# My Constellation — user reviews > 43 indexed App Store user reviews of My Constellation by Constellation NewEnergy, Inc, rated 1.89/5 from 80 ratings. - Source: https://appshunter.io/ios/app/my-constellation/id1508328200/reviews - App overview in markdown: https://appshunter.io/ios/app/my-constellation/id1508328200.md - Rating breakdown: 5★ 13 · 4★ 1 · 3★ 4 · 2★ 8 · 1★ 54 ## Newest reviews (15 of 43) ### 1/5 — Constant Login Issues *2025-09-10* This app is constantly having issues, usually during login. Often having to just go to their website as I can’t get past the login screen due to server side errors. ### 1/5 — Biometric log in *2024-10-28, version 1.7* I’m tired of having to log in there’s got to be a way to update this app to facial recognition. Somebody must know how to do that. ### 1/5 — Over charge *2024-06-20, version 1.7* Don’t use this company they over charged me this winter. Billed me way more than contract. Luckily I got away from they. They are crooks. ### 1/5 — Please fix login issues and ease of using app to do business *2024-06-19, version 1.7* Please fix ### 1/5 — Won’t login *2024-03-23, version 1.7* I attempted to log into the app with my credentials though it won’t allow me to sign in. Brings me to an error URL page ### 1/5 — Worst app *2023-12-18, version 1.7* I am not sure who designed this app, this is one of the pathetic app. Every time ask for login , no biometrics or face recognition mode . Very frustrating. ### 1/5 — Worst f k app *2023-08-29, version 1.6* The developer should just quit ### 1/5 — Basic - no useful functionality *2023-08-20* Not useful in any way other than to look at billing statement. The website has a lot of good energy monitoring features that would seemingly be easy to mimic on the app. I u installed this as it’s useless ### 1/5 — Why have an app at all *2022-11-18* This app is useless and frustrating to use. The functionality is so limited that it’s really only good for seeing your bill history. Additionally, it logs you out every time you close the app. Fixing that would be a step in the right direction, but seeing real time energy usage would be a huge step forward. ### 1/5 — Wow *2022-10-20, version 1.4* I am reading reviews from a year ago and the app is still crashing and it never works! Fix it.!!!! ### 1/5 — Horrible. *2022-09-27* Both your app and your website are absolute garbage. Fix the speed so people can actually see whether a bill is paid or not so they’re not stressing over late fees. All this money you collect yet you can’t afford a reliable website nor app. Absolutely horrible. ### 1/5 — Please update app Not really worth downloading it *2022-09-09* You have to sign in every time u click on the app and to update a payment you have to go to the website it’s just to much ### 1/5 — App Offers Very Little *2022-07-29* I am a new customer in north central Texas having previously been with Green Mountain. The Constellation app is seriously lacking and on the verge of just being a joke compared to the Green Mountain app. It does virtually nothing. ### 1/5 — The app doesn’t work *2022-06-17, version 1.3* Really piss me up 😡 ### 1/5 — WHAT A JOKE Forget this one *2022-05-02, version 1.3* WE got the app so we could pay our bill online. ONLY BECUSE THE PHONE PAY DOESNT WORK AFTER TEN TRIES? Kick this to the curb. I’m not sure they know what an app or phone is?.? ## Most critical reviews (10 lowest-rated) ### 1/5 — TRASH *2025-09-25, version 1.7* Fix your GD app !!! ### 1/5 — Can’t login to account with app *2025-09-24* I’m a new customer and when I try to login to app I immediately get an error message. I’ve deleted the app and reinstalled it and the same error message happens. I’m not even able to put my user name and password in ### 1/5 — App does not let me login, crashes *2025-09-24* App does not let me login when I click the “Login” button. It crashes instantly and nothing works. ### 1/5 — The app is never working *2025-09-24* The app has been down for at least two weeks. How am I suppose to pay the bill? Please fix it! ### 1/5 — Complete Garbage *2025-09-20, version 1.7* This app is total garbage. Don’t even waste your time wasting space on your device with this junk simply doesn’t work. ### 1/5 — Horrible *2025-09-19, version 1.7* App doesn’t open says something about the parameters ### 1/5 — App has been broken for weeks *2025-09-16* Unable to even have the login page load without crashing what a joke ### 1/5 — App doesn’t work *2025-09-15, version 1.7* App always give error message. Can’t sign in, can’t see any acct info, it just does t work ### 1/5 — Obviously they don’t read reviews! *2025-09-14* I have had this app for a while. It was working but annoying to have to login every time. Now I cannot login at all. Hit login and it take me to an error about parameters. Junk! ### 1/5 — App not working *2025-09-11, version 1.7* Cannot login; very buggy app ## Most praised reviews (10 highest-rated) ### 5/5 — Improved. *2025-04-22* I read the reviews and from what I can tell, the app has greatly improved! You can manage and pay your bills just fine. ### 5/5 — Great App *2021-06-02, version 1.0* Works perfectly ### 3/5 — Could be better *2021-06-25* The app itself works fine but it’s very inconvenient to have to log in every time I open it. I have a long complicated chrome-created password and I have to open chrome settings to find and copy it over to the app. At that point I may as well just open the website on chrome. Can we get an update for it to remember the password or integrate Face ID? ### 3/5 — It’s ok *2021-04-22* The functionality of the app is ok, but it’s one of the few apps in my phone I have to login to every time I use it. No “remember me” or biometric integration. ### 2/5 — My app doesn’t work *2025-09-27* This all no longer works, I uninstalled and reinstalled; still does not work. ### 2/5 — No I.T. Fixes? *2025-09-12* Really, I love My Constellation but the app needs some Professional I.T. Support. Constantly having to log in twice to get to my account or getting invalid errors is getting annoying! Please fix your app. ### 2/5 — This app useless *2025-01-13, version 1.7* This app is useless. It look like developers quit developing and update it. ### 2/5 — Not Up to Current Standards *2022-05-29* I don’t know why this app logs you out every time you go to open it. This is just my energy bill not my bank account. I can even log into my bank account easier than this app. It’s also a struggle to find out information about your bill, they made it a pain to look up. The app needs a major overhaul. ### 2/5 — Worst app ever! *2022-04-20* When I first downloaded it was working just fine,I just didn’t like the fact that I had to log in every time but I guess that was ok but all of the sudden I couldn’t login anymore at all! So please fix! **Developer response:** We apologize for the inconvenience our current login issues are causing. Our technical team is looking into the issue. If you need to make a payment or manage your energy account, please visit us at https://my.constellation.com and login using your username and password. ### 2/5 — Complicated to program a plug *2021-12-11, version 1.2* Not intuitive, trying to get a plug to turn on dusk to dawn, can’t figure out how to do it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*