18* I have given 1 star only because there is no option for no stars. This app does not work. It opens to a blank page with only a Restart button which reloads to the same blank page. Ironically the help page for the app also does not work and gives a server not found error message. ### 1/5 — App doesn’t work after last update *2026-08-11, version 10.0.18* Can’t even view my bill anymore!!! ### 1/5 — Unusable *2026-08-11, version 10.0.18* This app will not let login 99% of the time. On the odd occasion I can get access, it only shows me a long closed acct and tells me I have nothing to pay. I’ve spent hours on the phone with BT on multiple occasions and still they can’t fix this. I will not be renewing my contract. ### 1/5 — Awful *2026-08-10, version 10.0.18* Glitchy, unable to even sign in, and when I am (miraculously) signed in the speed test conveniently does not work. Broadband speed has been consistently abysmal. ### 1/5 — My bt *2026-08-10, version 10.0.18* Does not work ### 2/5 — Missing *2026-08-09, version 10.0.18* In the latest update you can’t see whether your device is connected via 2.4 ghz or 5ghz ### 1/5 — A BACKWARD STEP *2026-08-09, version 10.0.18* Can’t use the speed check since going to full fibre ### 1/5 — Rubbish *2026-08-09, version 10.0.18* Can’t get in App…. again!!!!!’Have WiFi controls set but can’t get In app to change as this is now the only way ### 1/5 — Intentionally unhelpful? *2026-08-09, version 10.0.18* Always forgets my log in. Same on the web to be honest. Must be intended as it’s been like this for so long. Puts me off considering a (fractionally cheaper than ee) bt mobile sim. Now as a bonus I can’t tell what the signal strength is to certain devices - it only shows connected or not. Currently shows how much the contract has to run. That’s good. Might keep an eye on that and time ‘leaving’ better than I would’ve done otherwise. ### 1/5 — Worst app *2026-08-09, version 10.0.18* Logged in 3 times and the app still never showed up as logged in each time - after logging in successfully each 3 times. Happens same on website too. Sort it out BT. ## Most critical reviews (10 lowest-rated) ### 1/5 — Completely unnecessary app *2026-08-26, version 10.0.18* Thanks for making me waste five minutes of my time just so I can check my dad‘s bill, after you’ve billed them incorrectly. What a great feature and what an absolutely useless app. App is all about trying to sell you BT’s overpriced services and is actually functionally terrible; what a pathetic waste of time. A well deserved one star. ### 1/5 — Doesn’t work *2026-08-23, version 10.0.18* App doesn’t work. Keeps saying to retry or log in again, over and over. Can’t communicate with developer to raise issue. If issue is sorted, will consider removing this review. ### 1/5 — Never keeps you logged in *2026-08-23, version 10.0.18* Always signs you out never keeps you signed in it’s annoying ### 1/5 — Opens on blank screen *2026-08-22, version 10.0.18* There’s nothing but a blank screen when the app opens ### 1/5 — Update to usable *2026-08-21, version 10.0.18* Since the update, and having to re-log in again, can not manage my call list, app says I do not the feature on my account, which I pay for. Can not even block scam calls why? Log in, your product and am asked to add feature. Was the app tested before go to the public? ### 1/5 — Not great since update *2026-08-21, version 10.0.18* Ive had to log in again like I’ve never used the app before and when I eventually found my bill, I downloaded it but still can’t see it. This app is worse than terrible! ### 1/5 — Martyn Dunt *2026-08-21, version 10.0.18* I have been a BT customer for 2 months now and they still haven’t resolved the issue of me not being able to register on the myBT app as it refuses to recognise my postcode even though they have promised to fix it after a lot of very long phone calls, rubbish! ### 1/5 — Garbage *2026-08-19, version 10.0.18* I have recently rejoined BT after being with another broadband provider and need access on the app to activate security options and view my bills. The app does not load for me, I have tried it on two different devices, installed and uninstalled and still it will not work. From an IT based business, this is totally unacceptable. ### 1/5 — APP NEVER WORKS *2026-08-18, version 10.0.18* I can never get this app to work. As soon as I’m logged in it states that it can’t load the page. You get 3 retries and then it just takes you back to login. What’s the point when you need to manage your bills etc online!! SORT IT OUT BT ### 1/5 — Mybt app *2026-08-15, version 10.0.18* This is probably the worst app ever created , it never works, I always have problems logging in and it keeps crashing and going round in circles, Not sure who the app developers are but they are clearly not skilled enough to to fix the problem ## Most praised reviews (10 highest-rated) ### 5/5 — Never works properly WANK app *2026-07-24, version 10.0.11* Was logged in earlier and surprise surprise now can’t load my details, just returns error, tried from IOS and android. To sum up a load of WANK ### 5/5 — Broadband *2024-07-15* Hi I have now left broadband with bt the most that I could get was 2 and apparently that’s all I was promised. Living out in the sticks was the main problem as they couldn’t guarantee us any more. I terminated my broadband but was keeping my land line in there wisdom you ended up terminating both broadband and telephone line which I wasn’t aware of because you sent confirmation e Mail to an account you closed for lack of use. I repeatedly rang bt to spend about 2 hours on average talking to a different number of people about this issue. All very helpfull but unable to solve the issue. I had to take out a new contract for phone which was a completely different number then wait to try and get my old number back which I aventually did. As airband said they would pay cancellation fee up to £250 pounds I had to send prof of termination amount from bt although they were supposed to send me paper account asked for in May I have tried to access my bt account this morning no joy phoned bt man on other end of phone couldn’t access my account either said he would get permission to send pdf file to my email still haven’t received it. Bt has now allowed me into my account and I have sent relevant documents to airband. If anyone is thinking of changing there broad band to airband I would say go for it ### 5/5 — Brilliant Telecom *2020-11-04* Brilliant speed throughout the entire day and brilliant signal throughout the entire house and brilliant service throughout our entire order and beyond by brilliant staff based entirely here in the UK and all at a brilliant price for everyone including existing loyal customers. At long last the sleeping giant that was BT has finally really turned it all around. Brilliant Telecom! All the minnows will never be able to compete with this now and will soon be heading for the buffers. The killer blow that will let BT rule supreme will come when its entire sleazy snake oil marketing department is sacked and all those get out clause tiny printed terms and conditions go and there is not one asterisk in sight. That will be the day when it once again becomes a big honest John player that doesn’t need to grift customers out of their dosh as if they were marks on the street because suckers are born every minute. Millions more will then buy BT broadband because it simply does what it says on the tin. Give the good guys in BT more power to their elbow by signing up fast now so that they can then get rid of the baddies (they’re all yanks or wannabe yanks) still in the firm sooner and we customers can then get the BT back we all once loved again. **Developer response:** Hi Truth in London, thank you for your review and honest feedback. Thanks, Paddy ### 5/5 — BT Service *2019-10-02* Ongoing problems with BT considering I pay £85 pmonth. We were not able to receiveUHD after upgrading and players kept dropping out. New TV box sent to us just after 7 months of upgrading. New plug in adapters sent as others not showing blue data light. Wi fi dreadful from the hub 6. Hub 6 replaced after 2 engineer visits. Was advised would not have to pay fee. Guess what £85 posted to bill. Complained and escalated due to poor service. When escalated was advised Manager would call me within 5 days. Guess what, no call after 10 days so I had to chase again. New booster plug ins ordered & advised would receive Tuesday 1st October. Guess what. It’s 8.45pm Wednesday 2nd. Still not received. Absolutely shocking customer service from BT this year. Equipment is poor quality, communication is dreadful. Time to take this up with the press & consumer association. Not good!!! **Developer response:** Sorry to hear about the problems you've had with your service. Drop us a message on Twitter @bt_uk or Facebook and we can try to help you with the issues you are having. Paula - BT UK Team ### 5/5 — BT are a rip off ! *2019-06-23* I am an OAP with very little spare money after all bills are taken care of , I took out BT Sport for my son to watch one game of football , then decided to cancell in the cooling off period , all went well after speaking with BT customer service , they were all really understanding and very reassuring which put my mind at ease , then 3 months later I checked all my bank direct debits to find BT are still charging me for BT sport , a product I cancelled and never watch , I have just noticed a note on my account that reads , BT sport was cancelled in the contract period therefore I will be charged for this until the end of my contract , something that was not explained to me clearly , So be aware of contacting BT customer services , without recording everything in the conversation , From a discusted costumer of rip off BT ! ### 4/5 — Last caller *2026-07-29, version 10.0.11* I like the improvements you’re gradually making to the BT app; I’m no longer finding problems logging in with FACE ID 👍Good stuff 👍. HOWEVER, simple things like viewing who last called (I know landlines are antiquated and, like most people, I do not use) BUT I get cold callers sometimes so like to block. Accessing notifications is simple enough within the app but why why why do you then get taken to the website, with long winded log in, password, cookies etc, just to see who called so you can block the number? This helpful facility needs to be all within the app. In fact EVERYTHING you offer within the app, needs to be accessible, and not require log in and forgotten passwords. The app is good BUT it needs to do everything it says, NOT redirect you to an annoying website please. ### 4/5 — Hub manager *2026-05-16, version 10.0.8* I like the improvements you’re gradually making to the BT app; I’m no longer finding problems logging in with FACE ID 👍. Lovely having full access to hub manager on the app now👍, to see everything at a glance, (it proved impossible to scan the QR code on back of hub though - just so small, just went dark and blurry) but entered it manually. This is a good improvement. Everything in one place now, and a lot less redirecting to the antiquated website. Good stuff 👍 ### 4/5 — Much better now *2020-04-28* Revision: Since the review below version 8.4 has been released which is a significant improvement. Current mobile and data usage is available and your current package is clearly shown. The hub can be also be controlled from the app and the whole thing feels much slicker without constantly linking to the website whenever you click a button. This app is poorly designed for the customer and aimed solely at generating more sales. For example the only place you can find out what package you are currently paying for is in previous bills. Click on ‘My Package’ and all you are presented with are more offers, most of which you may already be signed up to. Click on ‘Manage’ anywhere in the app and instead of seeing what your mobile data is, or what broadband speed you are getting, you are instead sent directly to a checkout to purchase a service which you haven’t yet chosen. All very unhelpful really. Overall it could do with fewer pictures of models relaxing while wearing a bit too much denim and more useful information about the service you’re paying for. **Developer response:** Thank you for your feedback about the app. I appreciate the time you have taken. Cheers, Robbie - BT UK Team ### 3/5 — Authentication Issue *2026-08-20, version 10.0.18* There is an authentication issue when trying to view my outgoing calls via the App. If I want to view them via the Website, that works fine; the authentication token is correctly passed to the outgoing calls screen and I can see my calls. If I try exactly the same thing via the App, the authentication token does not get successfully passed to the outgoing calls screen and it asks me for my user name and password which it then fails to accept despite both being correct. There are two issues here. 1) The App should accept the authentication token sent to the outgoing calls screen. 2) The correct user name and password should be accepted by the outgoing calls screen in the App. Both these issues mean that I am unable to use the App to view my outgoing calls; I am forced to use the Website. ### 3/5 — Mobile usage wrong *2026-08-06, version 10.0.18* New update today but still can’t solve an ongoing issue with mobile usage. One page shows I have used 2.5 of my 4 Gig . Wrong. On the billing section it shows 1.5 of my 4Gig allowance. Correct. How about getting this fixed once and for all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*