# My Byte — user reviews > 139 indexed App Store user reviews of My Byte by Straight Smile, LLC, rated 4.70/5 from 20,652 ratings. - Source: https://appshunter.io/ios/app/my-byte/id1583701429/reviews - App overview in markdown: https://appshunter.io/ios/app/my-byte/id1583701429.md - Rating breakdown: 5★ 17,687 · 4★ 1,492 · 3★ 536 · 2★ 200 · 1★ 737 ## What do users think of My Byte? Overall sentiment: neutral **Pros** - 🚀 Convenient and effective solution - 👍 Personalized support and treatment plans - 💡 Includes life insurance as part of treatment - 👍 Easy instructions and amazing people - 🚀 Helpful app for tracking progress **Cons** - 🐛 No response to check-ins or inquiries - 🐛 Glitchy app needs fixing - 🐛 Hyperbyte stop connecting - 🐛 App doesn't work, only website access - 🐛 Constantly freezing and crashing **Commonly reported bugs** - App doesn't sync with Hyperbyte properly - Incorrect aligner step tracking and progress updates - Check-in feature not working as expected - App login and access issues for existing customers **Most requested features** - Add option to manually update Hyperbyte usage streak - Allow editing of aligner switch dates in the app - Improve photo check-in functionality - Add retainer management features - Improve app sync and connectivity with Hyperbyte ## Newest reviews (19 of 139) ### 1/5 — Poor service *2025-05-22, version 1.7.0* Terrible customer service. There have been issues with my byte and they won’t admit it’s just not going to work for me. I have wisdom teeth and the byte cracked a filling. This required work and now the retainer doesn’t fit at all. ### 1/5 — Scam for money..? *2025-04-11, version 1.7.0* So this is going to be long but essentially I bought the byte aligned treatment and protection plan for just under 3,000 dollars. All was going fine until they moved me onto my next set and so I had thrown the old ones away. My mistake I thought new box new process. Then they told me to go back to my old set, when I explained I had thrown them away they said I voided my protection plan and they could no longer continue to work with me. That was confusing to me because what was the point of purchasing the protection plan if it doesn’t account for mistakes..? I complained to them saying it was just a mistake they then sent me one more set and told me that to keep my protection I would not throw away the old set and to also get a replacement every 6 months which they would then remind me when it is time. Then they had me sign something which I did. I had thought all was well and so when I reached out because this set is old and a little broken they said that “I don’t meet the criteria to renter treatment”. When I asked why they just repeated the same thing. Because my treatment has ended I figured this would be a perfect time to really conclude what I think. So first off the app barely works. They send you emails and such and it’s never in app. What’s the point of having an app that requires you to go onto a site every time. 2nd thing the aligners are cheep, they crack easily don’t often fit comfortably because they don’t cover the whole teeth. Not to mention they really only give you the impression that it’s fixing your teeth because it only really covers the front teeth. The back ones will be in disarray. With that in mind, it also will not necessarily make your bite even. I felt I had a pretty even bite beforehand but by shifting my teeth my often don’t connect now. Also note by not wearing the retainers your teeth will shift back. By canceling my service essentially my teeth will revert back and I’ve wasted my money. The customer service takes quite a while to receive response and is often unhelpful. Giving automated responses and so you have to keep going through the process to talk to someone to then be transferred to a superior all through email. I’m not one to complain a lot but I’ve received better customer service in the worst places. I know for a fact this company will probably just take my money and run so I’m here to just warn you. If you do try to this company don’t throw away your retainers, don’t purchase the protection plan, and honestly understand that this may be more hassle than just going to an ortho. ### 1/5 — no response at all *2025-04-06, version 1.7.0* i have been in my retainers for 2 years, 15 up top 9 at the bottom. 3 of my top ones have broken. i’ve emailed the company about this numerous times none responded to, i’ve spend over 3000$ on this and should have better communication this is absurd. i will be taking legal action against them 1/5 stars because at least my teeth straightened up but this company is horrible to responding ### 1/5 — Never got 2nd tray *2025-03-31, version 1.7.0* This company never sent me my second tray of aligned. They just kept telling me to do another week and send new photos. I even tried to speak with a representative, and got the same answer. At one point, I thought they were going to send them, but they never did. ### 1/5 — DO NOT DO IT *2025-03-25, version 1.7.0* I paid an extra 700 dollars for the insurance and they will not send you a replacement. I have sent many emails about this and still nothing. I wish I could get my money back because I paid for nothing. I would not recommend for anyone. ### 1/5 — not working with iphone 12 *2025-03-12, version 1.7.0* tried uninstalling and redownloading the app, but it immediately crashes. is it no longer functioning for iphone 12? ### 1/5 — Complaint *2025-03-04* I have been using byte for a couple months and I’d have to say I’ve had the worst customer service experience trying to apply my insurance. I’ve been given incorrect links through the app continuously that don’t direct you to the correct sight. Also given incorrect phone number to contact the insurance team you just in touch with a regular byte member that gives the same number that contacts the same team. I work in billing and this has been a complete circle back to where I was the communication is horrible. I tried to tell the representative that I am trying to apply my anthem insurance and they tell me they can’t apply my delta which is the incorrect insurance. It’s very unprofessional especially since I’ve been paying close to $100 a month and I’ve seen no results ### 1/5 — Retainers *2025-02-25, version 1.7.0* Unable to wear my retainer due to my periodontal disease. Getting headaches and pain. ### 1/5 — Scam *2025-02-17, version 1.7.0* Scam! Avoid at all costs ### 1/5 — Bad product *2025-02-15, version 1.7.0* Did not change my teeth at all, and over charged me. ### 1/5 — Support does not help *2025-02-03, version 1.6.9* I am having problems with my headliners and I have submitted multiple support requests and they have never gotten back to me. I am still waiting for the email and it has been months since I had my problem and asked for help. Terrible support service. Paying thousands of dollars for aligners and they don’t even help me when I need it. ### 1/5 — Can’t complete Check ins *2025-01-31* I’ve had trouble with this app from the beginning. I have not been able to complete check ins. Once I select a date and then click continue, it takes me back instead of actually continuing. This is awful, especially if you are unsure about the fit of a tray and are needing check ins to receive the remaining trays past your initial 15. The aligners work great worth the money, the app, the tech support is severely lacking. If you go online to their website and follow the directions of uninstalling and reinstalling you are worst off. Now the app won’t open. I also couldn’t find a way to conduct checkins on the website. Hopefully this issue gets rectified soon. There is a lot of money, self esteem and an actual great product, riding on an app. ### 1/5 — Big regrets *2025-01-28, version 1.6.5* These aligners don’t work. I’ve been using them for almost 3 years after a 3 month plan. I keep getting aligners that stop moving my teeth and they send me new ones that do the same. I think their business model is to just keep sending you cheap plastic until you give up and realize you’re out $1200. ### 1/5 — Byte does not fix your teeth *2025-01-28, version 1.6.5* The byte program does not fix your teeth. I am five years into a four month program and my teeth are still not straight. ### 1/5 — Out Of Business *2025-01-10, version 1.6.5* I think this company has gone out of business. They don’t answer phone calls or emails now, there’s just a recorded message. The worst part is they only send you half of the aligners. So now anybody who paid around the same time I did is stuck only able to get half way through treatment. I’m not going to bother completing the first box of trays because I’ll never get the rest of them. It’s criminal. ### 1/5 — Fraudulent *2025-01-06, version 1.6.5* Don’t buy 10 retainer package they will never ship them to you ### 3/5 — Progress *2024-12-31, version 1.6.5* Not impressed so far ### 1/5 — Not accurate *2024-12-29, version 1.6.5* After having to reset my log ins countless times Ive followed each weekly step and now that my aligned are completed Im not happy with the final outcome ### 1/5 — Immediately crash after open the app *2024-12-03, version 1.6.5* Immediately crash after open the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Do not purchase *2026-02-16, version 1.7.0* I purchased rhythm and they switched up the plan. After I already purchased it. Then they told me they would send me my other aligners and still haven't sent them to me. It's been over a year. They only sent me half of them to start, but I paid for all of them up front. Still waiting over a year!! ### 1/5 — Bad Customer Service *2025-12-14, version 1.7.0* I went through the entire process and just need them to send me my retainers and I have emailed them probably ten times and they just keep saying we will review this information and get back to you. It’s been MONTHS and my teeth are moving and they owe me my retainers I paid for them. ### 1/5 — Scammers *2025-09-16, version 1.7.0* No customer support - do not buy from these people ### 1/5 — Too much difficulty receiving helpful service *2025-09-08, version 1.7.0* It is terrible trying to navigate their site. I’m having trouble buying replacement retainers. They want me to sign inform and will not give me ### 1/5 — Are they out of business? *2025-08-30, version 1.7.0* Can’t get my retainers orders - can’t get customer service. I can log into my account but just get stuck in an endless loop trying order my new retainers. Been on this program for 3 years and all of a sudden I am ghosted??? ### 1/5 — Useless app *2025-08-03, version 1.7.0* You can’t do anything in the app. You can’t order retainers. Literally everything has to be done on the site. ### 1/5 — Don’t waste your money *2025-08-03, version 1.7.0* I used the liners couple of months and it is not help me they always send me incorrect aligners. I tried to call customer service and they provide service via phone. How support can see my teeth via the phone chat. Do not buy the stuff and do not waste your money ### 1/5 — Frustrated & Lost *2025-07-29, version 1.7.0* The app is not properly tracking progress and will not let me alter or update my details. When contacting customer service I am given no help with the exception of them trying to sell me additional things. I was suppose to have a “lifetime” guarantee however there is no support or guidance. I spent an outstanding amount of money on my treatment plan to have an app that does not properly work, a dental team that is nonexistent and a loss of funds I won’t see any benefit from. ### 1/5 — Did not have good results *2025-07-15, version 1.7.0* I wore the aligners as instructed but did not see results. ### 1/5 — Don’t waste your money *2025-05-29, version 1.7.0* Will not ensure that you’re happy with your end result before forcing you into retainers. I normally don’t write bad reviews and I wished that I paid attention more to the ones I saw before I invested in Byte. I followed the directions and check-ins religiously and would report ill fitted aligners/pain during each check in. I was never told to stop and stay in a set of aligners for a longer duration or given any guidance other than to file down pain points. I got through my entire top treatment and was devastated that my teeth didn’t look much different. The app prompted me to order retainers and I put in a request that I wasn’t happy with my results. Then, and only then did the dentist that was supposed to be looking at my check-ins actually decide to look at my progress. I was then instructed to go all the way back to step 4 of my treatment plan and to wear the aligners longer. I went through and did the entire process again from step 4. My aligners fit great with the Extended amount of time. But I again finished my top treatment and my top teeth still weren’t straight. They sent me an “over correction” with a few more aligners. During this time my app quit working properly because it wouldn’t recognize the “over correction aligners” that they assigned to me. I had tried multiple times to get it resolved before I gave up. I wasn’t able to check in and it wouldn’t offer the right number of aligners on my app. So I just did my best to change out my aligners when they felt comfortable without gaps after 3+ weeks. I finished the treatment and my front teeth (while much better than they used to be) are still not straight. I tried again to see if they could fix this as they “guarantee” that they’ll make sure you’re happy with your end result and was told I wasn’t eligible for anymore aligners. (I suspect because I had just finished paying them off). I’m disappointed and feel that I wasted over two thousand dollars because I am going to have to go to my regular dentist to finish the treatment. ## Most praised reviews (10 highest-rated) ### 5/5 — The app cares *2025-01-10, version 1.6.5* This is a good app. ### 5/5 — Byte Aligners *2024-08-22* Byte aligners and the BYTE company stand out for their innovative approach to orthodontics, offering a convenient, affordable, and effective solution for achieving a perfect smile. BYTE's clear aligners are designed to fit seamlessly into daily life, allowing users to straighten their teeth discreetly and comfortably. What truly sets BYTE apart is their commitment to customer satisfaction, with personalized support, easy-to-follow treatment plans, and the use of HyperByte technology, which accelerates results. The company’s emphasis on affordability, with financing options and no hidden fees, makes high-quality dental care accessible to a broader audience, all while maintaining a user-friendly and customer-centric experience. BYTE aligners offer a convenient, affordable, and effective way to achieve a perfect smile, with clear aligners that fit seamlessly into daily life. The company excels in customer satisfaction, providing personalized support, easy-to-follow treatment plans, and HyperByte technology for faster results. What really makes BYTE stand out is their inclusion of life insurance as part of their treatment package—a thoughtful gesture that shows they truly care about their customers' well-being beyond just their dental health. **Developer response:** We appreciate your feedback on the app’s user-friendly features and customer-centric approach! It’s great to hear you value the convenience and support we offer. Thank you for sharing your experience! ### 5/5 — Keeps me on track *2024-08-18, version 1.5.10* App is super helpful to keep me on track. I would honestly forget to use the hyper byte, but the app reminds me daily! Great addition to the regimen ### 5/5 — Very Easy *2024-08-14, version 1.5.10* I have been using the Byte aligned now for 14 weeks. I can really see a difference. I’m very satisfied with the progress. ### 5/5 — GREAT!!! *2024-08-08, version 1.5.10* I am so happy that I found Byte. They do such a good job and their pricing is very good! ### 5/5 — Excellent *2024-07-17, version 1.5.9* Highly recommend 🙏🏼excellent results would love a retainer with all back teeth next time ### 5/5 — Better than my ‘my smile direct’ . *2024-05-28* I had smile direct before Byte. I had to stop using them cause theirs werent fixing my teeth and they hurt SO bad on my gums . They give you and file , like a nail file to file them yourself . SMH . Didn’t work at all. Needless to say waster of money. Byte’s customer service is A1! On point! They are so nice and cool to help you. Your totally not a problem when your are calling about issues , if there are any. Also the hyper byte is Amaazing!!! I mean it made my smile look like I’ve had braces. AH-mazing!!! So happy I went with Byte! Y’all rock!! ### 5/5 — Easy to get started!!! *2024-05-21* So far my Byte journey has been very nice. I ordered the impression kit and it came very quickly. I completed all of the steps and then sent it back and then within I want to say two weeks I received my treatment and retainers. The whole process really took less than 30 days and that’s true inception to, receiving my treatment plan so so far it’s been a good journey. I haven’t worn retainers in a long time and these are very comfortable and the experience has been very interactive which I like. ### 5/5 — Down to the first bite! *2023-04-01, version 1.2.3* This takes getting used to in the beginning, do not quit! Painful taking the aligners out the very first time and eating may be hard because of tooth sensitivity. Do not give up! Results will come with patience and consistency. You will be rewarded with a straight and perfect smile. ### 5/5 — Customer service *2023-03-18, version 1.2.3* I received my first set of aligners, spent hours trying to get them on. I had read some reviews that said Byte customer service could be difficult to deal with, so I was discouraged. I emailed back and forth with customer service and sent in photos. I received my new set of aligners that fit perfectly within two weeks or so. Very quick response and fixed the issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*