# My Carwash (CK) — user reviews > 88 indexed App Store user reviews of My Carwash (CK) by CircleK, rated 2.70/5 from 534 ratings. - Source: https://appshunter.io/ios/app/my-carwash-ck/id1491175089/reviews - App overview in markdown: https://appshunter.io/ios/app/my-carwash-ck/id1491175089.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 7 ## What do users think of My Carwash (CK)? Overall sentiment: negative **Pros** - ✅ Convenient car wash redemption - 💳 Subscription-based pricing option - 📍 Location finder for car washes **Cons** - 🐛 Login failures and 'too many devices' errors - 🐛 SMS verification code not sending - 🐛 App freezes and timeouts during wash activation - 🐛 Codes disappear or don't generate after purchase - 🐛 Wash marked as used despite not being completed - 🐛 Double charging for single wash attempts - 🐛 Cannot sign back in after logout - 🐛 App crashes and poor performance - 🐛 QR code scanning feature broken - ❌ Only one device allowed per account - ❌ Frequent car wash station closures/maintenance - ❌ App doesn't indicate broken or closed locations - ❌ Poor customer service and slow response times - ❌ Removed bundle wash option, forced subscription model - ❌ Expensive subscription pricing ($80+/month) - ❌ Long wait times at car wash locations - ❌ Unintuitive user interface - ❌ No option to search for locations with working car washes - ❌ Limited location availability - ❌ Misleading referral program advertising - ❌ Outdated offers in app - ❌ No contact/support option in app **Commonly reported bugs** - Login error: 'Too many devices' message when only one device is in use - SMS verification code fails to send or is delayed - App freezes when attempting to scan QR code - Timeout errors when requesting wash codes - Wash code disappears from app before use - Wash code not generated after in-app purchase - Double charging when app errors occur during code generation - Cannot sign back in after signing out - Wash marked as already used when timeout occurs - App crashes and freezes during normal operation - UI elements cut off on certain devices (iPhone 16 Pro Max) - Recent update broke QR code scanning functionality - App doesn't sync with car wash station status - No login option available, only registration - Account lockout after multiple failed login attempts - Wash tab fails to load despite active subscription **Most requested features** - Real-time status updates for broken/closed car wash stations - Multi-device login support (at least 2 devices) - Bring back bundle wash purchase option - Filter/search for car wash locations only (not convenience stores) - Clear wash level descriptions (basic, standard, premium) - 24-hour car wash availability - Direct customer support contact number in app - Ability to cancel subscription within app - SMS code resend option with timeout - Account recovery without SMS verification - Single car wash purchase option - Refund/credit system for failed transactions ## Newest reviews (16 of 88) ### 1/5 — It’s a scam!!! *2026-02-01, version 4.0.4* It won’t provide a code even if you have wash already bought!!! ### 1/5 — Referring Someone *2026-01-14, version 4.0.4* It said if you refer someone you win a car wash. Nothing about doing a scratch off. I referred a friend then bought a membership and I come to find out I have to scratch to “win” a car wash and I didn’t even win anything. Fake advertisement. Don’t buy their memberships or refer anyone. ### 1/5 — Problematic *2026-01-06, version 4.0.2* Not working most of the time. Be ready for issues when getting ready to enter carwash! Can’t sign in- tells you that is to many devices!!! Your better off with physical card in your hand!!! Not recommended!!! ### 1/5 — No customer service *2026-01-05, version 4.0.2* I subscribe monthly and wash 3 times a month because most of the stations don't work ### 1/5 — Doesn’t let you sign in *2025-12-21, version 4.0.2* Keep on saying too many devices and doesn’t send code on my number. Very bad experience. Worst car wash app i have ever seen. ### 1/5 — Horrible app *2025-12-18, version 4.0.2* Glitches. Also gives me a code for wash, and then randomly disappears…not allowing me to wash. ### 1/5 — Very Poor App for multi million dollar business *2025-12-15, version 4.0.2* Worst experience using this app, freezes, doesn’t load when you need it very very very frustrating ### 1/5 — Work on 1 phone only *2025-12-09, version 4.0.2* I wanted to install on my phone and my wife’s phone so we can both use it, but seems you can only use it on one phone. I will cancel my subscription and go with petro canada instead ### 1/5 — Paid in app, no code — had to pay again *2025-11-09, version 4.0.1* I paid through the app, but it never generated a carwash code. I went into the store and was told there was nothing they could do. App support had me fill out a form and said they’d get back to me in 3 business days. I still needed a wash today, so I had to pay again at the kiosk. Frustrating and disappointing—please fix the app and issue a refund. Such a shame ### 1/5 — This new update is horrible *2025-10-29, version 4.0.1* They recently updated their app and whenever i start the wash it asks to scan the QR code instead of giving a code. First of all there are no QR codes displayed at the station so when I press “Get a wash code instead” the app freezes and after a while it says “time out, try again” The worst part is when i try again it says wash already used and daily limit reached. I have wasted so many washes due to this glitch. Please fix or bring back the old user interface!! ### 1/5 — Very glitchy *2025-10-15, version 4.0.1* they need to improve their app . It doesn’t work most of the time ### 1/5 — No wash in this *2025-10-15, version 4.0.1* We pay for the monthly subscription but no wash in this app. ### 1/5 — App not working *2025-10-15, version 4.0.1* Buy this subscription almost one month now, but still car wash is not working. We paid already no Customer Service. Buy RubberDuckCarWash much better than this ### 1/5 — No option to start wash *2025-10-03, version 4.0.1* Worst app after upgrade ### 1/5 — Doesn’t work car wash from app *2025-10-03, version 4.0.1* Even app knows location and shows nearest store. ### 1/5 — Technically *2025-10-02, version 4.0.1* Bad cheep app ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculous *2026-06-27, version 4.1.0* “You have reached the maximum number of payment method updates” — what?????????? Are you joking?????? App made by people who have never written code before in their lives. Trash ### 1/5 — Cannot get wash code *2026-06-14, version 4.1.0* The worst Carwash app. There is no wash code generated after a purchase and the CircleK store associates doesn’t know how to get the code from the app. So frustrating!!!!!!!! ### 1/5 — Glitch glitch glitch *2026-05-15, version 4.1.0* Whoever designed this app needs to get serious, the app will not allow you to sign back in once you signed out! Trying to give them my business but you must register to buy their Carwash subscription! ### 1/5 — Scam *2026-05-14, version 4.1.0* Purchased a wash through the app but it doesn’t generate a code. The UI is not intuitive. Wash expired and I’m out of $15. Never using anything Esso/circle k related again ### 1/5 — Sign In Broken *2026-03-04, version 4.0.4* Keep getting an error saying too many devices when no one else is logged in other than my device. Trash App. ### 1/5 — Basic functionality broken *2026-03-01, version 4.0.4* I paid for a monthly subscription. Every once in a while when I show up to the car wash and go to the app to start the wash, my request “times out” and it tells me to try again. When I do the app tells me I already used my wash for today and to come back tomorrow. This is completely unacceptable, and the employees in store make you feel like a scammer if you ask for help. Dont get tempted and fall for the cheap price! ### 1/5 — WORST APP AND CUSTOMER SERVICE *2026-02-15, version 4.0.4* Took the code in the app while waiting in the line but it’s taking too long so decided to leave but surprisingly they already assumed you used your wash! what a scam. Then went to a different location after few hours, an error occurred in the app while getting the code so I tried again but surprise surprise they charge me for 2 washes! Here’s the proof: 2026-02-14 21:49 Circle K Jane And Sheppard Premium Wash 2026-02-14 21:48 Circle K Jane And Sheppard Premium Wash 2026-02-14 15:32 Circle K Highway 7 Weston Premium Wash See these, how can I wash my car twice with only 1 second difference! Awesome! ### 1/5 — Very bad app *2026-02-04, version 4.0.4* App doesn’t allow you to sign in back don’t send you pin you can’t cancel your subscription ### 1/5 — 👎 *2026-02-03, version 4.0.4* Got a subscription today waited for 30 mins to get a carwash then suddenly my washcode is gone called customer support to get a discount because i ended up buying a single purchase carwash on top of the subscription that i paid for. Instead customer service told me hes giving me 25% off on my nxt subscription purchase. Your app is horrible and your customer service aswell. ### 1/5 — Terrible app *2026-02-02, version 4.0.4* This app is garbage. I used it years back for the car wash and I was planning on subscribing again but keeps saying to many devices and there is no user interface to address whatever the issue is. ## Most praised reviews (8 highest-rated) ### 3/5 — Car wash *2025-10-02, version 4.0.1* App works good but the issue is you have 3 selections and you don’t know what level of wash your getting. Please fix this ### 3/5 — Needs work *2025-06-08, version 2.1.4* There are some errors on the app, saying it’s 3% off when in actuality it’s 30%. It takes you on a lot of run arounds delivering redundant information. And it doesn’t let you search which circle k’s have car washes. Which is the only reason to download this app. That should be their main focus, but nope. You can however find which locations have frosters tho 🤦‍♀️. Also you have an opportunity to win a free Carwash if you refer a friend… chances are if you have this app to “refer” a friend your car washes are covered. At least offer to win a free month! ### 2/5 — App is Ok, Service is bad *2026-06-04, version 4.1.0* Have had this for 5 months now with a subscription. The app does not connect to the terminals at times so you have to get a code and enter it. Most importantly know that half the time the car washes are down or not working or close by 10. Also I noticed that they skimp on the detergent a lot. The detergent is watery at best and they want you to pay more for the ultimate wash either $2 or $7 more. May be a good option in winter to wash off the salt but the service availability is questionable across multiple pumps. ### 2/5 — Basic Functionality Onlh *2026-03-02, version 4.0.4* This app lets me redeem car wash codes. It often refers me to circle locations K with a closed car wash which is a waste of time. ### 2/5 — Facing problem with login in app *2025-11-02, version 4.0.1* The app seems to have a lots of glitches At first, it asked for a PIN code when I tried to login and after a few attempts it said there were too many devices. Now I can’t login, even though I have already paid for my subscription and there is no support or contact us things available 😞 ### 2/5 — Always Broken *2025-02-20, version 2.1.4* App works well and car wash is good but be prepared for wash to be closed or broken. 30% of the times I've gone the car wash was not operational. Very frustrating to drive up just to find a cone blocking the entrance. Maybe update the app real time for broken stations. ### 2/5 — Just not that great *2025-01-30, version 2.1.4* Navigating to a car wash is annoying since there’s no way to filter out the convenience stores. Washes are far too expensive, wait times are horrendous and touchless does nothing to remove anything but the lightest dirt. Half the locations I visited one day were permanently closed or undergoing maintenance. Certainly won’t be renewing the subscription. ### 2/5 — Glitch Galore! *2024-06-04* Lots of glitches with the app. It doesn’t send a PIN and doesn’t allow you to cancel your subscription or sign back in after you sign out. Very poorly developed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*