# My Civic Utilities — user reviews > 35 indexed App Store user reviews of My Civic Utilities by Tyler Technologies, Inc, rated 1.20/5 from 66 ratings. - Source: https://appshunter.io/ios/app/my-civic-utilities/id1518276486/reviews - App overview in markdown: https://appshunter.io/ios/app/my-civic-utilities/id1518276486.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 61 ## Newest reviews (18 of 35) ### 1/5 — Doesn’t work *2024-11-17, version 2024.10.1* Don’t get this app ### 1/5 — Very slow *2024-09-24, version 2024.7.2* It’s so slow and it’ll take forever for all your information to load on the screen. Terrible app wish I can give negative stars. ### 1/5 — Poor performance *2023-01-20, version 1.1.15* First, this app is very slow even with 5G & it has several bugs. My payment option is not stored in the app after a successful update and save. Please fix this, this is a basic feature in the iOS APP dev platform ### 1/5 — App doesn’t work *2023-01-18, version 1.1.15* No matter how many different ways I try, this app can’t get beyond the set up stage. Put in my payment info several times always to be told user payment not accepted. Very frustrating. ### 1/5 — App is broke *2023-01-16, version 1.1.14* After the new update it doesn’t work. ### 1/5 — Makes me wonder *2023-01-15, version 1.1.14* Have tried registering into the app. This app has not been fully tested and makes me wonder how the Frisco leaders have recommended without fully testing the app. One of the worst apps I have seen being recommended by Frisco ### 1/5 — Doesn’t work *2023-01-10, version 1.1.14* I’ve never been able to pay my bill on here especially I think the app needs work and the people from the utilities company should not be promoting it. ### 1/5 — This app is a joke! *2022-12-09, version 1.1.13* After 30 minutes of fooling with the app trying to set it up. Being told my user name and address were incorrect, I finally get to the part where I can input my utility bill account information. Then I’m told that account is registered to someone else?? Really??!! Why aren’t they paying my utility bill then! Pathetic! I will just continue to pay the old fashioned way. ### 1/5 — Unpolished and confusing. *2022-12-07, version 1.1.13* This app is just broken, it needs to be fixed in a lot of ways. ### 1/5 — Doesn’t work *2022-09-05, version 1.1.9* How are you supposed to use this app to pay bills when you can’t even input a payment method. There is zero place to contact anyone for technical help. Zero place to contact anyone for support. Terrible app will be contacting my city to find a different service provider. ### 1/5 — Useless *2022-08-10, version 1.1.8* I can’t add payment method. It freezes each time. What is the point of having an app to facilitate online payments if I can’t even add a way to pay? Low hanging fruit people. That should be the first guaranteed function of the software. Useless. ### 1/5 — Doesn’t Work *2022-07-29, version 1.1.8* This app doesn’t work. Try it, you’ll see. Tyler Technologies is a joke. ### 1/5 — Terrible *2022-02-08, version 1.1.2* It’s a waste of an App. It literally never works for me, I end up having to go online to pay my bill. So slow and glitchy, not worth using or downloading. ### 1/5 — Shuts down *2021-12-23, version 1.0.32* App shuts down when I get asked to “continue” after the payment option ### 1/5 — Stopped working *2021-12-07, version 1.0.23* App quit supporting mu utility. Question to support has gone unanswered. ### 1/5 — Doesn’t work *2021-12-03, version 1.0.23* Broken app, doesn’t eork ### 1/5 — Just wasted my precious time.app doesnt work! *2021-11-06, version 1.0.22* App doesnt work!😡😡😡😡! ### 1/5 — Fraudulent charges *2021-05-12, version 1.0.17* I input my card info and before the end of the day my card info was stolen! Charges are on my card i didn't make !!! The app support and privacy is terrible! ## Most critical reviews (10 lowest-rated) ### 1/5 — Very Poor Execution *2026-06-25, version 2026.5.2* Like others it seems, the idea of the app is great, the execution is awful. The manner in which it saves or doesn’t save information is poor, UI breaks when setting up info for the first time, technically I have autopay setup but I have no idea when it will bill and can’t change it and don’t want to try any harder because the UI is broken. ### 1/5 — App sucks *2026-05-09, version 2026.4.1* This app sucks. I’ve tried to create an account. It kept saying, “try again later.” Says it will send an email and it never does. It’s less stress to just call and talk to a real person to pay it. Get your act together! ### 1/5 — Not Reliable *2026-02-11, version 2026.1.1* When I first got the app it took a long time to add my information kept loading for too long. Now it did work for a bit but last two payments I tried to do, it did not work and I needed to call instead. Mind you I’ve been living in my new house for about 5 months now. Just ridiculous I was hoping this app would help payments go smoothly, now it just a hassle and now I think I’ll just call from now on. I was just hoping this app would be easier and faster but it’s not now. ### 1/5 — Doesn’t work *2026-01-26, version 2026.1.1* App never works when you try to use it just sits and try’s to load ### 1/5 — Unreliable *2025-12-06, version 2025.11.4* I've tried multiple times to set up my account again on this app after upgrading to iOS 26, but I keep getting this error message: “SOMETHING WENT WRONG WITH THE REQUEST, PLEASE TRY AGAIN LATER.” This has been happening for two months. If you use Water Utility Management, LLC, I recommend paying through the website instead of relying on the app, as it’s unreliable and frustrating to set up. ### 1/5 — It’s DMV level bad *2025-11-29, version 2025.11.3* This app operates like anything the government does. Slow, inefficient and frustrating to deal with. Every screen loads slowly, the saved payment information doesn’t appear in the drop downs. ### 1/5 — Price difference *2025-10-21, version 2025.9.3* It shows my amount due as higher than my invoice from the city. ### 1/5 — Horrible app *2025-09-05, version 2025.7.6* Half the time I sign in it fails to authenticate the login, when it does go through it doesn’t tell me it was successful I just have to guess. I’ve had the app for a year now and think I’ve successfully used it twice. ### 1/5 — Horrible app horrible reliability *2025-06-21, version 2025.6.1* App is just terrible all around. Slow clunky and fails to load ### 1/5 — Poor operation *2025-02-12, version 2025.1.4* Hard to use when none of the selection boxes work! ## Most praised reviews (2 highest-rated) ### 5/5 — This app works *2023-09-28, version 1.1.26* Easy way to pay your utilities! ### 2/5 — Good when it wants to work *2024-10-02, version 2024.9.2* I like the convenience that this app should bring us but majority of the time this app wants to take forever to load no matter what I do in the app and regardless if I have good data or WiFi connection on my phone. If it didn’t have those issues then this app would be great. Please fix this issue because it’s been happening for 2+ years. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*