# My Cirro — user reviews > 24 indexed App Store user reviews of My Cirro by US RETAILERS LLC, rated 4.80/5 from 923 ratings. - Source: https://appshunter.io/ios/app/my-cirro/id1534874517/reviews - App overview in markdown: https://appshunter.io/ios/app/my-cirro/id1534874517.md - Rating breakdown: 5★ 856 · 4★ 39 · 3★ 4 · 2★ 1 · 1★ 23 ## What do users think of My Cirro? Overall sentiment: negative **Pros** - 💡 Easy to use app - 💡 Useful for tracking energy usage - 👍 Provides clear charts and graphs **Cons** - 🐛 App is consistently broken and not working - 🐛 Login issues and errors - ⚠️ Overcharging and billing issues - ⚠️ Slow and unresponsive app **Commonly reported bugs** - Login error 9 - App freezes on loading screen - Multiple accounts issue **Most requested features** - Remove inactive accounts from login - Improve customer support responsiveness ## Newest reviews (4 of 24) ### 1/5 — DOES NOT WORK *2022-12-27* Every time I log on the app it attempts to log me in and then kicks me out. This is so frustrating! I have had the app for over 2 months and I have never been able to log on the app to check my account. ### 1/5 — Can’t log in *2022-10-28* It’s been saying “error9” for a few days for both me and my wife. The login info is correct but we can’t log into the app. ### 1/5 — Lame App *2022-09-03* Ur app is worthless. I can never view my acct bc it’s pitiful at best. If I can’t login of what use is it? ### 1/5 — Quit working *2021-10-25* The app was amazing until it just quit working. I have rebooted my phone, and deleted the app and reinstalled and it will never log me in to my account. It just has the spinning loading thing forever. ## Most critical reviews (10 lowest-rated) ### 1/5 — Thieves! *2025-12-13, version 2.4.0* This company stole money out of my account by overcharging me and will not refund it. Will be filing a report and finding another energy provider. 😡😡 ### 1/5 — Run! Do not use this company *2025-05-05* I really regret choosing this power company without thorough investigation. They are just like fraudsters. My electricity bill is outrageously high every month, and sometimes I receive two different bills in one month. My monthly electricity usage is usually around 1,500 watts. There were several months when they charged me over 400 or 500. The electricity usage is the same every month, but the bills vary greatly. **Developer response:** Hi Gaoyuan1987, thank you for reaching out to us. We're sorry to hear about your negative experience relating to your bill. Please reach out to us at 1-800-MY-CIRRO with your account details and any additional information so our team can assist. Thank you for being a Cirro Energy customer and we look forward to hearing from you. ### 1/5 — Pointless *2025-01-10* Every time I try and login it sits in the loading screen and never moves past it. I deleted it, redownloaded it, I got to login once, and after that it did the exact same thing. Completely pointless. ### 1/5 — App needs updating BADLY!!! *2024-07-31* I cannot use the app because it says I have multiple accounts. I previously had an account at an address I no longer live at with Cirro about 8 years ago which is inactive. I signed up to switch service from another provider at an address I have been at for 3 years. I now show 2 accounts, one active and one inactive, which I am assuming are linked due to personal information. I called customer support and there is nothing they can do to correct the issue. I am unable to contact the developer or report an issue with the app. Come on Cirro, you can do better!!! **Developer response:** Hello Charger66x, Thank you for your feedback. We continuously make improvements to our mobile app to optimize performance for our valued customers, like you! We are sorry that you experienced the issue you described. We would like to learn more so that can better assist you. We're confident we can help. Could you please contact us directly at 1-800-692-4776 or service@cirroenergy.com so that we can work together to solve this issue? Thank you. ### 1/5 — Why so slow? *2024-07-24* Your app is painfully slow. **Developer response:** Hello Drexalexander, Thank you for your feedback. We continuously make improvements to our mobile app to optimize performance for our valued customers, like you! We are sorry that you experienced the issue you described. We would like to learn more so that can better assist you. We're confident we can help. Could you please contact us directly at 1-800-692-4776 or service@cirroenergy.com so that we can work together to solve this issue? Thank you. ### 1/5 — Disappointed *2023-07-10* This app is terrible it shows no information nothing works probably **Developer response:** Hi, we are sorry to hear that you are having issues with our app. We'd be happy to take a look into this for you. For further assistance, please email us at service@cirroenergy.com, thank you. ### 1/5 — Broken *2023-05-14* The app is consistently broken. Error9 at login makes it completely unusable. You’d think they’d want it to work since people can pay their bills from it! ### 1/5 — App is still broken *2023-05-14* Didn’t work for a few months, an update fixed it. Now it’s not working again. Customer service never got back with me for any of my issues, not even once. What a joke. ### 1/5 — No longer usable *2023-03-16* For some reason I have my active account and some very old inactive account tied to my login. Since the latest app release, I can no longer use the app because it says I have multiple accounts, even though only one is active. I contacted Cirro and they said they can’t remove accounts from a login, even if it’s inactive. So now the app is useless for me. ### 1/5 — Not working *2023-01-18* Please fix the app or online account! Not working ## Most praised reviews (10 highest-rated) ### 5/5 — Very happy customer with CIRRO! *2026-08-04* We have been signed up with CIRRO Energy for several years. I don’t think we’ve ever had an issue. Any time I’ve needed to call, my reason was taken care of efficiently. Thank you Cirro, let’s stay friends. Will you be my cyber-BFF? ### 5/5 — Electric *2026-04-27* Was very easy to access and pay **Developer response:** Hello jennifer540! We're glad you're enjoying the app. Thank you for being a Cirro Energy customer! ### 5/5 — Easy App *2024-09-16* I love it **Developer response:** Hello Trenavius, we greatly appreciate your positive feedback! It's fantastic to hear that our mobile app has met your expectations! We appreciate you for being a Cirro customer. ### 5/5 — Love this app! *2024-09-11* Very simple and user-friendly. I love this app. **Developer response:** Thank you sarai o, for the positive review! We appreciate you for being a Cirro customer and using our mobile app. If you have any friends or family who might also enjoy our app, please feel free to spread the word! ### 5/5 — The Good, the bad, the ugly *2024-02-08* Cirro can be the most amazing electric company out their to work with. They are affordable most of the time and have the best employees you can imagine. But every so often you get that one employee that you would rather shoot yourself in the head. Rather than to deal with Cirro. I’ve had a handful of employees that made me look for other electric companies. But then you get someone from that 75% amazing and stick with them. 75 % of Cirro are some of the best in the business. But that 25% man they could kick rocks. So all in all. Cirro is for me. **Developer response:** Thank you for the positive review! We appreciate you for being a Cirro customer and using our mobile app. We sincerely apologize for any customer service experiences you may have had that have been less than ideal, we'd like to hear more about that so we can make it right. Please reach out to us at anytime at 1-800-692-4776 or service@cirroenergy.com -- Again, thank you for choosing Cirro! We value your feedback. ### 5/5 — Sharon Still *2023-05-01* I love the app and highly recommend your electric company. You’ll have the cheapest rates around. Thanks, Cirro . ### 5/5 — game changing app *2022-03-10* idk if these kind of energy usage apps have been around for a while (if so where have i been?!) but to be able to view daily/monthly/yearly usage with beautiful, easy to read charts/graphs is game changing imho, it looks awfully well polished to be brand new so i'm guessing i'm behind the times. but this app brings me control. having a smart thermostat is useless bc i set it to what i want when i'm home and make sure things r off when i leave so i don't care how this is accomplished, which is all a smart thermostat can tell me. but to know what it adds up to financially is what this app enlightens us on. getting a bill only shows one snapshot each month hindsight, but to be able to see in near real-time let's me actively make decisions to go against or confirm my 'desired temp'. if it's crazy hot and i'm overusing the AC based on usage i can view from this app, i'll likely turn it up to save money b4 i get the bill. but if i have no idea, i know i'll overuse it. brilliant new addicting app for me. ### 5/5 — Incredibly easy & useful! *2021-06-28* The Cirro app is delightfully easy and useful! I love seeing my usage daily with very clear color coding and cost data. I know exactly how my usage relates to the weather and my appliances, which is so helpful! I even saw my usage start to do weird things, which led me to finding an AC problem while it was still a free fix (a fliter issue), before it blew my very expensive furnace fan! This is such a huge positive addition to the Cirro experience. Love it. ### 4/5 — Good app *2023-05-15* Let you track your energy use, except sometimes it won’t log in. **Developer response:** Sorry for the trouble you are experiencing with our app. For further assistance, please email us at service@cirroenergy.com, thank you. ### 3/5 — Error when logging in *2023-05-14, version 1.13.0* When I try to log in all it gives me is an error 9. Code I reported it on the app and other places and like nothing is being done about it I switched to this company for its app and web page to be like this 🤦🏼‍♂️ can’t even log in to pay my bill --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*