# My CUF

> Digital health platform for appointment booking, medical records, and family health management. (iPhone/iPad app by JOSE DE MELLO SAUDE II, S.A..)

- Source: https://appshunter.io/ios/app/my-cuf/id811304952 (this page in markdown: same URL + `.md`)
- Developer: [JOSE DE MELLO SAUDE II, S.A.](https://appshunter.io/developer/811304955)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 4.60/5 from 603 App Store ratings · 34 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 45 MB
- Languages: American English
- Released: 2014-02-12
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-cuf/id811304952/reviews.md

## What is My CUF?

Através do My CUF pode, de forma simples e rápida:
- Marcar e fazer admissão em consultas e exames;
- Consultar o histórico de atividade;
- Aceder a receitas, prescrições e resultados de exames;
- Consultar todos os serviços de assistência imediata da CUF, incluindo tempos de espera dos Atendimentos Permanentes;
- Pagar faturas;
- Gerir os seus dados pessoais;
- Gerir a conta dos elementos da sua família ou de terceiros associados a si;
- Aceder exclusivamente ao Avaliador de Sintomas do My CUF.

## Key features

- Book appointments and admissions
- Access medical history
- View prescriptions and results
- Find immediate assistance services
- Pay bills
- Manage personal and family data
- Symptom checker

## What do users think of My CUF?

Overall sentiment: negative

**Pros**

- 👍 Convenient appointment booking functionality
- 💻 Web app accessibility across devices

**Cons**

- 🐛 App crashes and frequent loading issues
- 🔐 Persistent login and authentication problems
- ⚠️ Missing appointment and medical records
- 🌍 Poor localization - Portuguese/English mix
- 🚫 Excludes non-Portuguese citizens
- ⏱️ Slow performance and responsiveness
- 📋 Incomplete appointment type selection
- 🔄 Session timeout and logout issues
- 📧 Limited document and prescription access
- 🎨 Poor UI/UX after recent updates
- 🔌 Requires repeated authentication with PIN
- ⚙️ Inconsistent data display and updates

**Commonly reported bugs**

- Login credentials not accepted despite correct details
- App crashes during credit card payments
- Appointments disappear from history
- Auto-complete not working for appointment selection
- Camera focus issues during ID card verification
- Search function doesn't recognize partial terms
- Session expires during booking process
- Incorrect personal data display
- App shows 'come back later' error persistently
- Prescriptions only available as PDF, not integrated
- Cookies preference popup appears every login
- Past appointments missing except most recent

**Most requested features**

- Language switching capability
- Email forwarding of exam results for printing
- Improved doctor search functionality
- Exam type codes alongside designations
- Better contact options with doctors
- Prescription app integration
- Support for non-Portuguese ID verification
- Revert to previous app version
- Load more historical appointment data
- Invoice and medical records access

## Recent user reviews (10 of 34)

All indexed reviews: https://appshunter.io/ios/app/my-cuf/id811304952/reviews.md

### 5/5 — Good attempt with two major flaws.

*2026-08-05*

The ability to bypass the phones system and book appointments, sign in at the clinic and pay afterwards is time saving. The problem is IT maintenance, often unreliable out of the blue. Likely like many português companies they hired expert developers on a fixed contract and now have cousins Frederico and Joāo maintaining it.
The other issue unlike my chart I worked with the providers chart notes are not published on the App..

### 1/5 — Terrible App!!

*2026-07-01*

This app is always buggy, complicated and counter intuitive! Worse though is the very poor support for it. In such a tech forward country CUF should be embraced enough of this app to actually fix it or replace it.

### 1/5 — App doesn’t work after last update

*2026-04-26*

The app doesn’t work after the last update. It keeps loading on the login. I also tried to delete app and all data and download again and keeps doing the same! Had to access on the computer.

### 1/5 — Terrible update

*2026-04-01*

I used to love the overall UI and UX of the CUF app. Now they made it a web app and it’s terrible. Besides needing to sign in with a pin every time, the cookies preference option comes up EVERY time. The UI and UX aren’t good either. Please consider going back to the previous version. It was so much better!

### 2/5 — Nobody Asks For Input First

*2026-03-19*

You can the app and sadly no one asks the people who use it daily/weekly/monthly for input first! 
Think good to great…..

### 1/5 — Can’t book appointments

*2026-01-15*

It’s not showing me any types of appointments to choose from. The auto complete is not working. Very frustrating and rendering the app useless

### 2/5 — Past appointments

*2025-12-10*

Where did all of my past appointments go? The app has always had issues. Sometimes it worked and sometimes it didn’t. But at least when it did work, it worked well. Now, my past appointments are missing, except for the very last one. This makes rebooking an appointment much more difficult, and obtaining information about my past doctors almost impossible. Please load more information.

### 1/5 — The most basic functions fail

*2025-02-20*

Appointments are missing, prescriptions don’t show or only provide PDF and not app integration, often struggles to connect, the iOS version feels like a badly ported android/web app.

### 1/5 — Hit and miss

*2025-01-22, version 4.11.20*

A bit buggy, and hit and miss.

### 2/5 — Dissatisfied With Ap blocking Care

*2024-11-19*

This Ap does not provide me with the invoices or records and every time I show up to an appointment I am met with misaligned expectations. This Ap does not provide adequate info and therefore it no way replaces or makes up for the need to have a staff of personnel who can explain what people need to do to meet their exams and appointments prepared and ready.  This Ap lacks the ability to get in contact with doctor so that if you or they forget a script for further exams you can’t simply get that taken care of. Maddening. This Ap is so close but not enough and so more frustrating than you can believe.

## Frequently asked questions about My CUF

### What can I do with this app?

This app allows you to book and manage appointments and admissions, access your medical history, view prescriptions, test results, and pay bills. You can also find immediate assistance services and manage your personal and family health data.

### Is this app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### Can I manage my family's health information?

Yes, the app allows you to manage the accounts of family members or third parties associated with you, enabling centralized health management for your loved ones.

### What are the immediate assistance services?

The app provides access to all immediate assistance services offered by CUF, including real-time waiting times for permanent attendance services, helping you find prompt medical care.

## Version history (last 5 releases)

### 5.2.1 — 2026-08-25

Nesta versão, foram implementadas correções e melhorias que visam otimizar o desempenho e proporcionar uma melhor experiência de utilização.

### 5.1.1 — 2026-07-28

Nesta versão, foram implementadas correções e melhorias que visam otimizar o desempenho e proporcionar uma melhor experiência de utilização.

### 5.1.0 — 2026-06-18

Nesta versão, foram implementadas correções e melhorias que visam otimizar o desempenho e proporcionar uma melhor experiência de utilização.

### 5.0.8 — 2026-05-25

Nesta versão, foram implementadas correções e melhorias que visam otimizar o desempenho e proporcionar uma melhor experiência de utilização.

### 5.0.6 — 2026-05-19

Nesta versão, foram implementadas correções e melhorias que visam otimizar o desempenho e proporcionar uma melhor experiência de utilização.

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## More apps by JOSE DE MELLO SAUDE II, S.A.

- [+ Registo Clínico](https://appshunter.io/ios/app/plus-registo-clinico/id1026813872)
- [Pós Alta Cirurgia Ambulatório](https://appshunter.io/ios/app/pos-alta-cirurgia-ambulatorio/id1050629149)

All apps by JOSE DE MELLO SAUDE II, S.A.: https://appshunter.io/developer/811304955

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*