# My CenturyLink — user reviews > 300 indexed App Store user reviews of My CenturyLink by CenturyLink, Inc, rated 4.40/5 from 137,298 ratings. - Source: https://appshunter.io/ios/app/my-centurylink/id1015059570/reviews - App overview in markdown: https://appshunter.io/ios/app/my-centurylink/id1015059570.md - Rating breakdown: 5★ 102,942 · 4★ 13,178 · 3★ 6,194 · 2★ 2,907 · 1★ 12,077 ## What do users think of My CenturyLink? Overall sentiment: negative **Pros** - ✨ Excellent customer service - 🚀 Fast internet speeds when working **Cons** - 🐛 Frequent internet outages and connection issues - ❌ Unreliable service - 🕰️ Long wait times for technician appointments - 💸 Billing issues and unexpected charges - 🤖 Poor communication and unhelpful customer support **Commonly reported bugs** - App login and account access problems - Inaccurate information displayed in the app **Most requested features** - Improved app functionality and reliability - Better communication and transparency from the company - Faster resolution of service problems ## Newest reviews (19 of 300) ### 2/5 — A teacher of patients *2026-08-21, version 5.5.8* The service works fine until it doesn’t. And, while it provides some online support, etc. the bottom line is if the problem can’t be solved by resetting your in-house modem…you’re in for a long wait for help. ### 1/5 — Like having dial up *2026-08-05, version 5.5.7* This is so slow it’s like having dial up! The latency is 5-600 ms and have continue lag and internet drops 10-15 times a day. I call customer service and am told they can do nothing. Yes I can—-I ordered Starlink! ### 1/5 — Service *2026-08-05, version 5.5.7* Service is pathetic. No live agent, automated system sucks. ### 2/5 — The Connection is Bad *2026-08-02, version 5.5.7* For what it’s worth it’s extremely slow and sometimes connections crash due to multiple users; even if you ask to upgrade all you’re doing is wasting your hard earned money since they refuse to improve anything ### 3/5 — Fairly useless for my needs *2026-07-28, version 5.5.7* I had to reboot a router that was 150 miles away, and the CL customer service line could/would not help me. I was told to do it, I had to be logged in. So I logged in and followed the reboot process, only to discover that it doesn’t actually reboot your router. It just tells you to unplug it and plug it back in as you are reading the instructions. In the end, I had to drive 150 miles to unplug and plug the router back in. If this app is just informational and does not let me manage anything remotely, then it’s pretty worthless for me. ### 2/5 — Not working well *2026-07-25, version 5.5.7* Terrible ### 1/5 — Worst customer service and service ever *2026-07-13* Trash service and zero customer service. I’ve been hung up on 4 times today and haven’t had service since last night. The automated system takes you no where and is easy to make mistakes. The hold time is ridiculous and after hours of trying I called and selected the new service option and was connected to somebody right away when I explained my frustrations and what was going on and asked to be transferred to an actual human being because the automated system they said they were connecting me, put me on hold for a ridiculous amount of time and then hung up on me three separate times on top of me being on hold earlier in the morning and getting hung up on and I’ve received zero callbacks. My service has been interrupted several times over the past few months, but this one being the longest with the website and app showing no outages no way to troubleshoot it and absolutely zero explanation from anyone on why I don’t have Internet I’ve also never messed a bill. I set up for auto pay and they sure have no problem taking my money on time every month. I am not a person who leaves reviews at all, but this has been such a nightmare experience that I think other people should know so I will be posting this exact review everywhere I can and hopes I can save someone else from CenturyLink ### 1/5 — Closing process *2026-07-11, version 5.5.6* To many steps and AI is very cumbersome to get one answer ### 1/5 — Don’t use them *2026-07-08, version 5.5.6* Have been trying to get technician to show up for appt for 3 weeks now called support but truly they can’t help they just tell you to wait. So no service no dial tone, no working phone nothing this company is NOT WORTH USING ### 1/5 — Not easy *2026-07-06, version 5.5.6* The centurylink app and website are not user friendly or always working ### 1/5 — needs customer service training *2026-07-03, version 5.5.6* poor customer service, email and a click bait website. ### 1/5 — Horrible Customer Service *2026-06-26, version 5.5.5* Every Internet service provider goes down, that’s normal and it’s just something to expect. However, not every internet service provider treats their customers as poorly as CenturyLink. They are awful to deal with, to work with and rarely give out refunds or take your account seriously ### 3/5 — Conected Devices *2026-06-26, version 5.5.5* Wish to have more access to devices connected to my home wifi as it doesn't allow me to disconnect or pause unwanted devices ### 1/5 — Terrible *2026-06-25, version 5.5.5* Customer service is terrible and so is their Wi-Fi ### 1/5 — Don’t use this company *2026-06-22, version 5.5.5* Their service is horrible now. Good luck everyone talking to a live person if you ever have an issue ### 1/5 — Worst company ever *2026-06-18, version 5.5.5* This company is complete garbage unable to contact any technician have rescheduled multiple times for a technician to come set my Wi-Fi up also charging me for random charges. Please do yourself a favor and do not use this company. ### 3/5 — Auto Pay Modification *2026-06-15, version 5.5.5* The current credit card I use had been compromised, and my bank cancelled the card and reissued another. I tried to change the Auto Pay to reflect the new credit card number for future charges, and the site said I could not change the card number for Auto Pay. So looks like I have to cancel Auto Pay, reenter the new card number then sign up for auto pay again. This is truly a pain in the b—-! ### 4/5 — No longer service me *2026-06-11, version 5.5.5* Bought out by AT&T and no body can help me. You can take autopay, but won’t help transition. Meanwhile I go without internet. Annoyingly painful and a waste of my time ### 1/5 — System is messed up, don't use this company *2026-06-10, version 5.5.5* 6calls, countless inline chatting, 2 maintenance requests and they still failed to get me online. Choose other company if possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — No service for a week *2026-08-26, version 5.5.8* Every day for a whole week we learn that the outage will be fixed tomorrow. Tomorrow comes and the outage is not resolved. No one to talk to and it’s painfully clear that this company doesn’t care about my business. I’ve been a customer for thirty years but no longer. ### 1/5 — Poor service *2026-08-26, version 5.5.8* My service has not worked for months Very unsatisfied ### 1/5 — Bad service *2026-08-25, version 5.5.8* I was whit our service for two weeks they say the will send somone, no one came lost 2 Day of work ### 1/5 — Unreliable Service *2026-08-25, version 5.5.8* We have lost service for a week or more three times this year! So I am discontinuing land line service since I cannot rely on it. ### 1/5 — New Customer, Extremely Disappointing Experience *2026-08-22, version 5.5.8* I am a brand-new CenturyLink customer as of this week, and unfortunately, the experience has been incredibly frustrating. An existing account was transferred to me, and I have now called customer service eight times and used the online chat at least 12 times trying to resolve what should be a very simple issue: resetting the password on my modem. Despite spending hours trying to get help, the issue is still not resolved. The app has been no better and has only added to the frustration. Each time I contact CenturyLink, I seem to start over with someone new, with no clear ownership of the problem or path to resolution. As a new customer, this has been extremely discouraging. I expected a basic level of customer service and technical support, especially for something as routine as accessing and resetting equipment. After this many calls and chats without a resolution, CenturyLink seriously needs to reevaluate the customer experience and support it provides. ### 1/5 — Terrible Service AND Customer Service *2026-08-19, version 5.5.7* Lost service, technician never notified us, didn’t fix the issue, going days and days without internet and no one in customer service seems to care or can help. All they say is wait 24-48 hours. Worst internet provider I’ve ever dealt with. ### 1/5 — Useless Company AI Bots *2026-08-14, version 5.5.7* Unbelievable no matter what you do you cannot get help you get in a circle of hell of AI hell!!! ### 1/5 — No service *2026-08-13, version 5.5.7* Century link is horrible! It show you have full service but I end up having to use my 5G in order to get the internet. I have done multiple speed test I don’t get anywhere near 60 mbp. ### 1/5 — Terrible service the past 5 weeks *2026-08-08, version 5.5.7* Service has been going in and out for about 5 weeks. We had an appointment with service man last week and he never came and we were not notified the appointment was canceled. When I called CL a couple hours after the appointment was scheduled and they told me it was canceled because service was fixed, I told them service was out again. My CL neighbors having same problem and were told it was in main box coming into our community. We thought it was fixed last week but have had problems off and on the past four days. Off again right now 4 pm on 8/8. We have been with you for many years and have had good service. That is the only reason we haven’t canceled yet. Please take care of our problems here in Trilogy at Power Ranch. ### 1/5 — Worst company on earth! *2026-08-07, version 5.5.7* Worst company on the planet! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-07-26, version 5.5.7* No complains. It’s easy to make payments and to communicate with customer service. Also, I’d like rebuilding it on the phone. It’s like it’s easier. ### 5/5 — Very familiar with CenturyLink *2026-05-29, version 5.5.5* I use CenturyLink way back in 98 when it was dial up Internet. It was excellent then. Now, I have fiber optic and CenturyLink delivers amazing service, speed, and reliability. Their Customer Service department and tech-support are extremely knowledgeable and friendly. Highly recommend using CenturyLink if you can. ### 5/5 — My Century Link *2026-04-27, version 5.5.2* I Love this app ### 5/5 — So organized *2026-03-30, version 5.5.2* Love it was very easy ### 5/5 — Update Credit Card info *2026-02-22, version 5.5.1* That was easy to update credit card expiration. Thank you ### 5/5 — Fantastic Help *2026-02-20, version 5.5.1* Absolutely received help from heaven! Varsha handled every issue I had and with such ease. My husband has just passed and trying to get all accounts changed can be overwhelming and this young person was wonderful, helped me in such a way that I actually understood how to get it all done. This is not easy when you’re dealing with such a great loss but other companies should learn how this was handled by this associate, certainly deserves a raise. Lightened my load so much! Thank you!!! ### 5/5 — MAKES PAYING A SNAP! *2026-01-17, version 5.4.9* Paying my Bill has never been easier! ### 5/5 — Customer service agent rocks, so proficient!!! *2025-11-14, version 5.4.6* The young lady that spoke with me in customer service was wonderful, quick and knew her job well to change my information quickly and easily because a faulty email of mine I needed to change that, it was such a huge headache to me to have to call I thought it would be the mountain everything else has been lately but nope she was wonderful!! Thank you customer service agent you are the best!!!! may many more like you rise up everywhere💙 ### 5/5 — Horrible company *2025-08-18, version 5.4.2* Been out of internet for a month and no one fixing it, calling constantly, I finally got rid of CenturyLink after 23 years!!!!!!!!!!! ### 5/5 — Grate! *2025-08-05, version 5.4.2* Safe and Effective. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*