# My Cirro — Cirro Energy

> Texas energy account management and usage tracking app. (iPhone/iPad app by US RETAILERS LLC.)

- Source: https://appshunter.io/ios/app/my-cirro/id1534874517 (this page in markdown: same URL + `.md`)
- Developer: [US RETAILERS LLC](https://appshunter.io/developer/1534874519)
- Category: Utilities, Business
- Price: Free
- Rating: 4.80/5 from 923 App Store ratings · 24 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 64 MB
- Languages: American English
- Released: 2021-05-21
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-cirro/id1534874517/reviews.md

## What is My Cirro?

Available for Texas Customers only. The Cirro Energy App makes it simple for you to stay connected to your energy on the go. You can easily manage your account anytime, anywhere, to do things like pay your bill and access your energy usage and plan details.

Key features and benefits:
• Access billing features that let you pay your bill, check your balance and review billing and payment history.
• Manage account services like Auto Pay, Average Billing and Paperless Billing.
• View plan details and important documents, and shop for a new plan.
• Use interactive bar graphs and heat maps to compare usage information when it comes to trends, costs and weather impact.

## Key features

- Pay bills and view balance
- Manage Auto Pay and Paperless Billing
- View plan details and shop for new plans
- Compare energy usage trends
- Access billing and payment history

## What do users think of My Cirro?

Overall sentiment: negative

**Pros**

- 💡 Easy to use app
- 💡 Useful for tracking energy usage
- 👍 Provides clear charts and graphs

**Cons**

- 🐛 App is consistently broken and not working
- 🐛 Login issues and errors
- ⚠️ Overcharging and billing issues
- ⚠️ Slow and unresponsive app

**Commonly reported bugs**

- Login error 9
- App freezes on loading screen
- Multiple accounts issue

**Most requested features**

- Remove inactive accounts from login
- Improve customer support responsiveness

## Recent user reviews (10 of 24)

All indexed reviews: https://appshunter.io/ios/app/my-cirro/id1534874517/reviews.md

### 5/5 — Very happy customer with CIRRO!

*2026-08-04*

We have been signed up with CIRRO Energy for several years. I don’t think we’ve ever had an issue. Any time I’ve needed to call, my reason was taken care of efficiently. 
Thank you Cirro, let’s stay friends. Will you be my 
cyber-BFF?

### 5/5 — Electric

*2026-04-27*

Was very easy to access and pay

**Developer response:** Hello jennifer540! We're glad you're enjoying the app. Thank you for being a Cirro Energy customer!

### 1/5 — Thieves!

*2025-12-13, version 2.4.0*

This company stole money out of my account by overcharging me and will not refund it. Will be filing a report and finding another energy provider. 😡😡

### 1/5 — Run! Do not use this company

*2025-05-05*

I really regret choosing this power company without thorough investigation. They are just like fraudsters. My electricity bill is outrageously high every month, and sometimes I receive two different bills in one month. My monthly electricity usage is usually around 1,500 watts. There were several months when they charged me over 400 or 500. The electricity usage is the same every month, but the bills vary greatly.

**Developer response:** Hi Gaoyuan1987, thank you for reaching out to us. We're sorry to hear about your negative experience relating to your bill. Please reach out to us at 1-800-MY-CIRRO with your account details and any additional information so our team can assist. Thank you for being a Cirro Energy customer and we look forward to hearing from you.

### 1/5 — Pointless

*2025-01-10*

Every time I try and login it sits in the loading screen and never moves past it. I deleted it, redownloaded it, I got to login once, and after that it did the exact same thing. Completely pointless.

### 5/5 — Easy App

*2024-09-16*

I love it

**Developer response:** Hello Trenavius, we greatly appreciate your positive feedback! It's fantastic to hear that our mobile app has met your expectations! We appreciate you for being a Cirro customer.

### 5/5 — Love this app!

*2024-09-11*

Very simple and user-friendly. I love this app.

**Developer response:** Thank you sarai o, for the positive review! We appreciate you for being a Cirro customer and using our mobile app. If you have any friends or family who might also enjoy our app, please feel free to spread the word!

### 1/5 — App needs updating BADLY!!!

*2024-07-31*

I cannot use the app because it says I have multiple accounts. I previously had an account at an address I no longer live at with Cirro about 8 years ago which is inactive.  I signed up to switch service from another provider at an address I have been at for 3 years. I now show 2 accounts, one active and one inactive, which I am assuming are linked due to personal information. I called customer support and there is nothing they can do to correct the issue. I am unable to contact the developer or report an issue with the app.  Come on Cirro, you can do better!!!

**Developer response:** Hello Charger66x,  Thank you for your feedback. We continuously make improvements to our mobile app to optimize performance for our valued customers, like you! We are sorry that you experienced the issue you described. We would like to learn more so that can better assist you. We're confident we can help. Could you please contact us directly at 1-800-692-4776 or service@cirroenergy.com so that we can work together to solve this issue? Thank you.

### 1/5 — Why so slow?

*2024-07-24*

Your app is painfully slow.

**Developer response:** Hello Drexalexander, Thank you for your feedback. We continuously make improvements to our mobile app to optimize performance for our valued customers, like you! We are sorry that you experienced the issue you described. We would like to learn more so that can better assist you. We're confident we can help. Could you please contact us directly at 1-800-692-4776 or service@cirroenergy.com so that we can work together to solve this issue? Thank you.

### 5/5 — The Good, the bad, the ugly

*2024-02-08*

Cirro can be the most amazing electric company out their to work with. They are affordable most of the time and have the best employees you can imagine. But every so often you get that one employee that you would rather shoot yourself in the head. Rather than to deal with Cirro. I’ve had a handful of employees that made me look for other electric companies. But then you get someone from that 75% amazing and stick with them. 75 % of Cirro are some of the best in the business. But that 25% man they could kick rocks. So all in all. Cirro is for me.

**Developer response:** Thank you for the positive review! We appreciate you for being a Cirro customer and using our mobile app. We sincerely apologize for any customer service experiences you may have had that have been less than ideal, we'd like to hear more about that so we can make it right. Please reach out to us at anytime at 1-800-692-4776 or service@cirroenergy.com -- Again, thank you for choosing Cirro! We value your feedback.

## Frequently asked questions about My Cirro

### What does the My Cirro app do?

The My Cirro app allows Texas customers of Cirro Energy to manage their energy accounts on the go. You can pay bills, check your balance, review billing history, and access your plan details. It also provides tools to compare your energy usage trends.

### What are the key features of the My Cirro app?

Key features include accessing billing functions like paying bills and checking balances, managing account services such as Auto Pay and Paperless Billing, viewing plan details, and shopping for new plans. The app also offers interactive graphs and heat maps to compare energy usage.

### Is the My Cirro app free to use?

Yes, the My Cirro app is available for free to Cirro Energy customers in Texas. There are no charges for downloading or using the app's core functionalities.

### Who can use the My Cirro app?

The My Cirro app is exclusively for customers of Cirro Energy who reside in Texas. It is designed to provide them with convenient access to their energy accounts and usage information.

### How can I compare my energy usage with the app?

The app features interactive bar graphs and heat maps that allow you to compare your energy usage information. You can analyze trends, understand costs, and see the impact of weather on your consumption.

## Version history (last 5 releases)

### 2.6.0 — 2026-08-23

This required update includes important enhancements to keep your app experience secure, reliable, and up to date. Please update to the latest version to continue using the app.

### 2.5.0 — 2026-07-24

Functional and performance improvements providing our users with a more seamless app experience.

### 2.4.0 — 2025-10-16

New features and improvements, providing a robust app experience!

### 2.3.0 — 2025-07-16

New features and improvements, providing a robust app experience!

### 2.2.0 — 2025-04-30

Performance improvements and minor enhancements to provide users with a robust app experience.

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## More apps by US RETAILERS LLC

- [My Stream Connect](https://appshunter.io/ios/app/my-stream-connect/id1195929415)
- [Discount Power](https://appshunter.io/ios/app/discount-power/id1632049655)

All apps by US RETAILERS LLC: https://appshunter.io/developer/1534874519

## Related topics

[cirro energy](https://appshunter.io/ios/topics/cirro-energy) · [cirro](https://appshunter.io/ios/topics/cirro) · [my cirro](https://appshunter.io/ios/topics/my-cirro) · [my avecc](https://appshunter.io/ios/topics/my-avecc)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*