# My Consumer Cellular — user reviews > 230 indexed App Store user reviews of My Consumer Cellular by Consumer Cellular, Inc., rated 3.34/5 from 1,537 ratings. - Source: https://appshunter.io/ios/app/my-consumer-cellular/id781028236/reviews - App overview in markdown: https://appshunter.io/ios/app/my-consumer-cellular/id781028236.md - Rating breakdown: 5★ 549 · 4★ 211 · 3★ 151 · 2★ 136 · 1★ 375 ## What do users think of My Consumer Cellular? Overall sentiment: neutral **Pros** - 🚀 Great service - 👍 Reliable and dependable - 💰 Affordable pricing - 🌟 Excellent customer service **Cons** - 🐛 App crashes and login issues - 📉 Inaccurate data usage reporting - 🔒 Fingerprint/Face ID not working - 🤔 Confusing and limited app functionality **Commonly reported bugs** - App freezing and becoming unresponsive - Login credentials not being saved - Incorrect billing and data usage information **Most requested features** - Ability to manage account details within the app - Real-time data usage tracking - Improved app stability and performance - Seamless integration between app and website ## Newest reviews (13 of 230) ### 2/5 — Too many issues with the app *2026-08-08, version 9.7.0* Yes, I think that this company provides great pricing for cellular service but they need to fix this app! Constantly changing my password, cannot make corrections that I didn’t put in, constantly kicking me out and I have to keep logging back in and don’t let me start on customer service support. Maybe this works great for some but it based on these reviews, but I don’t agree. ### 1/5 — App is trash *2026-03-17, version 9.5.0* After the latest update, can’t login. Can change the password successfully, login immediately after but subsequent logins fail. Looks to have been going on now for well over a month, yet here we all are, still unable to login with the app. Another downside of CC is that the pricing is no longer favorable and they lack an INTL travel (data / voice) pack. Better to buy a burner to use when traveling abroad than absorb the INTL roaming charges. Or, one can change carriers, which is our next move. 👋 CC ### 1/5 — App is finicky *2026-03-07, version 9.5.0* I have deleted and restarted this app several times. It accepts facial recognition yet still tells me my user name or password is wrong. Deleting this app. Regularly this app does not recognize my password even though it’s saved and will work going through a browser. Frustrating. ### 2/5 — App is finicky *2026-03-02, version 9.5.0* Regularly this app does not recognize my password even though it’s saved and will work going through a browser. Frustrating. ### 3/5 — App issues after update *2026-03-01, version 9.5.0* CC is a great company. The CC app has issues after Feb. 2026 update (9.5.0) on IOS 26.3 . “! Login failure” message. The online login works great. I deleted app, reinstall, same result. Called tech support, no help. Please fix the app. ### 1/5 — App problems *2026-02-28, version 9.5.0* App not allowing log in, even Face ID not working again. Seems like again it was the recent update. On hold now with customer service. ### 2/5 — Update problems *2026-02-27, version 9.5.0* After performing the mandated update, February 2026, I can no longer sign in to the app. ### 2/5 — Update *2026-02-26, version 9.5.0* Been with consumer cellular since 2020 I’ve told many people it’s great but I’ve recently regretted saying this to people bc my phone updated and I can no longer access the app to pay my bill I wasn’t able to pay last months bc of this so I went to try and pay my bill bc it was now late so I had to go to the website to pay it and was charged double at the time of 100$ at once bc I missed last months for their mistake I’m considering changing services unless this is fix ### 1/5 — App no longer works! *2026-02-25, version 9.4.0* Unable to log into the app. Using correct credentials, it looks like it’s going to log on, and then the app crashes. It used to work perfectly and then early Jan 2026, it just started to crash. Have tried deleting and reinstalling to no avail. I use it for the IRIS Ally safety device and now have NO access to how my elderly mother is doing, or if her device is charged, or her whereabouts - however, they have no problem collecting my monthly payment! I have no access or sense of security as they advertise! BE RESPONSIBLE AND PLEASE CORRECT YOUR CRASHING APP ### 1/5 — Consumer cellular rip off *2026-02-23, version 9.4.0* Supposed to be straight out, unlimited plan, but then they slow your data down same as the rest of them but they want to charge more than the other companies for the data? Plus now waiting for the update. Of my account which is using more data and they charge you for. ### 1/5 — No longer shows anything useful! *2026-02-19, version 9.4.0* The App used to be valuable, with Usage data, ability to change plans, etc. But now it’s useless. Says “no phones or devices available”. My device and service has not changed. What happened here? ### 1/5 — App used to be great *2026-02-05, version 9.4.0* App used to be great. Now it crashes as soon as I try to sign in. Can’t sign in at all. It’s updated. I’ve removed it and added it back. I have no idea what’s going on. Tried the link from the email and it doesn’t work either. I did manage to get my bill paid but they are making it very difficult to do. ### 1/5 — Total waste *2026-02-02, version 9.4.0* Not sure where CC got the screenshots used in the app store description because the app shows you no information. You can't view usage in the iOS app nor your phones. About all you can see is your balance due. You have to log into the CC website to see any useful data. The iOS app is totally worthless as is. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t Log In Anymore *2026-08-26, version 9.7.0* The app used to work pretty good, but within the last month I have not been able to log into any account on my phone. I know I have the correct passwords because I can still log in on Safari. Seems to be an issue only with the app. It’s now been around a month and it’s almost the 1st, and the app still won’t let me log in to pay the bill. ### 1/5 — Worthless service!! *2026-07-14, version 9.7.0* Ads for this service are nothing but false! This is the most unreliable service I have ever had. Customer service is by far the worst! Only 1 time has customer service helped me solve an issue I experienced after 4 other attempts. Service reps or rude to the point of having to hang up on them. Their upgrade/trade in service offered “asurian” took my phone never returned it and never payed me what they told me they would. Never received a dime and get no answers or responses. This service is a scam!!! ### 1/5 — Useless *2026-07-12, version 9.7.0* The app is basically useless. You’ll get prompted to login into the website for most things so just there first. ### 1/5 — Not Reliable *2026-07-01, version 9.7.0* I am really happy with the wireless service and pricing, but the mobile app for iOS just doesn’t want to let me log in. When I start the app it quickly goes to the login screen and automatically fills in whatever was entered the last time instead of waiting to let me enter the current account information. I’m re-installing it now for the third time hoping I can get it to work. I feel like the app should be the best way to check billing and usage over the web portal. ### 1/5 — I am Ripped off next month payment dollar 67 for used of 44 mb may be 2 gb untill due date. *2026-06-29, version 9.7.0* Why am I charged over the data plan? I have 10 GB data plan & i didn’t finish my data not even close but I am being charged over and over. They upgraded for next data plan which is upgraded to 15 GB. I call customer service but they are saying glitches or restart your phone, clear cookies. No i didn’t agree because they did it more than there times. Please do not upgrade my data plan that i don’t even finish the current plan. I need also my money back. They upgraded to 50 GB plan. I just using the plan because nothing that I can do. I did use the plan or pay for it for a while. Recently I didn’t use the data that much I used like 4GB.. but I find out that I have still been charged for 50 GB data plan. Oh dear Concumer you automatically UPGRADED for over data usage WHY not you automatically DOWNGRADE for No or Few Data Usage? Update Why this app requires to log in again when I go to settings?? I already log in but still needing a log in process again! I am very tired of consumer cellular and the app. I am currently 44 mb usage but next payment is 30 gb dollar 67 😳😩. This is hilarious. I understood you rise the data because I used it at that time and already paid but why don’t you automatically decrease the plan when I don’t use not even close 5 gb. So, I am going to pay next payment dollar 67 with projected usage 315 mb. This is ripped off. ### 1/5 — Useless app *2026-06-20, version 9.7.0* Doesn’t work anymore. It used to work, but now does not accept logins. Amateur software. ### 1/5 — The worst *2026-04-22, version 9.6.0* This is the worst service I have ever had , it’s not good for any age group , places where it’s essential to have service you will not have it , most of the time I am on SOS. DO NOT USE CONSUMER CELLULAR ### 1/5 — Horrible App *2026-04-18, version 9.6.0* The app will show it didn’t take the payment due to an error. Look at my bank statement and it shows the charge ### 1/5 — I don’t think I can download it because I have a old iPhone *2026-04-14, version 9.6.0* I’m so sorry ### 1/5 — Worst app ever *2026-03-30, version 9.5.0* Can’t download it. Can’t get it to accept the temporary password. It’s really bad. ## Most praised reviews (10 highest-rated) ### 5/5 — Great cell provider! *2026-08-23, version 9.7.0* I have been with Consumer Cellular for 8 years, though on the app just recently. I have been very happy with CC. No issues, American customer service, and their charges are as low as anyone’s. Highly recommend! ### 5/5 — Tammy Coleman *2026-08-14, version 9.7.0* Nickname Jojo ### 5/5 — Homemaker *2026-08-10, version 9.7.0* Help ### 5/5 — Customer Service *2026-05-01, version 9.6.0* The title says it all! When you call they are helpful and get the problem solved! No problem with phone service either! ### 5/5 — Happy customer for life *2026-03-27, version 9.5.0* Great company with affordable prices!! App is easy to navigate and allows me to keep up with account. ### 5/5 — App works AGAIN ( Update) *2026-03-02, version 9.5.0* **** 02/28/26 UPDATE BELOW: 02/25/26 - Have been unable to log into the app for over a month now. I’m using the correct credentials, it looks like it’s going to log on, and then the app crashes. It used to work perfectly and then early Jan 2026, it just started to crash. Have tried deleting and reinstalling to no avail. I use it for the IRIS Ally safety device and now have NO access to how my elderly mother is doing, or if her device is charged, or her whereabouts - however, they have no problem collecting my monthly payment! I have no access or sense of security as they advertise! BE RESPONSIBLE AND PLEASE CORRECT YOUR CRASHING APP *********************** 02/28/26 ~ Update: They just updated the app and everything is running as it previously was THANK YOU!!! ### 5/5 — Very Pleased *2026-02-26, version 9.5.0* I’ve been using CC for years. Customer service is wonderful. Also, I signed up for road service. It’s only $3/mo. I already have road service with my insurance, but it’s nice that I have extra coverage if, for some reason, I can’t get in touch with them. Peace of mind. Also, easy to get a new phone with CC and, if you have any issues, they’re always very helpful. ### 5/5 — Mr DiDonato *2025-12-31, version 9.3.0* Best service ever! ### 5/5 — Nice! *2025-12-15, version 9.3.0* This mobile app is sleek, reliable, and genuinely enjoyable to use, making managing my cellphone service simple and stress-free. ### 5/5 — Sagey *2025-12-14, version 9.3.0* I’ve had Consumer Cellular for several years and have had nothing but great service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*