# My Bupa — user reviews > 127 indexed App Store user reviews of My Bupa by Bupa, rated 4.60/5 from 53,219 ratings. - Source: https://appshunter.io/ios/app/my-bupa/id1533430104/reviews - App overview in markdown: https://appshunter.io/ios/app/my-bupa/id1533430104.md - Rating breakdown: 5★ 44,511 · 4★ 4,197 · 3★ 1,255 · 2★ 548 · 1★ 2,708 ## Newest reviews (10 of 127) ### 2/5 — Small file size *2026-07-27, version 2.49.0* Unlike the online portal which accepts files up to 10MB the app only accepts 5! In the end I had to email my photo to myself and download onto my laptop- not very efficient use of my time! ### 2/5 — Bugs and crashes *2026-07-21, version 2.49.0* Every time I try to use the app it crashes. Blank box with a ‘done’ box, can’t click done to move on, app freezes. Unusable. ### 2/5 — Loop *2026-07-09, version 2.47.1* Requests referral but doesn't give you options on how or where, just to restart the request for treatment. ### 1/5 — Just another really poor app I’m afraid *2026-07-08, version 2.47.1* Poor on all fronts ### 2/5 — Poor Customer Experience *2026-07-08, version 2.47.1* BUPA sends me an email to complete an assessment, the email compels me to download the app (no web alternative), the app redirects me to the email again…. ..and the loop continues. Life shouldn’t be this difficult! ### 1/5 — Terrible *2026-07-06, version 2.47.1* This app is practically unusable. Freezes with no ability to go back a page. Just craps out at the drop of a hat. Infuriating, most likely so you’ll give up and not bother making a claim. So sneaky to just make unusable tech. ### 3/5 — Special characters *2026-07-05, version 2.47.1* I like the app, but having to remove all special characters from text, where even parenthesis and slash is considered special, is a bit annoying. Please fix that. ### 1/5 — Video calls didn’t work for me *2026-07-04, version 2.47.1* Video calls didn’t work for me unfortunately- tried closing the app to no avail, so had our visit over the phone instead. Unfortunately this debugging ate roughly 10 mins into the appointment ### 5/5 — Appt Julie Taylor *2026-07-02, version 2.47.1* V good and helpful ### 1/5 — Awkward *2026-07-02, version 2.47.1* Unintuitive interface…. Never know where to go for what. Make it clearer ## Most critical reviews (10 lowest-rated) ### 1/5 — Attaching receipts is a nightmare *2026-08-21, version 2.50.0* I thought making my claim through the app would be easy but has been more faff than I expected. Taking a photo of your receipt/invoice through the app is pointless as the app then complains the photo is too large which the user has no control over. The app should resize the image to get around this. I then had to go to my laptop to convert the picture to pdf which the app would still not accept. It seems to just hang when I try to attach that. Not the seamless experience I hoped for ### 1/5 — App broken *2026-08-17, version 2.50.0* App update broke the app crashes on launch now ### 1/5 — Shockingly bad *2026-08-11, version 2.50.0* Absolute rubbish pure frustration, designed to make it so difficult to make a claim you don’t bother. Shame on you Bupa! Logs you out when upload photo, won’t accept a normal size photo. Stops working. Rubbish ### 1/5 — Rubbish App *2026-08-06, version 2.49.0* Come on!!! Every field has a limited character count. The keyboard covers the screen. It’s awful. ### 1/5 — upcoming appointment *2026-07-31, version 2.49.0* I am looking for an upcoming appointment and have deleted the email. cannot find on here which i thought would be standard very poor ### 1/5 — Not a great app *2026-07-31, version 2.49.0* Half of the information contained on the app is unavailable to me, no information about cover, no documents etc. just says try again! ### 1/5 — Tricia Gornall *2026-07-27, version 2.49.0* Can never get it to accept photo of receipt always have to email separately app never works properly takes several attempts to get it to work sometimes lets you key it all then says not available try again later after it’s all been checked it’s a nightmare ### 1/5 — Forever changing, can’t find docs *2026-07-21, version 2.49.0* I can never actually find any of my data every time this updates. Old docs are missing and previous appointments. Sign in is like something from the late 90’s. ### 1/5 — Pls fix *2026-07-11, version 2.47.1* Not intuitive, Always down. What’s the point. ### 1/5 — No show *2026-07-10, version 2.47.1* Doctor did not show up for the appointment ## Most praised reviews (10 highest-rated) ### 5/5 — Bupa *2026-08-17, version 2.50.0* Great service and well worth the money. The staff are excellent to desk with and speak too. ### 5/5 — Great service *2026-08-17, version 2.50.0* Spoke to a lovely nurse who was incredibly helpful and set me up for a referral with no fuss. Felt very reassured ### 5/5 — GP so kind and helpful *2026-08-08, version 2.50.0* Excellent appointment with a very kind and helpful GP ### 5/5 — Helpful guidance *2026-07-25, version 2.49.0* Clear & helpful guidance given on my issue, how to self manage & my options for further treatment. ### 5/5 — Review *2026-07-21, version 2.49.0* This is a review ### 5/5 — First Rate Service *2026-07-20, version 2.49.0* Signed on to my app for the first time, same day appt and discussed some really clear options for treatment and potential further investigation (if required). Excellent service ### 5/5 — Great service *2026-07-18, version 2.49.0* Really helpful information and advice. Easy to talk to. ### 5/5 — Mr RB SPROAT : *2026-07-15, version 2.48.3* BUPA is my Favourite Health Insurer ### 5/5 — SORTED NEXT DAY :) Planned system upgrades prevent making claims *2026-07-13, version 2.47.1* Not clear when system upgrades will be finished and unable to make a claim in the meantime ### 5/5 — Great app *2026-07-06, version 2.47.1* My Bupa app is excellent, easy to use and informative. Bupa are very quick to respond to claims and queries made through the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*