# my care. by Dignity Health — user reviews > 37 indexed App Store user reviews of my care. by Dignity Health by Dignity Health, rated 4.00/5 from 115 ratings. - Source: https://appshunter.io/ios/app/my-care-by-dignity-health/id1205548041/reviews - App overview in markdown: https://appshunter.io/ios/app/my-care-by-dignity-health/id1205548041.md - Rating breakdown: 5★ 83 · 4★ 2 · 3★ 4 · 2★ 2 · 1★ 24 ## Newest reviews (15 of 37) ### 1/5 — Terrible app *2022-09-30, version 90.14.1* Care just takes me to the web interface with Safari, so it’s not much of an app, but my Portal just gives me internal server errors or bad request. Care is the only “app” that works for now so it’s better than nothing. **Developer response:** Thank you for providing us with your feedback for the My Care app. We are working on improvements to make adjustments to better meet the needs of our patients and consumers. ### 1/5 — Couldn't schedule an appointment, "prayer" thing feels intrusive *2022-09-21, version 90.14.1* I couldn't figures out how to schedule an appointment with this app, which is why the downloaded it. There's a prominent "prayer notification" feature that seems bizarre and intrusive. I want to make an appointment with my doctor, not be subject to proselytizing. I deleted the app. **Developer response:** Thank you for providing us with your feedback. We appreciate the opportunity to make adjustments to better meet the needs of our patients and consumers. ### 1/5 — Things nightmares are made of *2022-07-18, version 90.13.0* I haven’t dealt with a interface this bad in a medical app in 10 years. Dignity needs to look at switching to something different as large as they are they should be better than this app. It’s slow, glitchy, doesn’t make it easy to maneuver through screens. It makes you want to pull your hair out… wondering who designed and coded this app and how Apple allowed it. **Developer response:** We apologize that our app didn't meet your expectations. We strive to provide exceptional interactions and we have clearly fallen short of that. If you would be willing to share some details about your experience, we would benefit from hearing from you. Please call our toll-free 24/7 support call center at 844-274-8497 or send us an email at hello@dignityhealth.org at your convenience. ### 1/5 — Terrible *2022-05-09, version 90.10.0* It took Dignity forever to come up with a paciente site and they did a terrible job.It freezes up all the time and not user friendly at all. ### 1/5 — Not functional *2022-05-02, version 90.10.0* I loved using the website and was forced to use the app. I am unable to log in on the website at all with the same log in information. With the app, nothing works. My doctors aren’t listed in that section, my doctor appointments barely show up and the patient portal takes me to a blank screen most of the time. This app is worthless. **Developer response:** We sincerely apologize for the troubles you've had logging into the mobile patient portal. We'd be happy to look into this for you. Please call our support call center at 844-274-8497 or send us an email at hello@dignityhealth.org at your convenience including your i-phone version and your app version. Thank you! Dignity Health Team ### 1/5 — Terrible *2022-01-18, version 90.5.0* App doesn’t even allow me to login. If I ever loose my Safari link it could impossible to find it again **Developer response:** We sincerely apologize for the troubles you've had logging into the mobile patient portal. We'd be happy to look into this for you. Please call our support call center at 844-274-8497 or send us an email at hello@dignityhealth.org at your convenience including your i-phone version and your app version. Thank you! Dignity Health Team ### 1/5 — The worst app on App Store *2021-11-24, version 90.2.0* This is by far the worst app on App Store. This should be illegal, it does not work, takes you back to webpage. I cannot believe I am wasting my time on this app even writing this review, but I just want people to avoid the frustration I went through as a patient. ### 1/5 — Worst app ever *2021-11-21, version 90.2.0* Unreliable, won’t load. Useful 10-20% of time ### 1/5 — Pure crap *2021-10-21, version 90.1.0* This app is pure crap. I am a software developer. ### 1/5 — CrapApp! Take lessons from epic/ MyChart/ Kaiser! *2021-10-04, version 80.0.1* First, they make you re-verify all of your information and the only thing this app is good for is checking appointment times! They need to learn from epic/my chart/Kaiser Permanente on how to run a proper health app that is user-friendly and works! Back to the drawing board please! ### 1/5 — A pointless unnecessary app *2021-06-10, version 76.1.72* This app just takes me back to the main website; there’s absolutely no reason for it. I attempted to confirm my email address in the app, clicked on the link and it took me to...the website. Dignity has cycled through a series of websites, unnecessarily complicating access. This is more of the same. Good luck navigating the Byzantine online world of Dignity Health. BTW, I work in IT. God help anyone who may not have much online experience. ### 1/5 — Horrible app *2021-06-07, version 76.1.68* App will let me login and then wont next time. I use fingerprint login so should work every time. So I go to reset my password and it sends me email saying click on link to reset password on their secure site and link takes me to their homepage and not password reset. Tried several times with same results. So now waiting on phone for assistance. 1 hour later still waiting. App just doesn’t work right when you need it. ### 1/5 — Update interferes with older iPads *2021-03-10, version 76.0.16* Doesn’t work at all ### 1/5 — Horrible App *2020-12-28, version 73.0.3* The app is not user friendly and I’m in that millennial group where everything we do is with technology. So for my 63 year old mother it’s nearly impossible! ### 1/5 — Anything but Dignity Health *2020-09-12, version 64.0.3* Honestly havent had a good experience with Dignity Healthcare in the 10+ years I have had their coverage. The assistants who answer the phone calls are rude and dont want to help and would rather push you around to other people who dont want to help. Their automated phone system is beyond terrible, and you’ll be on hold for nearly an hour every time just for them to say they’ll call you back. When they do call back its hours later and they still dont have any more information than when you first called. It seems like they dont want you to get better, they just want to get you to pay as many copays as they can get out of you before you finally give up. And dont even think about trying to see a specialist, because they’ll argue with you about how YOU feel and just set you up with another pointless appointment to get another ridiculous copay put of you. Not at all satisfied and very unhappy with the company as a whole. ## Most critical reviews (10 lowest-rated) ### 1/5 — Logging in *2023-11-21* All it does is make you log in, you wanna switch pages on the app? To bad you have to sign in again. Oh you wanna see test results to bad log in again. **Developer response:** This doesn’t seem right. We want to take a closer look at this for you. Please call us at 844-274-8497 or send us a note at hello@dignityhealth.org so that we can connect. The Dignity Health Team. ### 1/5 — Dignity Health App should be better than this *2023-09-10* You need to navigate 3 different logins to just get where you need to be. Not to mention the first pages don’t even sync with your appointments. I’ve had Stanford and Bluecross apps and this is by far the worst one. You can never find what you need. Everything is scattered and disorganized all over the place. The patient portal should just be the only app but it’s not, you’ll log-in every single time you need to find a single item. **Developer response:** Apologies for any difficulties you experienced with having to login 3 times and the "syncing" issue you mentioned. If you could share some of your suggestions in more detail around the disorder you experienced with this app at hello@dignityhealth.org or talk with us at 844-274-8497, we would be most appreciative as we strive to improve and enhance our app. The Dignity Health Team. ### 1/5 — Horrible App *2023-08-19* Requires multiple times logging in to various elements or pages within the App. Test results difficult to navigate. Just show all the recent results instead of having to look at them one-by-one and starting over in results to view others. A reason I’d never patronize this hospital group or organization as this is representative of your org. The Sutter App should be a model for healthcare / patient apps. **Developer response:** We are so sorry that our app has caused you confusion and frustration. Thank you for your suggestions and comments about the required multiple logins. If you could share some of your suggestions you have for the app at hello@dignityhealth.org or talk with us at 844-274-8497, we would be very appreciative as we strive to improve and enhance our app. The Dignity Health Team. ### 1/5 — Fix this app PLEASE!! *2023-07-06* You have to go through 3 different logins just to get to your patient portal just to be told that there’s an error. Also the labs and imaging is located in another dimension in within this app universe. We pay soooo much for medical bills and this is what we get. ### 1/5 — Terrible app *2023-06-15* Tried to log in several times. I get a blank screen. Then I tried to contact them using their contact protocol. So what response do i I get? Login to the app to resolve the problem! Totally useless. **Developer response:** We apologize for the blank screen issue you have experienced. We can get to the bottom of this for you. Please call our support call center at 844-274-8497 or send us an email at hello@dignityhealth.org with your contact details at your convenience. Thank you! Dignity Health Team ### 1/5 — Leaving dignity! This Crap App is the reason why! *2023-06-02* My care & my portal are the most useless apps I have ever seen. Please switch to epic my chart it talks to other hospitals in other areas that use that app trying to get my medical records or two separate emergency room visits out of the area has been a nightmare! getting a record faxed over to my main provider takes 7 to 10 business days. This is unacceptable. The original launch of these apps for Dignity was a disaster on the phone for over 10 hours because of a mess up on Dignity’s side. I am done ! Express Scripts has a problem with Dignity every time I try to get a prescription refill they never get it- humankindness starts with the technology that you have - throw it in the garbage and get the real deal. Don’t save money and waste your patients’ time. I am in the process of looking for a new provider, and the only providers I will accept will be ones that use my chart. Zero stars if I could! **Developer response:** We apologize that our app didn't meet your expectations. We strive to provide exceptional interactions and we have clearly fallen short of that. If you would be willing to email us those suggestions for improvement at hello@dignityhealth.org, the team would very much appreciate it. The Dignity Health Team ### 1/5 — Useless App *2023-05-14* If you go to their website to schedule an appointment for let’s say a CT scan, they don’t have that option online. But they tell you to download “the app” to book appointments. App’s UI/UX is from late 2000’s. Registration process is not too long but interface is a bit confusing. And guess what… There’s a tab named “Appointments”, but there’s no option to book it. Why you guys lie to the users, literally waisting their time? For the app itself I’d probably give 3 stars, but for uselessness of it and for the confusion of the customers I gave 1 star just because there’s no “0”. How that big multi billion company isn’t able to take care of that simple thing? **Developer response:** We are so sorry that our app has caused you confusion and frustration. Thank you for your suggestions and comments on medical records issues. If you could email those issues and suggestions you have for the app to the Dignity IT team at hello@dignityhealth.org, we would very much appreciate it as we strive to improve and enhance the functionality of our app. The Dignity Health Team ### 1/5 — Terrible! *2023-04-20* Terrible app, they seriously need to consider revamping it. I want to be able to save and print bloodwork results and you can not. Comparison charts would be great! You would save office staff so much time if this was an option. I know it can be done, other hospitals have these functions. Please please consider a more user friendly app! **Developer response:** Thank you for your feedback for the My Care app. We are working on improvements to make adjustments to better meet the needs of our patients and consumers. ### 1/5 — Unable to log in *2023-03-14* When attempting to log in, the app requires that you check a consent box, but you can’t. You have to click out of the app to review the entire document… which is a document of hundreds of pages btw… and also had nothing to acknowledge and no way through to the login… meaning you have to back out AND START AGAIN. Wish I could review the actual app, but I can’t get in :( **Developer response:** We are sorry you are having Login issues. We can get this fixed for you. It's easier for you if we work one-on-one with you. Please call us at 844-274-8497 or email at hello@dignityhealth.org and leave your contact information - at your convenience. The Dignity Health Team. ### 1/5 — Sign up *2023-01-26, version 90.26.0* I’ve tried several times to sign up to access my account and it won’t allow numbers to be added to my email and the password insists on having ^&**$ or whatever but won’t allow it to add one to my password. Frustrating and needs to be fixed. ## Most praised reviews (10 highest-rated) ### 5/5 — Love the daily prayers opt in feature! *2023-07-06* They give me encouragement and new daily perspective everyday. I also love that I can check my health records and lab results in one place. The app makes it very convenient. It’s nice being able to easily compare my lab results from prior years. The appointment reminders are also appreciated. **Developer response:** Thank you for sharing your thoughts on our app. We strive to improve the customer experience wherever possible. ### 5/5 — TV ad with baby and dog 4-21-20 *2020-04-22, version 51.0.8* You and your ad company have produced THE MOST EFFECTIVE, POSITIVE AD WE HAVE EVER SEEN! We chuckle along with the baby in the high chair as she spots the dog as it runs around the chair! Thank for bringing freshness and warmth into our home! ### 5/5 — Great telemedicine App *2020-02-19, version 45.1.0* New app update is a big improvement. I can book my dr appointment, search for specialist within my neighborhood, pay my bill or even see a doctor over video chat. With the influenza & Coronavirus going around this is year. This Great app to connect to a medical doctor to get medical advice and diagnostic. Developers did a great job on the app. ### 5/5 — Best App *2018-05-02, version 1.8.19* Good app. Great UI and easy to use. ### 3/5 — Filling out information *2024-01-16* It’s a very short window to convey what I wanna say, but I guess it works **Developer response:** Thank you for taking the time to review our app. We have been working on improvements to the functionality and navigation. We will be rolling out a new improved "My Portal" app to replace My Care app on February 14th. As you are an existing user of My Care, you should be receiving an email explaining the changes. Thank you for your time, The Dignity Health Team. ### 3/5 — Clunky *2023-09-19* Needs refinement. IOS auto fill doesn’t correctly work. Why do I need to always re-enter my Insurance info? It never changes. I just want to leave my DR a follow up note to my last appointment, but couldn’t figure out how too so made new appointment. Ok start but needs work **Developer response:** Thank you for your detailed feedback. We continue to strive to improve this app. If you need assistance or have further suggestions for improvement, please share with us at 844-274-8497 or through email at hello@dignityhealth.org. Thank you for your time, Dignity Health Team. ### 2/5 — USER UNFRIENDLY APP! *2022-01-03, version 90.3.0* I agree with “KingOfTheAve” This app is TERRIBLE! “User VERY Unfriendly! ### 2/5 — Need help *2020-11-14, version 67.0.3* I’ve had this for a long time and when it first started way back I was able to use it now I can’t get in when I go into the office I ask for them to send me an invite they say they’ve sent me invites but never received a single one but i do get emails from dignity so why can’t I get the invite. So this app site on my phone doing absolutely nothing for me ### 2/5 — This app is terrible *2020-08-22, version 64.0.3* I don’t know the purpose of having this app. Over half of the links just take me into Safari to access their horrible mobile webpage anyway. I end up having to go on the PC to look up the information that I should be able to access at least through the mobile website, if not with this app. They update by adding a daily prayer, rather than adding any functionality or making the existing capabilities work properly. I will just stick to the Bible app for my prayer, thank you. I really think this app should be taken off the App Store because it is a horrible reflection compared to the type of health care I receive from Dignity Health. It would spare me and a lot of other people the hassle and frustration of having to go from mobile to PC because they are unable to access basic information. ### 2/5 — Needs to be User Friendly *2018-02-12, version 1.5.59* I got the app for ease of use, but it was even more frustrating than the website. I was reading my lab results, and you can click each result for more info. After reading, the only option to get back to the results is to hit the back arrow. Does it take you to the prior screen? No, it actually logs you out, making you have to not only enter your username and password, but since it doesn’t store any information, you have to even enter your Mercy location again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*