# My Disney Experience — Walt Disney World

> Official Walt Disney World app for vacation planning, park navigation, and reservations. (iPhone/iPad app by Disney.)

- Source: https://appshunter.io/ios/app/my-disney-experience/id547436543 (this page in markdown: same URL + `.md`)
- Developer: [Disney](https://appshunter.io/developer/284888248)
- Category: Travel, Lifestyle
- Price: Free with in-app purchases
- Rating: 4.70/5 from 3,098,279 App Store ratings · 3,422 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 530 MB
- Languages: American English, European Spanish
- Released: 2012-08-02
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/my-disney-experience/id547436543/reviews.md

## What is My Disney Experience?

The official Walt Disney World® app makes it easier to plan, explore and make the most of the magic! Use the app to:

 

DREAM & DISCOVER

-Find details about theme parks, water parks, Resort hotels and Disney Springs.

-Explore new magic via videos and event guides.

 

PLAN AHEAD

-Manage tickets, reservations and other plans.

-Share plans with family and friends.

-Let Disney Genie service build your personalized park itinerary.

 

ENJOY RIDES & SHOWS

-Get real-time wait times, park hours, showtimes and Character schedules.

-Purchase Lightning Lane passes to save time in line for select experiences.

 

FIND YOUR WAY AROUND

-Use the GPS-enabled map.

-Get step-by-step directions.

-Save your parking information.

 

DINE & SNACK

-Browse restaurants and menus.

-Make or modify dining reservations.

-Order food from select locations.

 

STAY IN THE MAGIC

-Start hotel check-in and get room-ready updates.

-Unlock your room’s door.

 

GET PHOTOS & VIDEOS

-Download, edit and share Disney PhotoPass® photos and videos, if you purchase Memory Maker.

-Capture photos and videos with Disney-themed lenses.

 

QUESTIONS OR COMMENTS?

Email us at app.support@disneyworld.com.

 

CONNECTIVITY NOTICE

Without a strong internet signal, wait times, park hours and schedules may not update accurately. Check your device's connection status under Settings.

 

PRIVACY & PERMISSIONS

Some app features require your full name, country, birthdate, email address and access to your location data.

-If Bluetooth is enabled on your device, the app will collect precise location information through beacon technology to improve your experience.

-For sign-in, app requires access to your email address stored in Account Manager.

-App may request access to your camera to capture media and scan barcodes, and access to external storage to cache data for offline browsing.

-Disney PhotoPass Lenses may use device information to detect face and hand coordinates.

-Optional features use your device's microphone and allow you to upload and save content from the app to your device.

-Optional planning tools may ask for your travel party details.

-App provides optional push notifications.

PURCHASES

-Before downloading, consider that this app contains in-app purchases that cost real money.

-Some features require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply.

-Must be 18 years or older to make purchases.

AVAILABILITY

-Available in English and Spanish.

-Availability subject to handset limitations; features may vary by handset or service provider.

-Coverage and app stores not available everywhere.

LEGAL

Terms of Use: http://disneytermsofuse.com

 

Privacy Policy: https://disneyprivacycenter.com

 

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/

 

Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi

Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses

## Key features

- Personalized Disney Genie itineraries
- Real-time park wait times and hours
- Interactive GPS park maps
- Dining reservations and mobile ordering
- Disney PhotoPass management
- Hotel check-in and reservation management

## Pricing and in-app purchases

Base price: Free.

**One-time purchases**

| Purchase | Price | Type |
| --- | --- | --- |
| One Day Memory Maker | $84.99 | one-time |
| 30 Day Memory Maker | $209.99 | one-time |
| Mural of Memories | $9.99 | one-time |


## Chart rankings

- #42 in Top Free · Travel (US App Store)
- #1 in Top Grossing · Travel (US App Store)

## What do users think of My Disney Experience?

Overall sentiment: negative

**Pros**

- 💻 Convenient for planning
- 🗺️ Helpful maps and navigation
- 📸 Easy photo management
- 🕰️ Accurate wait times

**Cons**

- 🐛 Frequent crashes and bugs
- 🔍 Confusing and unintuitive interface
- 🔒 Login issues and security problems
- 🔋 High battery consumption
- 📡 Unreliable park Wi-Fi connectivity

**Commonly reported bugs**

- Inability to link tickets and reservations
- Inconsistent Genie+ and Lightning Lane availability
- Frequent app crashes and freezes
- Unreliable push notifications

**Most requested features**

- Improved Genie+ and Lightning Lane management
- Better integration with park reservations and tickets
- More customization options
- Enhanced dining reservation system
- Offline functionality

## Recent user reviews (10 of 3,422)

All indexed reviews: https://appshunter.io/ios/app/my-disney-experience/id547436543/reviews.md

### 5/5 — Retired cast member park admission

*2026-08-27, version 8.24*

Loni Renee was awesome and resolved my issue with making a reservation and also gave me added info on green circle days.She made my day.Thank you so much.

### 1/5 — Terrible service

*2026-08-27, version 8.24*

No support for accessibility. Worst place ever. Don’t go

### 5/5 — Biglobowski

*2026-08-27, version 8.24*

Not much else to say but unbelievable

### 5/5 — Genial

*2026-08-27, version 8.24*

Especially

### 5/5 — This is all so magical!

*2026-08-27, version 8.24*

This app was a step in the right direction for managing your vacation! Accessed to all of your bookings, managing your reservations, securing attractions, finding your way around with detailed maps, it’s fantastic. Thank you to the team that designed this app!

### 3/5 — Confusing and hard

*2026-08-27, version 8.23.2*

This is very confusing for an older person trying to plan the perfect trip for my family. My window opens tomorrow morning to get lightening lane passes and I’m so confused how to do this for all 6 of my family.

### 1/5 — Hate micromanaging 🙄

*2026-08-27, version 8.23.2*

Why can’t I just show up with my kids and have fun? Why does everything have to be so complicated. I’m using up so much brain space to figure out this system. Not my cup of tea. Not my idea of “vacation.”

### 5/5 — Great App - potential improvements

*2026-08-26, version 8.23.2*

This is a great App - useful for LL, entry and queue times with brilliant photo access. However, the addition of queue time notifications (as per Universal app) would be the only improvement we’d have loved.

### 1/5 — Always

*2026-08-26, version 8.23.2*

Always crashing

### 5/5 — Great time!!!

*2026-08-26, version 8.23.2*

Great time at Walt Disney World

## Frequently asked questions about My Disney Experience

### What does the My Disney Experience app do?

The app helps you plan and manage your Walt Disney World vacation. It provides personalized itineraries through Disney Genie, real-time park information like wait times and hours, interactive maps, dining reservations, and allows you to manage your hotel stays and PhotoPass memories.

### What are the key features of the app?

Key features include personalized Disney Genie itineraries to optimize park time, real-time access to wait times and park hours, an interactive GPS-enabled map for navigation, the ability to make dining reservations and mobile order food, and management of your Disney PhotoPass photos.

### Is the My Disney Experience app free to use?

The app itself is free to download and use. However, certain features and services within the app, such as purchasing Memory Maker for PhotoPass downloads or making dining reservations, may involve in-app purchases.

### What are common use cases for the app?

Common use cases include planning your daily park activities with Disney Genie, checking wait times to decide which attraction to visit next, making last-minute dining reservations, finding your way around the parks using the interactive map, and viewing and downloading your vacation photos.

### What information does the app require?

The app requires your full name, country, birthdate, and email address for account creation. It also requests access to your location data, including precise location via Bluetooth beacons, to enhance your in-park experience. Access to your camera, microphone, and external storage may also be requested for specific features.

## Version history (last 5 releases)

### 8.24 — 2026-08-27

Now you can use this app to activate a special Fortnite-integrated mission on the Millennium Falcon: Smugglers Run attraction at Disney’s Hollywood Studios. 

We’ve also made general app improvements to help you discover more magic around Walt Disney World Resort.

### 8.23.2 — 2026-08-12

We’ve made general app improvements to help you discover more magic around Walt Disney World Resort.

### 8.23.1 — 2026-07-29

We’ve made general app improvements to help you discover more magic around Walt Disney World Resort.

### 8.23 — 2026-07-23

We’ve made general app improvements to help you discover more magic around Walt Disney World Resort.

### 8.22.2 — 2026-07-08

We’ve made general app improvements to help you discover more magic around Walt Disney World Resort.

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| App | Rating | Price | Category |
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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*