# My CFCU Mobile — user reviews > 81 indexed App Store user reviews of My CFCU Mobile by Certified Federal, rated 4.80/5 from 5,992 ratings. - Source: https://appshunter.io/ios/app/my-cfcu-mobile/id675766328/reviews - App overview in markdown: https://appshunter.io/ios/app/my-cfcu-mobile/id675766328.md - Rating breakdown: 5★ 5,405 · 4★ 329 · 3★ 99 · 2★ 38 · 1★ 121 ## What do users think of My CFCU Mobile? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 🚀 Efficient banking operations - 💡 Helpful customer service - 🔒 Secure banking experience **Cons** - 🐛 Frequent app crashes - 🔑 Unreliable login/authentication - ⏱️ Slow app performance - 💤 Frequent log-outs **Commonly reported bugs** - Mobile check deposit not working - Facial recognition login not functioning - Accounts not syncing properly - App freezes on certain screens **Most requested features** - Add Zelle integration - Improve mobile check deposit - Implement facial recognition login - Allow transferring funds to external accounts ## Newest reviews (12 of 81) ### 3/5 — Please fix this *2026-08-18, version 5.17.136* Everytime I want to unlock my card it makes me push unlock twenty times before it actually unlocks the card, and it’s so embarrassing when I’m at the cashier about to pay and everyone having to wait in line because my card is taking forever to unlock. Please fix this issue! ### 2/5 — Can’t enable face ID *2024-09-06, version 9.5.5897* There’s no option for setting the face ID login in the security settings. ### 4/5 — Needs a new update *2024-09-03, version 9.5.5897* I sign in to my account and once I’m in the application vanishes from my phone to my homepage. This needs a new update. ### 3/5 — Facial recognition doesn’t work *2024-08-04, version 9.5.5897* Everything’s pretty nice on the new app except facial recognition doesn’t work to save your life. Please fix this. ### 4/5 — Cool update but *2024-07-17, version 9.5.5897* After so many years of a plain app it finally got an update. So far I’m liking except….. I can have the facial recognition to open it up. I can’t find where to add that feature 😫 ### 4/5 — Review *2024-02-16, version 9.4.0* Love the app, only wish it would have Zelle! ### 3/5 — Alerts *2023-11-11, version 9.4.0* Alerts are delayed would be nice to get instant alert of withdrawls and transactions and not hours later ### 3/5 — Laggy *2023-02-17, version 9.4.0* When selecting certain account it takes a long time to load. At times even times out. ### 3/5 — Logged out *2022-12-02, version 9.4.0* I like it but after not using it for a few days it longed me out and I it was a big deal logging back in. Ugh please change that feature ### 5/5 — Love this app *2022-11-05, version 9.4.0* Thanks for making it so user friendly. I have used it for many years and will continue to for many more. ### 2/5 — This app is annoying *2022-11-05, version 9.4.0* This is not like a no normal bank app I can’t set up mobile alerts. I can’t do transfer money to anyone out side the bank. I’m annoyed ### 5/5 — Always here to help get great loans and great service *2022-09-19, version 9.4.0* I love Vons Credit Union I love the people always here to help ## Most critical reviews (10 lowest-rated) ### 1/5 — Zelle does not work *2025-11-06, version 5.13.982* There is no much left to say, I have not been able to make a single transfer with Zelle. ### 1/5 — Worse app *2025-01-27, version 9.5.10104* This app or branch need to upgrade to modern times !!! Cant connect to any tap for my phone or zelle a d sending people money is a hassle ### 1/5 — New update is horrible *2024-08-05, version 9.5.5897* I dislike this update so much. Nothing is actually up to date in your account when you move things around. App also crashes and takes forever to log in. ### 1/5 — Where’s my review? *2024-07-26, version 9.5.5897* Idiots ### 1/5 — Worst bank *2024-07-17, version 9.5.5897* You can even use plaid, when you try to have a loan in other banks or any loan company you can’t access in their bank when you use plaid and it goes to sign in bank is either bank is in active or can’t see your bank. Worst ever ### 1/5 — Terrible system *2024-07-06, version 9.4.5895* Been on hold for the last 4 days it seems ! Updated system has me locked out of my PLAID account! And the credit card company says it’s not there system at fault delaying my refund ### 1/5 — Face recognition password *2023-11-26, version 9.4.0* Every time I go to login, I have to put in my password the face recognition doesn’t work. It only works after I put in my password every time. ### 1/5 — All nicknames taken. *2022-05-05, version 9.4.0* I hate this system. What a pain to get on my acct. I select delivery preference as email. Asks for authentication code but I don’t get the code in email. ### 1/5 — The new format is too hard to work with *2022-01-30, version 9.4.0* I was shocked when I opened my VonsCU APP- which I loved- to discover that the font is SO LARGE I can’t read anything without having to click through every screen, and even then all the information I used to get on one page is not there. PLEASE return it to the way it was. ### 1/5 — The worse *2022-01-05, version 9.4.0* This is the worse banking app ever ! It will not let you update your address! It has a hard time linking to 401k and trading accounts the deposit feature never works right ! The app is worthless ! ## Most praised reviews (10 highest-rated) ### 5/5 — Best Union *2025-08-13, version 5.12.86* Very very happy with my UNION ### 5/5 — Thanks Ruby! *2024-12-10, version 9.5.5973* So helpful and kind! God Bless you!!! ### 5/5 — Reading the reviews *2024-08-02, version 9.5.5897* Plaid is a screen scraper so maybe you shouldn’t blame our bank … ask plaid idiot ### 5/5 — Love this Credit Union! *2024-05-11, version 9.4.0* I’ve been with them for many years and I love their customer service and competitive rates! Keep up the great work!! ### 5/5 — Deposit check thru mobile app *2024-05-11, version 9.4.0* Just when you deposit a check it takes long it doesn’t get it at the first time and it’s frustrating ### 5/5 — Excellent Mobile App *2023-12-08, version 9.4.0* The Certified Federal mobile app allows me to do everything I need or want quickly and easily. Very nice to use. ### 5/5 — Banking with certified federal credit union *2023-12-04, version 9.4.0* I love banking with Certified federal credit Union, the employees are so pleasant and very informed, and they really help me out whenever I need it. They are the best. ### 5/5 — Perfection *2023-08-14, version 9.4.0* I’ve been with Von’s credit union for 20+ years. Amazing customer service, love this app it’s so easy to use. ### 5/5 — Easy and convenient *2023-07-13, version 9.4.0* I like that I am able to get access to my account quick and easy. I can troubleshoot without having to call the bank for most simple cases. ### 5/5 — Customer *2023-02-23, version 9.4.0* Excellent bank service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*