# My Citizen App — user reviews > 209 indexed App Store user reviews of My Citizen App by Citizen Watch Company of America, INC, rated 4.70/5 from 25,455 ratings. - Source: https://appshunter.io/ios/app/my-citizen-app/id1434809319/reviews - App overview in markdown: https://appshunter.io/ios/app/my-citizen-app/id1434809319.md - Rating breakdown: 5★ 21,178 · 4★ 2,316 · 3★ 852 · 2★ 284 · 1★ 825 ## What do users think of My Citizen App? Overall sentiment: mixed **Pros** - 👍 Excellent watch quality - 🚀 Eco-Drive technology - 💡 Customization options - 🔒 Reliable and durable - ⌚ Timekeeping accuracy **Cons** - 🐛 Buggy and unreliable app - 📋 Difficult registration process - 🔍 Incomplete product database - 🤔 Confusing instructions - 🤯 Frustrating user experience **Commonly reported bugs** - App crashes and freezes - Watch data not recognized - Registration process failures - Verification code issues - Inconsistent app behavior **Most requested features** - Improved app stability and usability - Seamless watch registration process - Comprehensive product information - Detailed user manuals and guides - Ability to view purchase history ## Newest reviews (16 of 209) ### 4/5 — Handy but… *2026-08-01, version 4.55.5* I like the ability to look up manuals, but some are only a condensed version. I like reviewing the products through the links in the app, but some , like those under Jack’s corner, don’t take you to the link. ### 2/5 — App worked for a month or two. *2026-06-22, version 4.55.3* Worked for a month or two now just freezes on the opening screen with the word citizen across it. The app was updated six days ago and still does not open. ### 4/5 — Citizen Registration *2026-06-10, version 4.53.2* The registration process definitely needs work. I work in IT and still with that I had problems registering my watch here on this app. ### 1/5 — Unusable App *2026-05-13, version 4.53.2* I’ve been using this app for quite some time and have multiple watches listed on it, but recently it stopped functioning properly. Whenever I open the app, it repeatedly sends me back to the “Get Started” page after I enter my information. It also says my email is already associated with an account, yet there’s no way to actually log in or continue past that screen. I’ve tried reinstalling the app several times, but nothing has fixed the issue. Right now, the app is essentially unusable. ### 1/5 — Looks good but does not work *2026-05-13, version 4.53.2* Downloaded the app, gave name, email and address, waited for email code. From then went to and endless loop of using the code to log in, being sent to more personal info multiple choice page (many without appropriate option), then back to login - only to have the site indicate already logged in. Tried deleting and redownloading without success. A big waste of time and energy. ### 1/5 — App does not work *2026-05-13, version 4.53.2* Entered my information and confirmed via emailed passkey, now the app will not do anything. Uninstalled and reinstalled and does the same thing. ### 1/5 — App is not functional *2026-05-12, version 4.53.2* As noted in another review this app has been broken since April! They build great watches, apps not so much! ### 1/5 — Broken *2026-05-12, version 4.53.2* App does allow you to surpass login screen and is caught in a perpetual loop. Issue experienced by wide number of users for about a month with no updates. Pray they’re better at making watches than apps. ### 1/5 — App just quit working *2026-05-12, version 4.53.2* What everyone else is saying. Log in screeen/code/STUCK. FIX THIS NOW PLEASE!! All my watches are listed here but can’t get to them now!!! ### 1/5 — App *2026-05-12, version 4.53.2* Have deleted the app and relogged in and it won’t go past the get started page. Then it says I’m logged in when I open the app even though it is at the get started page. There are no other icons but the get started button, How am I supposed to register my watch when it only directs me to an app that does not work? ### 1/5 — Terrible app *2026-05-11, version 4.53.2* I can’t get in the app to use it, it’s on a continuous loop of “Get Started”. Worst app experience ever!! Don’t bother downloading. ### 1/5 — App Completely Broken *2026-05-11, version 4.53.2* Echoing another review from weeks ago. App does not function, just puts you into an endless loop of re-entering your info. ### 1/5 — App won’t work *2026-05-10, version 4.53.2* App won’t let me log in or access my watches I have set up on the app. Fix it. ### 1/5 — App does not work *2026-05-09, version 4.53.2* Stuck in “Let’s Get Started”. Very frustrating you buy this complicated expensive watch with advertised app to help you figure it out and it does not work. Wonder if the watch will have same problem. ### 1/5 — The app used to be great but now is unusable. Can’t log in or see your watches. *2026-05-08, version 4.53.2* Unusable!!! ### 1/5 — App doesn’t work *2026-05-08, version 4.53.2* This app is stuck in a loop of not letting me log in, it sits at the get started screen enter the email says I’m already logged in. No option to get away from that screen disappointing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot register *2026-08-23, version 4.55.5* I’ve tried multiple times to use this app to register my new ProMaster. I never received the initial email. Yes I’ve checked Junk folder. It doesn’t seem that useful. ### 1/5 — Unusable *2026-07-31, version 4.55.5* The app will not allow an iCloud email address at all. So I’m not able to use it. ### 1/5 — Not working *2026-07-29, version 4.55.5* I use this app to register my watches. I am now getting a message “this region isn’t supported yet” “please check back later “ I reinstalled and rebooted the phone in sequence. My phone region is set to USA. I am in California. I am not using a VPN. Please fix ### 1/5 — App is no longer usable *2026-06-25, version 4.55.3* *UPDATE* (after the newest update it worked again for about a week and has since gone back to the same exact problem as last time, back to an app that does not work.) I’ve had a few watches listed on the app and I like it and its uses. But as of late it has taken me to the get started screen and there’s no login button, only a get started and punching in my email gives me a “you are already signed in” which does nothing, cause it doesn’t actually let me sign in. As of right now the app is completely useless ### 1/5 — Needs updating *2026-06-24, version 4.55.3* App needs to be updated, too many bugs. ### 1/5 — Stop Working *2026-06-19, version 4.55.3* I’ve been using this app for long time, but stop working!!?? Message says “this region isn’t supported yet” what!!!! I hope they fix this soon, I have all the info of my Citizen watches (several) in this app. ### 1/5 — Can’t register *2026-06-02, version 4.53.2* I can’t select the Disney Store as the shop she bought this at. It will not let me register. ### 1/5 — Can’t use to register app does not work *2026-05-31, version 4.53.2* It would be great if the app actually works so I can register for my warranty. You can’t select the date because it’s on the right hand side on the calendar and buried. You can’t select the retailer because they’re pulldown box does not work This is a junk app and now I’m not registered apparently ### 1/5 — Get Started don’t start *2026-05-14, version 4.53.2* I am trying to login and create an account, but you can’t get past a certain screen where it’s asking your age and ethnicity because you get four options presented to you and none of them apply to me in this case… They do however, allow you to skip that page but that just takes you back to the beginning to have you get started. The app does not work. ### 1/5 — App Not Functional *2026-05-14, version 4.53.2* I recently purchased a new Citizen watch, which I absolutely love. But, there was no booklet that explained the different functions and upon opening the package it was indicated to download the app for this information. However when downloading the app it does not work or allow me to advance past the login screen. Very disappointing. ## Most praised reviews (10 highest-rated) ### 5/5 — Good value *2026-08-21, version 4.55.5* Two weeks in, very happy with the look and comfort. Not a ton of complications. Easy to set; easy to wear for everyday things. Looks great. ### 5/5 — New watch *2026-08-17, version 4.55.5* Good watch, just hard to register ### 5/5 — Love my watch *2026-05-25, version 4.53.2* I love my watch. It is small and it fits me perfectly. This is the Best Buy on my cruise. ### 5/5 — Useless app *2026-05-12, version 4.53.2* It doesn’t work. Email entered with no email code sent! Shame on you! ### 5/5 — A slice of time *2026-02-27, version 4.53.0* CITIZEN knew this was money in the bank. You knew that guys, didn’t you?! Nothing else to say, just looking forward to the next collab with seconde/ seconde/ just amazing. And I must add: This sold out in less than a week 😎 ### 5/5 — Sleek/tactical look *2026-02-10, version 4.53.0* Flawless light to energy system. Bother-free. ### 5/5 — Citizens Navihawk A-T *2026-02-06, version 4.53.0* I love my Citizens Navihawk A-T. Keeps perfect time and the auto charging with the EGO drive system is outstanding. Well worth the price. The style is great. I have had so many compliments on this watch. I love it. ### 5/5 — Blue TSUYOSA *2026-02-05, version 4.53.0* Wanted it forever, finally got it, love it, love it, love it!!! ### 5/5 — Es bueno *2026-01-06, version 4.53.0* Un poco complicado porque solo me apárese en inglés ### 5/5 — Love it *2025-12-31, version 4.53.0* I love this app. My second Blue Angels watch --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*