# My CUF — user reviews > 34 indexed App Store user reviews of My CUF by JOSE DE MELLO SAUDE II, S.A., rated 4.60/5 from 603 ratings. - Source: https://appshunter.io/ios/app/my-cuf/id811304952/reviews - App overview in markdown: https://appshunter.io/ios/app/my-cuf/id811304952.md - Rating breakdown: 5★ 487 · 4★ 60 · 3★ 20 · 2★ 6 · 1★ 30 ## What do users think of My CUF? Overall sentiment: negative **Pros** - 👍 Convenient appointment booking functionality - 💻 Web app accessibility across devices **Cons** - 🐛 App crashes and frequent loading issues - 🔐 Persistent login and authentication problems - ⚠️ Missing appointment and medical records - 🌍 Poor localization - Portuguese/English mix - 🚫 Excludes non-Portuguese citizens - ⏱️ Slow performance and responsiveness - 📋 Incomplete appointment type selection - 🔄 Session timeout and logout issues - 📧 Limited document and prescription access - 🎨 Poor UI/UX after recent updates - 🔌 Requires repeated authentication with PIN - ⚙️ Inconsistent data display and updates **Commonly reported bugs** - Login credentials not accepted despite correct details - App crashes during credit card payments - Appointments disappear from history - Auto-complete not working for appointment selection - Camera focus issues during ID card verification - Search function doesn't recognize partial terms - Session expires during booking process - Incorrect personal data display - App shows 'come back later' error persistently - Prescriptions only available as PDF, not integrated - Cookies preference popup appears every login - Past appointments missing except most recent **Most requested features** - Language switching capability - Email forwarding of exam results for printing - Improved doctor search functionality - Exam type codes alongside designations - Better contact options with doctors - Prescription app integration - Support for non-Portuguese ID verification - Revert to previous app version - Load more historical appointment data - Invoice and medical records access ## Newest reviews (11 of 34) ### 1/5 — Cannot see documents *2024-01-23* Cannot see documents from previous visits ### 1/5 — Can not login *2024-01-12* It is so hard to login, need to request some access on a reception then it is not working For more than 1.5 years of using Cuf hospitals we can not use app because something is wrong and on reception people can only regenerate temporary password ### 1/5 — Another app update but still another flop *2023-08-25, version 4.9.3* According to this app I have never seen a doctor ever. Come on get it right. ### 1/5 — Only works for portuguese citizens *2023-05-18, version 4.8.4* Can’t create an account without the portuguese citizen card. (ID) Not really inclusive… ### 1/5 — unable to register *2022-01-14, version 4.4.27* you must have a portuguese citizen card to register making it useless for foreigners. ### 1/5 — Useless for foreigners *2021-12-01, version 4.4.12* waste of time if you don’t have a PT ID card ### 1/5 — Does not work *2021-11-08* It’s been saying to come back later for the past week, can’t make appointments ### 1/5 — Only for portuguese citizens *2021-09-13, version 4.3.3* The hospital told me to download this to make appointemnts but it only works if you have a Portuguese citizen card. It’s useless for foreginers. ### 1/5 — No id *2021-05-24* Can’t sign up without a Portuguese ID card ### 1/5 — Camera can’t focus *2021-03-05* I can’t sign up if it can’t take the picture of my card. ### 1/5 — Pioraram a app *2020-08-21* Conseguiram a proeza de piorar a app. Crasha quando se tenta fazer pagamento via cartão de crédito Lenta Não dá para ver o cv de médicos. Por favor resolvam os problemas da app o mais rapidamente possível ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App!! *2026-07-01* This app is always buggy, complicated and counter intuitive! Worse though is the very poor support for it. In such a tech forward country CUF should be embraced enough of this app to actually fix it or replace it. ### 1/5 — App doesn’t work after last update *2026-04-26* The app doesn’t work after the last update. It keeps loading on the login. I also tried to delete app and all data and download again and keeps doing the same! Had to access on the computer. ### 1/5 — Terrible update *2026-04-01* I used to love the overall UI and UX of the CUF app. Now they made it a web app and it’s terrible. Besides needing to sign in with a pin every time, the cookies preference option comes up EVERY time. The UI and UX aren’t good either. Please consider going back to the previous version. It was so much better! ### 1/5 — Can’t book appointments *2026-01-15* It’s not showing me any types of appointments to choose from. The auto complete is not working. Very frustrating and rendering the app useless ### 1/5 — The most basic functions fail *2025-02-20* Appointments are missing, prescriptions don’t show or only provide PDF and not app integration, often struggles to connect, the iOS version feels like a badly ported android/web app. ### 1/5 — Hit and miss *2025-01-22, version 4.11.20* A bit buggy, and hit and miss. ### 1/5 — Login issues for foreigners *2024-11-08* Unable to create an account because it requires either a Portuguese citizen card to verify your identity or a chavemovel number. I finally figured out what a chavemovel number is after waiting at a government office for two hours. But even after acquiring that, I STILL can’t create an account on MyCUF. Only part of it is in English, the rest in Portuguese. Not user friendly to foreigners. ### 1/5 — Pretty bad product *2024-10-24* It’s slow, only half is in English. Appointment type selection is all Portuguese and doesn’t even allow to select vaccines. If you finally manage to find the right appointment it says it cannot book an appointment without offering alternative dates. Need to call now, where I always wait hours to get someone on the line. Very frustrating. ### 1/5 — Can't login *2024-08-18, version 4.11.7* Doesn't accept my login details. Saved on my iphone so correct as I've looged in before. Tried to retrieve by clicking forgot password and it asks me for VAT. Why on earth would you request this? What is this number? Tried to call them and there was no answer. Great professionals in a very poorly managed service. Managed to get my appointment at Hospital da Luz. How can a business thrive managed like this is beyond me. ### 1/5 — extremely difficult *2024-05-14* Can’t create an account the app is basically useless ## Most praised reviews (10 highest-rated) ### 5/5 — Good attempt with two major flaws. *2026-08-05* The ability to bypass the phones system and book appointments, sign in at the clinic and pay afterwards is time saving. The problem is IT maintenance, often unreliable out of the blue. Likely like many português companies they hired expert developers on a fixed contract and now have cousins Frederico and Joāo maintaining it. The other issue unlike my chart I worked with the providers chart notes are not published on the App.. ### 4/5 — Melhorias na identificação dos exames *2022-05-17* Por forma a diminuir a margem de erro e incerteza na marcação dos exames, a designação de cada tipo de exame deverá ser acompanhada do seu respectivo código. ### 4/5 — Óptimo *2017-06-28, version 3.0.8* Já falta uma aplicação assim. Parabéns ### 3/5 — English please *2023-02-04* Bom dia, is it possible to switch the language? Tried to do it, cannot find it, neither stuff at cuf( ### 3/5 — Dados pessoais errados *2021-11-24* Não consigo alterar a minha data de nascimento, já enviei uma mensagem mas até ao momento nada foi feito. ### 2/5 — Nobody Asks For Input First *2026-03-19* You can the app and sadly no one asks the people who use it daily/weekly/monthly for input first! Think good to great….. ### 2/5 — Past appointments *2025-12-10* Where did all of my past appointments go? The app has always had issues. Sometimes it worked and sometimes it didn’t. But at least when it did work, it worked well. Now, my past appointments are missing, except for the very last one. This makes rebooking an appointment much more difficult, and obtaining information about my past doctors almost impossible. Please load more information. ### 2/5 — Dissatisfied With Ap blocking Care *2024-11-19* This Ap does not provide me with the invoices or records and every time I show up to an appointment I am met with misaligned expectations. This Ap does not provide adequate info and therefore it no way replaces or makes up for the need to have a staff of personnel who can explain what people need to do to meet their exams and appointments prepared and ready. This Ap lacks the ability to get in contact with doctor so that if you or they forget a script for further exams you can’t simply get that taken care of. Maddening. This Ap is so close but not enough and so more frustrating than you can believe. ### 2/5 — Poor english localization *2024-06-13* The app itself is on english, but when you go to the doctors and treatments selection it’s all on Portuguese. Fix that! It’s also very slow, and doesn’t show upcoming appointments ofter so you have to restart the app. ### 2/5 — Doesn’t work as intended *2023-05-29, version 4.8.4* Shows wrong data, doesn’t update paid invoices… this app needs more work! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*