# My DEDDiE App — Report power failures > Utility app for reporting power failures and managing electricity services. (iPhone/iPad app by HELLENIC ELECTRICITY DISTRIBUTION NETWORK OPERATOR S.A. H.E.D.N.O..) - Source: https://appshunter.io/ios/app/my-deddie-app/id1531679431 (this page in markdown: same URL + `.md`) - Developer: [HELLENIC ELECTRICITY DISTRIBUTION NETWORK OPERATOR S.A. H.E.D.N.O.](https://appshunter.io/developer/1531679433) - Category: Utilities - Price: Free - Age rating: 4+ - Requires: iOS 14.0 · 47 MB - Languages: English - Released: 2020-09-22 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-deddie-app/id1531679431/reviews.md ## What is My DEDDiE App? The new version of HEDNO’s app aspires to facilitate the customer service and simplify user experience. It has been designed as a modern, easy to use and functional app that provides direct access to the services you need the most, anywhere, anytime. Specifically, the following capabilities are included: • Create a user account and save supply numbers of your interest with the possibility of using friendly names. • Report of a power outage/failure. • Recall of an existing power outage/failure report. • Overview of existing power outage/failure. • Report of a dangerous situation in the electricity supply network. • Submit a contact request. • Submit a request for a new electricity connection. • Submit a request to increase or decrease the power capacity of an existing electricity supply. • Submit a request for unification of supplies due to modifications at property electricity installations. • Submit a request for rearrangement of supply. • Submit a request to check the functionality of a metering device. • Granting or canceling a nightly tariff. • Change of the off-peak tariff. • Recall an existing request. • Submit Licensed Electrician Certification. • Submit meter readings. • View consumption statistics and history of meter readings (for up to 5 years in the past) and load profile graphs for telemetered supplies. • Receive automated notifications for scheduled power outages. • View consumption graphs and compare the consumptions between current and previous years (for up to 2 years in the past). • Receive automated notifications for the upcoming date for taking meter readings. • Receive automated notifications for the status change of a submitted request. • Delete automated notifications. • Access to the history of requests that have been submitted, from where all the details about each request such as the date of submission, category of request, status of request, etc. are provided. • View all of the user's interest notifications in an inbox and review each notification individually/distinctly. • Submit an application for connecting electric vehicle recharging infrastructures (for Low and Medium Voltage) • Interact with Kyros, the HEDNO’s chatbot for immediate customer service and information. Information about the functionality • You can log in to the application through Taxisnet-based authentication, in order to access all the functionality of the application. Having authenticated, you can maintain your profile with the supply numbers you are interested in. If you do not wish to be identified by Taxisnet, then you can enter the application as guest and make use of limited functionality of the application. • You can instantly receive notifications of general purpose or power outages in one or more municipalities/communities of your choice. • To report a power outage/failure, submit a contact or a network connection request, withdraw any request or register meter readings, the use of the full name and a mobile phone number is required, to which an One Time Password (OTP) must be received and confirmed, before the final submission or recall of a request. Contact • Instant (online) reception of power outage/failure reports and submitted service requests by HEDNO’s corresponding teams. • Daily insertion of meter readings to the central metering data management system. For comments, questions, or suggestions, you can reach us at deddie.gr or call FOR FREE at 800 400 4000. My DEDDiE App, Created by APPART for ΔΕΔΔΗΕ ## Key features - Report power outages - Manage electricity supply requests - View consumption statistics - Receive outage notifications - Submit meter readings - Interact with customer service chatbot ## Recent user reviews (4 of 4) All indexed reviews: https://appshunter.io/ios/app/my-deddie-app/id1531679431/reviews.md ### 2/5 — OKish with many issues *2025-01-24, version 4.5.7* 1. Version 4.5.7 keeps crashing, and once you log in it asks user to “update to latest version”, when you ALREADY HAVE the latest version. It then crashes. This tells me lack of thorough testing. 2. Why does the App requests user to log in with Taxis credentials?.. ### 5/5 — Great app *2023-08-31* Excellent app! Very useful ### 2/5 — Disappointing Great Idea *2021-02-02, version 1.0.1* This app is a great idea but it is disappointing because it doesn’t have English language as stated. It only has Greek. Maybe next version will fix this? ### 1/5 — Unbrauchbar auf Apple devices *2020-11-23* Es ist nach installation aif iPhone 6S, 7S, iPad Pro nicht zu gebrauchen. Nur Griechischer Sprache zeigt sich, es ist nicht zu ändern. Also völlich unbrauchbar wenn nicht die GR Sprache beherst. Wie üblich in Griechenland leider. ## Frequently asked questions about My DEDDiE App ### How do I report a power outage with My DEDDiE App? You can report a power outage directly through the app by navigating to the reporting section. The app allows you to recall existing reports and view an overview of current outages. ### Can I manage my electricity connection requests through My DEDDiE App? Yes, My DEDDiE App allows you to submit various requests related to your electricity supply, including new connections, changes in power capacity, and unification of supplies. ### What kind of consumption data can I view in My DEDDiE App? You can view consumption statistics and history of meter readings for up to 5 years, along with load profile graphs for telemetered supplies. Consumption graphs comparing current and previous years (up to 2 years) are also available. ### Does My DEDDiE App provide notifications about power outages? Yes, the app provides automated notifications for scheduled power outages. You can also receive notifications for upcoming meter reading dates and status changes of submitted requests. ### How do I log in to My DEDDiE App? You can log in using Taxisnet-based authentication for full functionality. Alternatively, you can use the app as a guest for limited features. ### Is My DEDDiE App available on multiple devices? My DEDDiE App is supported on iPhone, iPad, and iPod devices, indicating broad compatibility within the Apple ecosystem. ### How often is My DEDDiE App updated? The app was last updated on February 1, 2024, with version 4.4.0. This suggests regular updates to improve functionality and address any issues. ### What is the age rating for My DEDDiE App? My DEDDiE App has an age rating of 4+, making it suitable for a wide range of users. ## Version history (last 5 releases) ### 4.4.0 — 2024-02-01 The version includes new functionality such as : • Search beneficiary of Environmental Residential Tariff based on supply number. • Search of expiration date of Licensed Electrician Certification (LEC) validity based on supply number. • Estimated calculation of participation cost of new consumers connection (for Low and Medium Voltage). ### 4.3.1 — 2023-11-29 - Change logo on first screen - Update information page ### 4.3.0 — 2023-11-09 • Submit Electromobility Application (for Low and Medium Voltage) • Chatbot Interaction ### 4.2.1 — 2023-06-07 Renew security certificates ### 4.2.0 — 2023-05-11 Bug fixing New functionality added including: - View consumption statistics and history of meter readings - Receive automated notifications for scheduled power outages. - View consumption graphs and compare the consumptions between current and previous years - Receive automated notifications for the upcoming date for taking meter readings. - Receive automated notifications for the status change of a submitted request. - Access to the history of requests that have been submitted - View all of the user's interest notifications ## Apps similar to My DEDDiE App | App | Rating | Price | Category | | --- | --- | --- | --- | | [myΔΕΗ](https://appshunter.io/ios/app/my/id1641677702) | 2.1 (98) | Free | Utilities | | [INTERAMERICAN Drive On](https://appshunter.io/ios/app/interamerican-drive-on/id1463018512) | — | Free | Utilities | | [myEnerwave](https://appshunter.io/ios/app/myenerwave/id950646558) | 2.0 (11) | Free | Utilities | | [AVIN Κερδίζω App](https://appshunter.io/ios/app/avin-app/id1301194302) | 3.3 (3) | Free | Utilities | | [reCharge](https://appshunter.io/ios/app/recharge/id1667471747) | — | Free | Utilities | | [Shell GO+ app](https://appshunter.io/ios/app/shell-go-plus-app/id553209594) | 3.3 (3) | Free | Utilities | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*