# My Comfort Hub — user reviews > 9 indexed App Store user reviews of My Comfort Hub by De'Longhi Appliances S.r.l., rated 2.56/5 from 18 ratings. - Source: https://appshunter.io/ios/app/my-comfort-hub/id6740630063/reviews - App overview in markdown: https://appshunter.io/ios/app/my-comfort-hub/id6740630063.md ## Most critical reviews (9 lowest-rated) ### 1/5 — Useless app *2026-07-08* This is one of the useless app I have used. Buggy and useless. Just off load this app from the AppStore. **Developer response:** Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort Hub app has been frustrating. We want to assure you that we are committed to providing a reliable experience for all our users. To help us investigate and resolve this issue as quickly as possible, we invite you to contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Device Model (e.g., Dragon 5 connect) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. This visual information is extremely helpful for our development team. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team ### 1/5 — Something went wrong *2026-06-27* The program is buggy, 25% or less successful rate when doing any action, most of the time just pop something went wrong error code and nothing happened. **Developer response:** Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort Hub app has been frustrating. We want to assure you that we are committed to providing a reliable experience for all our users. To help us investigate and resolve this issue as quickly as possible, we invite you to contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Device Model (e.g., Dragon 5 connect) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. This visual information is extremely helpful for our development team. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team ### 1/5 — Worst app *2026-06-25* Never experience such a poor app from expensive product line. Frustrating and no support ever. Ai assisted troubleshooting which is not even relevant. **Developer response:** Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort Hub app has been frustrating. We want to assure you that we are committed to providing a reliable experience for all our users. To help us investigate and resolve this issue as quickly as possible, we invite you to contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Device Model (e.g., Dragon 5 connect) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. This visual information is extremely helpful for our development team. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team ### 1/5 — Fail! *2026-05-24* Constant error. Agree that scheduling does not work. It connects, u move away & switches off. Disappointing considering the cost… will be returning Dragon Connect! **Developer response:** Hello, Thank you for your review. We sincerely apologize for the frustration you experienced with the My Comfort Hub app. We believe the issue you encountered has been resolved. Could you please attempt to Login again and let us know if it's now working? If the problem persists, Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the "My Area" section and press the icon "Customer support". 3. Select the "My Tickets" option and press "Open a ticket". In your message, please mention this review and include the following details: - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team ### 1/5 — App is useless *2026-05-10* Rarely is able to connect with device. Constant errors. I use a similar app for Goldair appliances. No drama. This app is useless. **Developer response:** "Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort hub app has been frustrating. We are committed to ensuring a reliable experience for all our users. To help us investigate and resolve this issue as efficiently as possible, please open a dedicated support ticket from your account. How to Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the ""My Area"" section and press the icon ""Customer support"". 3. Select the ""My Tickets"" option and press ""Open a ticket"". When submitting your ticket, please mention this review and include the following details, which are crucial for our team: - Your Smartphone Model and Operating System (e.g., iOS 17.5). - A brief description of the problem. - Screenshots or a short screen recording of the issue, if possible. This visual evidence significantly speeds up troubleshooting. We look forward to seeing your ticket so we can turn your experience around quickly. Sincerely, The De'Longhi Support Team" ### 1/5 — Waste of money *2026-05-05* I paid almost 100 more just to be able to use the smart feature, I dont know whats wrong with them not being able to work with any smart home apps nor make the scheduled trigger in the app work and call it ‘smart’. When it has been a while since even 20 dollar connector could digest all these!! Whoever developed it I assume they never have tried benchmarking other apps, who would turn off the routine completely to manually control it, when the whole point of this is after all saving the electricity bill and not having to remember to manually turn the trigger back on!!! Can you actually think smart?? ### 2/5 — Scheduling *2026-04-19* The scheduling function for Dragon heater not work. WiFI connects to app. Setup schedule but doesn’t switch on. All you can do with app is turn on & off change temp. Get frequent error messages **Developer response:** Hello, Thank you for your review. We sincerely apologize for the frustration you experienced with the My Comfort Hub app. We believe the issue you encountered has been resolved. Could you please attempt to Login again and let us know if it's now working? If the problem persists, Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the "My Area" section and press the icon "Customer support". 3. Select the "My Tickets" option and press "Open a ticket". In your message, please mention this review and include the following details: - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team ### 3/5 — Timezone bug *2026-05-11* Manual controls work, but scheduled routines run with the wrong timezone. In Melbourne, I have to schedule the heater 2 hours earlier for it to turn on at the correct time. Geolocation and phone timezone are correct, so this appears to be an app/backend timezone bug. **Developer response:** Hello, Thank you for your review. We sincerely apologize for the frustration you experienced with the My Comfort Hub app. We believe the issue you encountered has been resolved. Could you please attempt to Login again and let us know if it's now working? If the problem persists, Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the "My Area" section and press the icon "Customer support". 3. Select the "My Tickets" option and press "Open a ticket". In your message, please mention this review and include the following details: - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team ### 5/5 — Nice *2026-08-07* Nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*