# My CityPASS — user reviews > 113 indexed App Store user reviews of My CityPASS by City Pass, Inc, rated 4.90/5 from 24,389 ratings. - Source: https://appshunter.io/ios/app/my-citypass/id1612279736/reviews - App overview in markdown: https://appshunter.io/ios/app/my-citypass/id1612279736.md - Rating breakdown: 5★ 23,129 · 4★ 893 · 3★ 159 · 2★ 59 · 1★ 149 ## What do users think of My CityPASS? Overall sentiment: neutral **Pros** - 👍 Easy to book and change reservations - 💰 Good value and savings - 🗺️ Convenient way to see multiple attractions - 📱 User-friendly app - 🤝 Helpful customer service **Cons** - 🐛 App crashes or doesn't work - 🔍 Difficult to link/access purchased tickets - 🕰️ Long wait times at some attractions - 🤖 Unwanted location-based notifications after deleting app **Commonly reported bugs** - App crashing when trying to access map and directions - Inability to turn off location-based notifications - Tickets not showing up in app after purchase **Most requested features** - Option to extend ticket validity beyond initial period - Ability to view and manage all reservations in-app - Offline access to tickets in Apple Wallet ## Newest reviews (16 of 113) ### 3/5 — Confusing *2026-06-15, version 1.12.14* The app is clunky, confusing, and limited. It immediately sends you to the website to purchase or research the various options. It may be good once you have your attractions but not prior to it. ### 5/5 — Highly recommend!!!!! *2025-08-29, version 1.8.16* CityPASS saved me so much money!!! I also got to see so many interesting places that I had no idea were even in this city. ### 5/5 — Amazing *2025-08-08, version 1.8.16* I was able to plan a very affordable trip with lots to do. Glad I found this app ### 3/5 — Won’t let me cancel a reservation. *2025-08-05, version 1.8.16* Sent me to a chat agent with a 75 minute wait…. ### 5/5 — Excellent *2025-07-20, version 1.8.16* 🤜🏻🤛🏻 ### 2/5 — Non Intuitive *2025-07-18, version 1.8.16* Not the best app. Tickets times are wrong, although the app tells you they are wrong. Why not just fix the problem. The wording for the ticket types is inconsistent. It makes you switch back and forth from the app to the various websites. Confirmation codes are slow to arrive via email. ### 5/5 — Making reservations *2025-07-04, version 1.8.16* Easy to use ### 5/5 — Best to Skip the Long Ticket Lines *2025-06-20, version 1.7.14* Convenient easy to use via the app - great value for multiple attractions and the best part skip the long ticket lines go straight to entry- love it ### 2/5 — It lasts only 9 days *2025-06-14, version 1.7.14* They want you to go to 5 attractions on the same day when monday to friday are you busy, and you have to male reservations for most of them ### 5/5 — Easy to use *2025-05-22, version 1.7.14* It is easy to navigate, as a first time user! ### 5/5 — VISITORS *2025-05-12, version 1.7.14* Out of 3 yrs going to Tacoma, this was the 1st going to Seattle. With the CityPass. I was able to have the experience of my lifetime!! I recommend it you travel to any city, check out CityPass to see what they offer!! I got to go in the Space Needle, The Aquarium, Zoo, on a Cruise of the Harbor, Chihuly Glass Gardens all for a special price!! They have CityPass all over!!! ### 5/5 — Loved it! *2025-05-01, version 1.7.14* Second time using a city pass, this time was in Chicago… had a great time! Well worth the money and a great way to see all parts of the city! ### 5/5 — Great experience *2025-04-07, version 1.7.14* I was skeptical at first about this app. I got a five attractions pass in New York and was so impressed that I got a three attractions pass in Chicago the next week. ### 5/5 — Great!!! *2025-03-13, version 1.6.3* Insanely convenient. Great way to spend time with family. Saved so much and yet had so much fun!!! ### 3/5 — Crashes *2025-03-08, version 1.6.3* Tip: log out and sign back in to view reservation and past experience details. App crashes frequently in Chicago and need to restart my login due to the app losing all details. Fortunately the reservations are still saved ### 5/5 — Chefs Kiss *2025-02-16, version 1.6.3* Best app ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk app *2025-09-26, version 1.9.25* No matter how we tried to pull in the passes we bought an unknown error occurred. Tried multiple times over 2 weeks right up into our trip. Junk! ### 1/5 — Not at all friendly *2025-08-02, version 1.8.16* I had to ask for a refund because my trip was canceled because if emergency reason They didn’t refund a penny for 5 people group ### 1/5 — Can’t figure out how to reserve ticket at Space Needle *2025-05-09, version 1.7.14* Currently, I’m not happy. I just bought my city pass, but can’t figure out how to reserve a ticket at the space needle. I’ll keep trying. This is my first time trying the city pass ### 1/5 — Verify email NEVER works *2025-05-03, version 1.7.14* I cannot use the app because the verify email code never works?!? ### 1/5 — Mal conçu mal expliqué zéro pointé *2025-01-12* On te donne un qr code, ça passe direct au musée. À la statue de la liberté on t’envoie faire la ### 1/5 — Appstürtzt ab *2024-12-10* Ich bin sehr unzufrieden mit der App. Obwohl ich für 125$ Zugang zu mehreren Attraktionen bekommen habe, konnte ich nur drei nutzen. Die anderen zwei waren nicht möglich, da die App ständig abgestürzt ist und mir wichtige Informationen, wie z. B. den Treffpunkt am Hafen für die Fähre, nicht angezeigt hat. Das hat mir viel Zeit und Nerven gekostet. Ich würde der App am liebsten 0 Sterne geben, aber das ist leider nicht möglich. Absolut enttäuschend! Über 200$ für nichts Danke!!! ### 1/5 — Awful customer service *2024-10-20, version 1.5.27* I lost an entire day of my 3-day trip because of poor customer service. There are better alternative pass apps I used and it was a mistake trying the citypass for this trip. I will never do this again. ### 1/5 — Still getting notifications after deleting app *2024-09-25* The app is sending me location based notifications. Go to the zoo near by! I’m done with my city pass so I tried to turn that off. The app doesn’t show up in iPhone notification manager. It doesn’t show up in general settings. It doesn’t show up in location sharing settings. I can’t turn it off in app. So I deleted the app but I’m still getting notifications! **Developer response:** We're sorry about the bother these notifications caused. They are actually coming from Apple Wallet. If you'd like to remove the old passes from Apple Wallet, that should stop the notifications. ### 1/5 — Can’t even use *2024-07-19, version 1.5.27* Was going to use for my trip to Seattle but app won’t even open I just get to sit at a white screen. ### 1/5 — El servidor no funciona *2024-07-18* Estoy en Nuev york y el tercer dia la app no va. No puedo reservar visitas. No hay informacion sobre si es el servidor o lo que ocurre. Pero la web si funciona y siguen vendiendo citypasses.. Podrian poner un mensaje o informar ## Most praised reviews (10 highest-rated) ### 5/5 — Totally worth it !! *2026-07-23, version 1.12.14* 100% worth getting it. You get all tickets and reservations on the same app. Plus you get to save some money!! ### 5/5 — Maravilloso *2026-07-15, version 1.12.14* Muy económico ### 5/5 — Must see *2026-05-30, version 1.11.13* The best travel app hands down ### 5/5 — Atlanta CityPASS rocks *2026-05-25, version 1.11.13* The one stop convenience of city pass has made our trip so much more peaceful and enjoyable ### 5/5 — Excelente app *2026-01-28, version 1.9.25* Muy buena ### 5/5 — City pass Boston *2026-01-01, version 1.9.25* Je conseille fortement cette application ### 5/5 — Wonderful! *2025-11-17, version 1.9.25* A Must for first time visitors to Atlanta, Georgia. The city pass consists of main attractions, save money. you would pay a lot more if you don't have the city pass. ### 5/5 — So much fun! *2025-10-15, version 1.9.25* I’ve used this City Pass before, it used to have more attractions, like the hop on hop off bus used to be included, and much more, the wax museum too. I still think it’s a good offer, and value. I’m taking my Grandaughter for a weekend trip, and I know she will enjoy it. ### 5/5 — Exceptional app *2025-10-07, version 1.9.25* This app is very helpful in organizing such a stressful trip! Thank you to the creators of this app! ### 5/5 — User friendly *2025-09-08, version 1.8.27* It is very user friendly. It’s my first time planning a trip and this has helped me plan better! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*