# My Cloud OS 5 — user reviews > 290 indexed App Store user reviews of My Cloud OS 5 by Western Digital Technologies, Inc., rated 4.77/5 from 16,016 ratings. - Source: https://appshunter.io/ios/app/my-cloud-os-5/id1525641126/reviews - App overview in markdown: https://appshunter.io/ios/app/my-cloud-os-5/id1525641126.md - Rating breakdown: 5★ 13,008 · 4★ 1,867 · 3★ 416 · 2★ 56 · 1★ 189 ## What do users think of My Cloud OS 5? Overall sentiment: neutral **Pros** - 🚀 Fast and responsive - 🔒 Secure personal cloud storage - 👍 Easy to access files remotely - 👍 Convenient backup solution - 👍 Great for media streaming **Cons** - 🐛 Indexing/syncing issues - 🐛 Inconsistent app performance - 🐛 Unreliable remote access - 🔒 Forced to use WD account - 👎 Downgrade from previous version - 👎 Limited file management features **Commonly reported bugs** - App crashes and login issues - Incompatibility with newer iOS versions - Unreliable remote connectivity - Slow or incomplete file indexing **Most requested features** - Ability to download/save files offline - Improved file browsing and search - Folder-level backup options - Better media organization and playback - More flexible access and sharing controls ## Newest reviews (13 of 290) ### 3/5 — It’s good, but…. *2026-07-29, version 4.30.2* All works as it’s supposed to but removing the download feature was a huge mistake!! I really miss that feature and am shopping elsewhere to find a device that allows downloads. ### 4/5 — Magdy *2026-07-13, version 4.30.2* Please make copy paste available on the App for folders and files ### 4/5 — Organization *2026-06-28, version 4.30.0* It could have better ways to see photos and things ### 4/5 — Good app, BUT add AI search *2026-05-23, version 4.29.0* Good app, but lacking the search functionality. Will be a HUGE improvement if users are able to search for person, scene, etc. ### 4/5 — Works very well *2026-05-04, version 4.29.0* Works great but wish there was an easy way to download everything so that it can be saved in another location. In case god forbid the whole system goes down. ### 3/5 — Great when it works. *2026-04-13, version 4.29.0* Needs rebooting daily to be reliable. ### 4/5 — Made my day *2026-01-01, version 4.28.1* This is an excellent software does what it says and does it WELL ! 👍😊 ### 4/5 — Great *2025-12-20, version 4.28.1* But if y’all could utilize the photo geolocation metadata that would be awesome. Also more compatible video formats. ### 3/5 — Searching the cloud *2025-12-04, version 4.28.0* Set up better search engines ### 4/5 — Great upload target *2025-11-25, version 4.28.0* The only concern is the security issue. Please make sure “nobody” account is disabled. ### 5/5 — My Cloud *2025-11-05, version 4.27.2* Great app and great backup system ### 5/5 — Great customer service *2025-10-17, version 4.27.2* I had an issue of connecting when upgrade my Wi-Fi router and they support desk helped me fix the issue. ### 5/5 — iPhone 17 *2025-10-13, version 4.27.1* Need update for iPhone 17. App doesn’t work well ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped working completely *2026-04-15, version 4.29.0* Can no longer login to my mycloud nas drive ### 1/5 — Can’t log in *2026-02-07, version 4.28.1* I’ve tried to log in all afternoon. 2FA is fine but this is completely useless. It’s says it’s sent an OTP code to my email address and 10 minutes later it arrives. I enter the code and I s wrong. Then 10 minutes later another code arrives (I never asked for one). It doesn’t work either. This goes on and on and still can’t log in! Oh, and the contact support doesn’t work either. ### 1/5 — Needs improvement *2026-02-03, version 4.28.1* It would be good if this app wasn’t so buggy. It never connects to the drive. Constantly have to refresh for it to show the folders/files. Isn’t giving me a share link on public folders. Be good to have a desktop version too! ### 1/5 — The new age restrictions suck! *2025-12-28, version 4.28.1* Used to be great for backing up photos, videos, documents, etc. for my kids devices until WD added a 17+ age restriction. There is no inappropriate content about this app. No need for the age restriction! Please remove the age restriction! ### 1/5 — Something went wrong *2025-10-29, version 4.27.2* App will no longer connect to my NAS. OS5 ### 1/5 — Doesn’t Work on IO26 *2025-10-26, version 4.27.2* App now says “No network shares detected”. Followed all online help documents. Nothing fixes problem. Able to access via Windows 11 PC but not via app ### 1/5 — Needs UI update *2025-10-14, version 4.27.1* With the release of IOS 26.1 the app is becoming unusable, the top menu options are not working because they are encroaching onto the IOS status bar area therefore not selectable.. app version - latest ### 1/5 — Not working since IOS26 *2025-09-29, version 4.27.1* Can’t upload anything directly from iOS device since the iOS 26. It saying no internet connexion. I talk to an employee and he didn’t seem to understand the problem and hung up on me. Lousy service ### 1/5 — Store by ‘photo taken date’, ‘not transfer date’! *2025-09-17, version 4.27.1* Why doesn’t it do this? The ‘photo taken’ metadata is there when you look at the photo. ### 1/5 — No longer able to play video *2025-07-13, version 4.27.0* As reported by many other users, since the last app update it is not possible to play any video files directly via the app. Support is non existent on this issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Lovely photo *2026-08-30, version 4.30.2* I’m really enjoying using iCloud and not worrying about space in my phone Thanks you !! ### 5/5 — Auto back up for iPhone *2026-07-06, version 4.30.2* This is a must have for someone who values their photos. My phone constantly backs up my photos. I never have to worry about losing any photos ### 5/5 — Love it *2026-05-24, version 4.29.0* I love the fact that I can create an album without allowing access to the original pics. ### 5/5 — Great app *2026-05-16, version 4.29.0* Works great with my PR4100 drive and gives me access no matter where I am. Has great functionality. Makes it easy to organize and share photos ### 5/5 — Awesome app for MyCloud *2026-03-19, version 4.29.0* Great app, very easy to navigate thru your WD NAS storage . It even backups the pictures in your phone to your NAS. Very convenient ### 5/5 — It does what it says *2026-02-19, version 4.28.1* Have had this for a while and I use a raid system for security. Happy I do not have to back up phone to iCloud. ### 5/5 — Take your data with you no matter where you GO! *2026-01-06, version 4.28.1* First of all and even before I give this review. I want to give my utmost appreciation to the customer service. I am using My Cloud for the past 7 years and I can assure anyone without a cloud solution, like what WD has been providing for years, is missing enormously. I do travel a lot and accessing my data while on the go from my laptop to not a luxury item or optional. It’s essential. I recommend WD cloud solutions to anyone is thinking of upgrade their local storage HD into NAS and cloud storage. ### 5/5 — The best backup software *2025-12-07, version 4.28.0* Western digital went above and beyond by adding My Cloud OS 5. It lets you access all of the My Cloud files from anywhere. Great product. ### 5/5 — Works great *2025-11-28, version 4.28.0* Five years and no regret ### 5/5 — Easy to use with multiple devices. *2025-11-18, version 4.28.0* Use iPhone, PC, Tablet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*